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July 2024 by jimmyjimjames
The service was nothing short of exceptional. From the moment I walked in, I was greeted with a warm welcome and an atmosphere that made me feel at ease.
The highlight of my visit was interacting with Sarah. Her professionalism, knowledge, and genuine kindness were truly remarkable. She took the time to understand my needs, answered all my questions patiently, and provided solutions that were tailored to my requirements. Her dedication to customer satisfaction was evident in every interaction.
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July 2024 by Jacob Reddoch
Amazing place, went to get off my parents phone plan and get my own. I was worried it might take a while, but an employee named Radiance basically did everything for me! She was super helpful and kind, and took care of everything from cancelling my old plan to getting me my new phone and plan set up! Thanks again!
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July 2024 by kdv. 05
WORST CUSTOMER SERVICE EVERRR!!!!! Was on the phone with customer service for 2 HOURS would not transfer me to a representative all I wanted was my account transfer pin and account number went to this location and all they said was to call again when they had no customers at all!! Finally got through and went to METRO PCS and apparently they didn’t give me the full account number the guy there called ATT&T for us through metro :) to be quicker would suggest switching there instead incredible guy!! The fact he called for us when he didn’t have to ATT&T needs to get efficient employees and learn from metro who actually goes far and beyond for a customer!
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June 2024 by Robert Smith II
This straight trash. The employees lazy and don't know anything. Go to the Huntsville al store.
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June 2024 by Corey Curry
We tried to pay my mother-in-law cellphone bill, and the person told us we couldn't pay it.
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June 2024 by ROGER BELCHER
Great service from AT&T . Very helpful and considerate. Helped me get a better rate on Direct TV. Very knowledgeable!
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May 2024 by Ron Wagner
No one acknowledged that I was there, horrible
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March 2024 by Cree Holt
I did not get the young lady or gentlemans name at the athens al location. They were great and very knowledgeable. I come in closer to closing time (everyone's worst nightmare) and they were kind and ready to help. We were there for about 45 min after closing, and with nothing but positive attitudes and great team work.
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March 2024 by JC M
Useless, convoluted God awful company. Customer service is non-existent. The stores, like this one, are essentially useless. Use Verizon and Google.
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January 2024 by Stacey Bonds
They were very helpful with my issue
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November 2023 by rashard Macon
Asia was amazing!!!! professional & funny helped me and my sister get the perfect Samsung watches. We appreciate you so much!!! thank you so much for your patience and kindness.
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November 2023 by Dana Olsen
I bought an at&t prepaid phone and a prepaid card from DG and I couldnt activate it. I called the helpline and they couldn't help me. I was told to take it back to DG and they would help me get it activated. DG said all they do is sell them, they don't know anything about activating them. I went to the at&t store. The staff was very rude. They didn't smile or talk to me. The lady that I thought was going to help me messed with the phone a few minutes and then told me she couldn't help me. She then turned and started talking to another employee. I took it to DG for a refund. The lady said they was not supposed to give me a refund, but because of all the problems that I had with it they refunded my money. This was my first experience with at&t and it will definitely be my last
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November 2023 by SithsLegion
Spoke to a gentleman on the phone who “couldn’t check if he had the phone in stock because the safe takes way too long to open”. When I came in the safe magically didn’t take long at all. Crazy.
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November 2023 by Stephanie Burroughs
Nice friendly people. Great customer service. I really have nothing negative to say about my visit. We were helped as soon as we walked in the store and there were no issues.
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September 2023 by courtney kindler
Great service
