-
January 2025 by Matthew Cooper
Driver kicked rocks at my dog secured behind chain link fence. Unfortunately I can't upload the video.
-
February 2024 by Anne Leftwich
20 days after paying for propane and no delivery. Called daily. Felt bullied and pushed around. I only gave a 1 because they haven't got a 0. Never use this company. I am calling a new service. Their gas is higher priced and customer service is non-existent.
-
February 2024 by Andrew duford
I purchased gas and requested delivery over two weeks ago and not only have I not received delivery, but they can't even tell me when they will be out to deliver. I called today and demanded service or refund (take the tank back) and was told that they would be out today. It's 6pm and they're a no-show! I'm looking for a new provider.
-
June 2023 by Deborah Hulsey
Beware !!!! If I could give this company a zero star rating, I would. Do not call these people ! My son paid $600 to have gas put in at a house we were renting. Not only did we never get gas. He never got his money returned! The landlord and Thompson gas went in together and tricked my son into paying for a service that they knew full well we couldn't receive because there were no lines run to the house we were renting. The landlord then refused to run the lines and the gas company then refused to refund the money. We are forced to hire an attorney to resolve this issue.
-
March 2023 by Chuck Jones
Order gas 7 days ago, have not received gas yet already taken money from my account,call on the 22nd of Dec was told it would be delivered that day now it the 27th, still no gas.will be looking for service from someone else.
-
March 2021 by Shayla Kennedy
Don’t recommend. My grandmother had a gas leak & they told her Friday they’d be out Monday. Now they said they’ll come out December 14. It’s cold. & she’s elderly. Use someone else.
-
March 2021 by Melissa Kennedy
Great customer service! We called after hours and Thompson Gas went beyond our expectations. We could not have asked for better service. Thank you Shane and Corey for your help and quick response!
-
March 2020 by W. Tucker
when they operated under the name "mid-south" they offered friendly service & cheap propane with flexible payment options...but ever since thompson has took over you can NOT talk to your local office....used to be you could call and you would be told exactly when your gas would be delivered but now they say sometime in the next 5 days....their payment records are flimsy at best.... thompson gas is constantly changing procedures for ordering & paying for gas and NONE of these changes benefit the customer....since thompson has taken over I'd rather talk to a guy from India bout my cars extended warranty than rely on them for my propane.....
-
March 2020 by Thomas Miller
Been a Thompson Gas customer for several years. Have two properties with tanks which I own. Went to order gas and the attendant on the phone stated they have inacted a new policy, "we no longer accept a handwritten check by the driver." All check payments are now processed by phone. I informed the customer service representative I would seek out another supplier who places customer satisfaction over that of company convenience.In another matter, the last delivery from Thompson, the driver nearly ran into a masonry light column, ran over a bush and destroyed an irrigation sprinkler head while attempting to "back into" my driveway instead of driving in cab first. There is adequate room to turn a gas truck around in front of my three bay garage. Nothing like being too lazy to assess the situation or inquire before proceeding to make a delivery.After making my opinion known, I received a call from the manager, who stated, yes an existing customer could indeed pay their driver with a paper check. He went on to state that he had instructed his staff to honor existing customers who pay with a paper check. He then offered to delivery me some propane. I thanked him and stated that maybe next year I would consider using Thompson Gas but I had already placed an order with another propane supplier.
-
March 2020 by Renea Martin
It's ok
-
March 2020 by Johnnie Simpson
This is a baseball park for kids.
-
March 2019 by Joanne Godsey
Great service, quick responses and help.
