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November 2023 by Lisa Burke
They refused to deliver my merchandise. The delivery person kept saying he didn't want to get hurt. He said to cancel my order. Now I can't get anyone on the phone to cancel it. Now I'm forced to dispute the charge, file a report with the BBB, SBA, and since its an online order, the FBI. What a hassle!! Mike is the GM they say. He answered the phone claiming to be "Larry". He said let me get you the department that does the canceling. It was Alex claiming he "cant" only the GM and he's out sick! I call everyday. He's out sick
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November 2023 by D. Wane
My complaint is the delivery driver, Brian. After he delivered our ice box, he sent us his personal #. A few txts went back and forth, mainly checking on his parents that we said we'd pray for.Then my wife gets txt from him late at night, saying how good looking she is and that he is wanting to come by to sip on some vodka.Is this acceptable for this business?!We have been great customers for 15+ yrs. As of now, I'm considering returning the ice box and walking away.
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October 2023 by Shanisa Parks
This place is a rip off. They sale you merchandise and tell you that they are willing to work with you but in fact you need to read the fine print. If you don’t pay in 90 days you will pay for 24 months which is twice the amount of the merchandise. If you are late not even a day they are calling harassing you. Coming to your house more than once a day leaving doortags. The manager Mike told me I was getting on his nerves after I had been a customer with them for over two years. I called to report the store to higher ups and no one even had the decency to call back and apologize. I will never ever do business with them or any other stores they have. They are a bunch of rip offs. If you can hold out do so!!! I pray your guys read reviews and take what I am saying seriously because it’s been the worst 28 months ever!!!
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September 2023 by Mike Adams
I went in and leased a used washing machine and have been paying on it for 4 months, but it went passed the 120 cash price date by 5 days and now they've added 48% interest to my account and are saying I owe $523 more dollars that I've been paying on 4 months and was priced at $600 used and i've been paying what they told me to pay for me to pay it off in 120 days!
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August 2023 by JoBeth McLain
I've been using Arron's all over Oklahoma and this store in Decatur, Al by far is the BEST!!Mike, the Manager and the guys that delivered our icebox are incredibly customer oriented, friendly and go above and beyond.Mike, Brain and didn't catch the other guys name, but this store is blessed to have these guys there.
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August 2023 by Jai Messiah
I will never do business at Arron's after two employees call me after hours cursing me because I didn't want a certain person deliver at my home.
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May 2023 by Amanda Clark
The ladies name I talked to today has left my mind, reason being when I called I had worries on my mind that I wish nobody has to have. I am not the perfect customer and I can't say I have never been late but today I needed help with my payment and she helped me and talked to me about what is going on in my life with understanding and respect, which by the way they have always been so kind. I recommend Aaron to anyone. She made it so I could breath a little bit better and be there for someone special to me. Thank you so much. I will never forget.
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March 2023 by 4MK 6unny
White lady with bad teeth & redish hair had a poor attitude she sat & talked about us with another employee…. If I didn’t know any better i woulda fyed her up yall fr
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January 2023 by Curtis saint
Great people good prices and they will work with you to figure out the best options for you iv had two agreements payed off with them there awsome!
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November 2022 by Jackie Stracener
The staff has always been so helpful in getting me everything I need
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November 2022 by Kat Woods
Amazing people and amazing deals
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October 2022 by Nancy Hopper
I've been with them for years have paid off washer and dryer, a stove,and adjustable stand and a queen pillow top mattress.,. which is wonderful by the way and have 6 more payments our living room suite will be to. I just hate no of that gets reported to Any of credit companies.... Oh and the dishwasher I desperately need that was in stock till I got to the delivery stage...UGH?
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June 2022 by Josh Eckstein
I started using them in October 2018 and have been a great customer but I leased a fridge from them and have had it 14 months. I have paid over 1500 so far on it and the freezer stopped working on Sunday June 5th 2022 after an hour of trying to get ahold of them I finally got someone. I explained to him that I haven't heard it working. On Monday June 6th I was contacted technian was coming out and bringing a loner. Well he came out and open door to freezer and tried to claim it was to full. I've owed it 14 months I know what it can hold so I threw away food cause it already defrosted. So I lost 150 to 200 dollars worth of food they never offered anything to help on it. Here it is going into Thursday June 9th still with no freezer working and haven't heard anything since Wednesday from the manager. So you can guess what my experience is like with this fridge. Thank you for reading hopefully you make a better choice when you are looking for a purchase.
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May 2022 by N H
I've been with them for years have paid off washer and dryer, a stove,and adjustable stand and a queen pillow top mattress.,. which is wonderful by the way and have 6 more payments our living room suite will be to. I just hate no of that gets reported to Any of credit companies.... Oh and the dishwasher I desperately need that was in stock till I got to the delivery stage...UGH?
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January 2022 by John Shiverdecker
I have done business with them for a long time. I highly recommend them excellent company and is willing to work with you if communicate with them.
