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April 2024 by Nan McDonald
Wheelchair accessibility: I never have a problem in McDonald's in my wheelchair. Ever, across the board where ever I go. Thank you.
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April 2024 by Jessica Roman
Multiple times I have to go inside to order because they neglect the outside lane!! Food is always cold unless I request it fresh and honestly I don’t have time for all that!! The food is usually thrown in a box without care and you have to put it together while driving or in wrapper all in pieces. Quality has gone down since they sold to Johnson’s but don’t get me wrong wasn’t much better before!! I refuse to go in and argue because this is the new standard apparently and managers never want to take accountability for poor work ethic. This was my McCrispy from tonight with 1/2 a pickle and bun squished flat. McRib from a little further back when they served it to me on a regular bun so half of the meat was exposed and I had no way of finishing it! Spoke with the manager and was told because I did not immediately bring it back there was nothing they could do!! Sorry excuse for leadership. This is like this just about everywhere now….
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April 2024 by Linda Howard
Waited in drive thru for 35 minutes to receive the wrong order. Ordered 2 double hamburger's with ketchup only.Get one block away and Grandson said they put cheese on it again. This happens almost every time we go. They will put onions or mustard. Carried it back inside and this time they gave me single hamburgers. Not a happy customer.
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April 2024 by Jonathan McGee
Just like others have said. Patties are super thin. I'm pretty sure they're taking McDouble patties and squishing them to size of a quarter-pounder patties.This is what $10 gets you here.
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April 2024 by Nikki Smith
With an eight year old in the house, McDonald's is always in the suggestions when there's no time for home cooking. About half of the time the food is okay, no complaints, it did the job of filling stomachs. The rest of the time, they didn't get the order correct, the fries were cold and stale-like, I have received a Big Mac and one of the patties of meat was not edible. It was paper thin, but like plastic. I couldn't even bite through the burger. I pulled the patty out of the burger and it was legit like plastic, I slapped the coke lid and it sounded like plastic. We've gotten nuggets still pink in the middle. ?? At this point the only thing I'm okay with getting is the caramel frappe, however, I just saw on social media a guy that's worked at a different McDonald's, said they never ever cleaned their frappe machine. So.... HahaThe eight year old kid, hopefully will find a new favorite fast food joint.
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April 2024 by Pooh Bailey
got there at 3:10 and left at 4:00they lost my orderhad attitudescoughingcold fries
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March 2024 by B Smith
Burger was dryNo salt on friesHad to wait for 10 minutes after getting food to ask for salt
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March 2024 by Kim Mills
Horrible experience. Had to wait in the drive thru for over 20 minutes. Got all the way home and they had left our fish sandwich out of the bag. That's after they asked us twice if we had 4 fish sandwiches and we replied with yes!
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March 2024 by Tiny Tim
Terrible service, and when you get Togo orders it's even worse. I waiting over 20 mins for a double cheeseburger and a small fry!
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March 2024 by Mason Triano
Went through the drive thru just to get something quick before heading home for the day since it wasn’t super busy there at all, made it to the window after paying and had to park to wait for my food and waited 10 minutes. Food finally comes and the dude never even said a word when he handed the bag to me but oh well. I get home and the fries were cooked my quarter pounder was undercooked, meat was still pink. Sure you could eat it but I’m not going to.Every time I go to this McDonald’s it’s always issue after issue, wrong order or fries still raw. One on 72 is also really bad.Guess no more McDonald’s which is fine, your food fell off bad for the price we pay for it.
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March 2024 by Blake
Went through the drive thru line gave my order paid got the food after employee was rude checked the food ended up with someone else's order went inside with receipt kind lady at front asked abt it looked at receipt then said something to the delivery window guy to which he just hostile glared at me said it wasn't his fault and that he is never wrong the customer is wrong the lady corrected our order as I did have the receipt to prove.
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March 2024 by Melinda Tucker
See previous post. And no the french fries didn’t fall out in the bag. They just gave us a half order. All we ordered were French fries. A large and a small. If this were a one time thing it would be different but this has happened twice before.
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March 2024 by Gaye Tucker
I go by this Mcdonalds atleast once a week to get my Grandson a snack after school. It used to be very good and clean. The drive thru line is ridiculous. They sometimes have forgotten the outside lane and Ive had to go inside to order. 30 min in a Mc Donalds drive thru is pathetic and our usual wait it atleast 20. The last 3 times I have ordered large fries the box is half empty. The reason I stop by this Mcdonalds is so his food will be warm and its the closest to his school.I wont go here anymore. I got another half order of frenchfries and had to wait 40 min on them. The only bright spot about this McDonalds is the young man named William who is THE best and sweetest worker they have. He is probably the best worker in all the north Alabama Mcdonalds but he cant do everything 24/7. Ive been coming to this Mcdonalds for atleast 3 years regularly but no more. I can wait and spend our money when we get home in Decatur.
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March 2024 by Troy Rector
Normal McserviceKinda good but kinda bad too.No one here seems to take pride in what they do.The new normal I quess.
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February 2024 by Ebony Brazelton
Everything is okay on the inside I suppose. But I went through the driver through one day & the MANAGER along with DT ORDER TAKER, we're rude as heck and I ended up calling Mr . Jack because she was too out of hand to call someone out their name. Good is better than the one on 72 though!!