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March 2024 by Kaylee Hatchett
Great store experience with the new store manager Douglas. He’s very energetic and has a fantastic positive attitude!!
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March 2024 by Ashley Chisenall
THIS IS THE MOST FANTASTIC ATT STORE I HAVE BEEN TO! The current store manager is very professional and answered all my questions flawlessly! Doug is the most professional manager I’ve worked with yet! Keep up the good work!
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March 2024 by Richard Baker
The place sucks that's enough said!!!!!!
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March 2024 by Virginia Walker
Rude employee told me I needed to get a prepaid phone at Walmart and add a line I have been with Att 21 years went to decatur al phone was fixed awesome service arab needs new help
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March 2024 by Jeff Klir
Doug was great to deal with and helped me get things sorted out and my services set up quickly.
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March 2024 by Stephen Sansing
Doug is amazing
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March 2024 by Jonathan Brown
Doug helped me with my new Galaxy Note 24 Pro! Awesomeness! Give them your business!
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December 2023 by Amanda Narrell
If I could give 0 stars I would. The guy who set up my account told me my bill would be 160 at the most. My first bill was 279 they managed to get it to 197 and assured me it would be what I was told the next month. It's 187 this month. Then I find out I'm setup with the premium plan when I asked for the basic plan with no add on. The store now can't help with anything. The customer service I called tells me one thing then I speak to the store and they tell me something different. I've had nothing be what I was told it would be at all. The arab store is a joke. The customer service center is a joke. Now I'm stuck with this expensive service I was told I wouldn't have until I can afford to switch services. I do not recommend at&t to anyone. Also the guy who set my service up after screwing it up and adding things I didn't ask for got moved to the Albertville store. His name is Ethan. Do not let him set up your account. This has been the worst experience I've ever had. As soon as I possibly can I will be switching back to straight talk. At least they don't lie to the customers. At&t is terrible!!
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December 2023 by Elizabeth Berry
this store is amazing gabriel is such a wonderful person!
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June 2023 by Jerry Williamson
Everything about this store I love!! Great staff and great customer service!!!
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June 2023 by Barry Guess
Up graded my phone. I was told the bill would increase around $6/mo.It went up $52/mo!!Att sux
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June 2023 by Marcell Woods
Gabriel May is amazing helped me with everything possible.
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May 2023 by John Ritter
So the coholder of my account passes away, his dad comes into the store with the paperwork to get the line cancelled, the agents "cancel" the line and tell him they did so, then come to find out all they did was notate the account. Don't know what genius thinks that's an OK way to handle things, but someone should be fired for not doing their job.
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May 2023 by Daniel Murray
Save yourself some trouble and just make the drive to the Guntersville location. I’ve never seen a more unhelpful group of employees in my the the manager told me I’d have to wait a minimum of a week for a new phone after dropping mine in the lake. Went to Guntersville had a phone and an ipad somehow ? in an hour. This store needs shut down not the first issue I’ve had with them
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May 2023 by Monica Fry
Probably the most useless store I’ve ever been in the employee are totally clueless manager included and provided zero help I had to go to a cooperate location because arab att told me they couldn’t do anything. Super unprofessional zero customer service I’d give them 0 stars if I could