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February 2024 by Kendall Cryer
I went with my boyfriend looking for a truck. And as soon as I seen this suv on the lot I knew that it was what I wanted. I wouldn’t been able to get it without Carly’s help! I really appreciate everything she did to make our experience fantastic!
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February 2024 by Shane Hill
Me and my girlfriend had the best experience here at North Country with Carly as our sales person. I will never buy from anyone else. I got the best deal!
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February 2024 by Maliki Bolden
Carly helped me and my family get into a brand new Ford Escape. Best Experience Ever!
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February 2024 by Mark Alexander
Nicole was very friendly and knowledgeable made car shopping easy.
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February 2024 by Clay C
Initially a bad situation, but was made right by service manager, Jason!I took my 2013 Wrangler in for a recall and to diagnose a burning smell. I had an appointment set for 8 AM and dropped the car off on time Friday. It was suggested the recall would be a 2 hour fix and the diagnosis should not take much longer. Unfortunately, I called back after 2 hours for an update and couldn't get any sort of answer. Mikey in the service department was very nice, but he was not able to give any sort of update. This was a problem as my wife and I would be in trouble if I couldn't get my car back ASAP. I had to call several other times and felt put off by the receptionist who was unwilling to be patient or investigate to help me have an idea of the time expectation, she even got short with me when I was politely asking questions to get a better understanding of my situation. Eventually, after 8 hours I did get a call back with an explanation of the issue. I was unable to get a ride back to the dealership as it was the end of day, which I figured would be fine because their hours are listed as being open on Saturday from 8-7. When I showed up this morning at 8 the receptionist told me the lobby was open for sales, but I would not be able to get my car until Monday because the service department is closed on Saturday (they need to update hours online!). Since I had already driven an hour to the dealership this was a huge problem. Fortunately, the receptionist was able to get in touch with the service manager, Jason, who not only helped when the service department was not open but gave me the best deal possible for the diagnosis that they had completed. He did explain that they are overwhelmed with work and understaffed, which is understandable. He apologized for them not having better communication with me the day before.Overall, I feel like the staff here are fair and nice (under responsive at times though). Expect a long process, but they will work with you!
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February 2024 by Brad Hood
Very nice place, well designed and modern. Great selection of cars.
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February 2024 by dylen hathcock
If you need a new car , Trey is your man. He run around making sure we were taken care of along with dealing with other customers. He made it happen when we didn’t think we could make it happen. He was very awesome and patient . We looked at many cars ended up with a brand new one. Awesome experience, awesome service, excellent staff. 10/10 experience
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January 2024 by Mark Phenicie
carly whitehead was great
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January 2024 by Hershel Nelms
They tell you one thing like they were working on something then last night said they were waiting in line to tak to someone she was going to have vehicle delivered to drive on a trip I dealt with that all day yesterday it was just a run around just a headache
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January 2024 by cobratrick96
I’m very disappointed that I have to do this. I liked the vehicle and the salesman, Trey, enough to purchase upon a fair deal. Unfortunately for myself and Trey that opportunity was blown by the finance manager Brian. I don’t need to go into details on how bad their numbers were compared to the advertised price that compelled me to visit the dealership in the first place. Plenty of other reviewers apparently experienced the same issue.What shocked my wife and I the most was the utter disregard for professionalism from Brian, the finance manager. First he couldn’t even look me in the eyes while shaking my hand cause he was too busy trying to make an impression on my beautiful wife right in front of me. Already off to a bad start, and then I have to explain to him basic math and spoon feed him the simple addition of numbers that got me to my offer price. Then he literally told me I could leave his store because he’s not going to do business with someone like me, and that he wouldn’t tolerate someone calling him a thief.Now keep in mind this literally happened the way I explain it and my entire experience with him lasted a total of a minute. That’s how long it took him to lose his cool and talk to me in such an unprofessional manner.To add to his embarrassing attitude, he was literally talking about us as he was walking back to his finance office and carrying on to his coworkers , claiming that I called him a thief and that he won’t tolerate or do business with someone like that.After leaving and heading back home, which is thirty minutes from the dealership, Trey calls me. He did his best to apologize for what happened, as he also was hurt by his finance manager’s immature behavior, ruining a strong possibility for a sale.At this point after my experience and reading other reviews of this dealership, it is clear upper management is missing out on better sale’s numbers to the arrogance and temperament of a few employees. Surely yall can do better. And if not, my money is better spent somewhere else, where a fair deal won’t cause such an unprofessional experience and waste of time and money.
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January 2024 by Ralph Garmon
I bought a new Ram from North Country in September 2023. I've bought five new vehicles in the last few years, and this was the most pleasant dealership experience I can remember. Recommend this place very highly.
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January 2024 by Josh Aycock
I traded my Dodge 3500 on a 2022 Dodge 3500 at North Country CDJR and Jeremy Brown made it so easy. I literally only had to come in to sign papers and pick up the truck. Him and the team also got me an awesome deal and even got my a powertrain warranty with my truck. I will definitely be back and buy more vehicles from Jeremy Brown and the team at North Country CDJR
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December 2023 by Dwight Lanman
Not impressed. Saw a new vehicle on line. Contacted dealership by email. Was contacted by a salesman in a reasonable amount of time. Then it is down hill from there. Salesman said the vehicle I was interested in was in their Florida location. I explained to him, pictures were from local dealership and I even gave the stock number. Next reply, yes it is here I think. Need to find it. That was the last response from him.I went to the dealership a couple hours later, only to find salesman out. Vehicle just sold. While I was standing there. Pawned off to two other salesman, and the real kicker. " If you would have put a deposit down , we could have held it". Two things.1. A deposit was never mentioned.2. Why would I put a deposit on a vehicle that the salesman could not find?And I was going to buy today.
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December 2023 by Robert Clarke
Great service. Very friendly and professional. Will definitely come back again. Jeremy went the extra mile to get me a deal I could afford.
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December 2023 by Jacob Adair
You would have to be illiterate to buy a car here. Their advertised prices are about $10K lower than the “real price” after they add on their fees. Go ANYWHERE ELSE!