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November 2023 by Jammie Jordan
If I could leave a ZERO ⭐️ review I would ! If you go to this store go with a “if it sounds too good to be true it probably is” mindset. When upgrading phones they completely failed to disclose that they would also be changing the phone plan itself & instead of a $30 month increase in the bill it’d be over $100 increase. I guarantee I’ll be switching to another carrier as soon as possible.
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November 2023 by Travis Campbell
Good people but understaffed. I went to purchase a screen protector but walked out because there was nobody available at the checkout counter. There was 5 people in front of me. So my wait probably would’ve been 30 minutes just to purchase an accessory. That’s about the usual wait time just to buy an accessory. I say this from past experience. I still go but just to poke my head in. If there’s no staff at the checkout counter I just leave and go to Walmart.
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November 2023 by Beth Davis
This Verizon store was so friendly and helpful. Adrian was great!
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November 2023 by Leonardo sousa
They will see people in the store and just ignore you. Go to other store and save your time.
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September 2023 by Amanda Hattaway- Sanders
We absolutely loved her. She was so funny and helped me get my new phone set up so I can use it!
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August 2023 by Tina covey
As soon as my husband and I walked in the store we was greeted with how can I help ya with a smile. They helped me updated my phone with the phone that best describes my personality ( not by the cost of the phone) just by asking me a few questions. I would recommend this store to anyone that has questions about phones, watches, etc.
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August 2023 by Darian Bell
I went into Victra Verizon located in Andalusia and had the worst experience ever. On Aug 1st I went to pick up the IPhone 14 ProMax, along with a charger and screen protector. Adrian was who I spoke with and bought everything from. When she put my screen protector on, the edge of it was in the middle of my camera lens and I knew this would most likely affect the clearness of pictures. Adrian insisted that it wouldn’t, but to call her if it did so that she could ship me a new one. I get home, and realize the screen protector is made for the IPhone 13, completely the wrong phone. I also realized, she gave me the wrong phone charger. Adrian said I needed the USB-C charger, but it doesn’t fit into the port on my IPhone. I live 2 hours away from Andalusia, this is not an easy drive. After visiting my Verizon store back home, I was informed I can’t return my purchases with them, and it would have to be through aviators Verizon in Andalusia. So I called the store and spoke with Adrian over the phone. She was EXTREMELY rude and dismissive. She insisted she didn’t give me the wrong charger, and that the Dothan Verizon location was just trying to “get me to buy something from them”. She then told me she couldn’t help me, because she was busy at the store, and other customers needed help. I am a paying customer too. Adrian told me I had to text her personal phone number and she would get back with me when she could. This is unprofessional, and I am extremely frustrated. I paid over $160 for items that are NOT even made for my phone.
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July 2023 by Deborah Morris
Excellent service! Best I have ever had with Verizon!
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June 2023 by Linda McVay
Always friendly and very helpful. My needs are always met.
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May 2023 by Ethan Palmer
Have been having issues with this store from day one. Nothing they could do to help me when coming in for the first time. Second time came in to get a pick up I had but hadn't gotten done in 7 HOURS. Was told it would be sent to my house for some reason???? If you want to go in store go to the legit store in enterprise!
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May 2023 by Madison Brock
Nothing short of amazing! My representative, Adrianne, was extremely helpful, knowledgeable, and considerate as she helped me with my transition between my old and new phone!
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April 2023 by Ahmad Crittenden
Had a great experience. Gave me all the info I needed to make a smooth transition from old carrier.Rep was extremely helpful and knowledgeable.
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April 2023 by janice mccabe
I love the Verizon service over all but my friend went to the store and she came back out still with the issue she had with her phone so because she told me that the lady would not help her out and so she came on out.
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April 2023 by David Bargainear
Worst service/ help of any phone store I seen in my Life.
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March 2023 by vaylgar
I still dont understand why people buy directly from the stores they double charge for plans and way overcharge for equipment and devices ! I stopped buying from these places years ago becuase they are all rip offs!!!!
