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January 2024 by Mz Peoples
Brought my car here after someone rear ended me. I must say, i was very satisfied when i picked my car back up. They made it look new again!!!! Even when i discovered something they done wrong, they were very quick to correct it. I highly recommend!!!!
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January 2024 by John Fleming
I trust them to do a good job. They always have in the past when I had vehicle body work done.
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October 2023 by Pamela M.
Our experience at Sides was a good one this last spring! My husband nearly totaled his SUV, and thankfully he wasn't seriously injured! Geico came to our home to do the estimate and I got on the phone to find a body shop that could complete the repairs in a reasonable amount of time. Many folks are repairing their vehicles instead of buying new ones when they are wrecked, and all the body shops are backed up. Seriously backed up! Sides made the most sense to us and within a couple of weeks we had a drop off appointment. The staff are friendly, cordial, honest and thorough. We knew going in there was a shortage of parts for Mazda [our SUV] and I think Subaru. Plus, Geico had to go to the body shop to perform at least 2 supplemental estimates updating the original estimate. This is because additional damage is often found during repairs, for example, the front seat needed replacing. Time was not a critical issue for us, as we bought a replacement vehicle in the interim. Sides took about 8-10 weeks to complete the job, which they told us up front. They quickly updated me at every follow up phone call and they offer a text messaging status service which is not really accurate or dependable. Do call them, they will talk to you and help you on the phone. We were pleased with all the work including the paint job, when we picked the car up and I've enjoyed my "new" [new to me, it is a 2016 model] car ever since. I highly recommend Sides! You can double check me, but I'm pretty sure there are 2 Sides shops in Athens.
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September 2023 by Beate Floor
Had my car with them to get the hood, roof, and trunk painted. They called us to let us know that the paint job was done, but oh by the way it was hailed on. So they had my freshly painted car sitting outside in a hail storm and then have the nerve to say that that's a claim for my insurance, not theirs. So to pick it up I paid for a freshly painted car with 27 hail dents. Took it back there after the insurance adjuster looked at it, to get the hail damage repaired, and while the insurance was reviewing the supplemental estimate the insurance wouldn't pay for a rental because the car was drivable. Called to pick it up again until the supplemental was approved and was told the car was not with them but at a subcontractor, and it was taken apart (for hail damage?), and we would have to pay to have it put together and to have it picked up from the subcontractor. So we left it there. Last week the supplemental was approved and today we got a call from Sides that it's ready to be picked up. Husband asked if they would at least split the deductible since the damage happened while in their care, but they wouldn't. When we arrived it had white and yellow paint specks (the car is red) on the side and roof that had just been painted. We were told it's from their markers and comes right of with tire cleaner (?!). He agreed to buff it and said we could pick it up tomorrow. When we were told earlier that it's ready we made plans that require us to have that car tonight, so we said we'll take it and see if we can clean it off. That doesn't change the fact that this was part of the job and should have been done before they called saying it's ready. We go in to pay and they ask for a check (who still carries a check book? And you couldn't have mentioned that on the phone?) as the card machine (debit or credit didn't matter) adds a charge. We ask how much and she says $30. As I look at the two different receipts now that I'm home, the one for the repair and the one the machine spit out, I am looking at (1) Repair costs $300 over the supplemented estimate approved by the insurance and (2) a surcharge of over $130. In the back seat of my car I found their trash; packing material for a part they replaced. The recipient's address is a chevy dealer in Montgomery which might just explain the 500 extra miles on my odometer. Not recommended! Update post sides comment; And clearly, your apology wasn't one, either. If you stood next to her, you would've heard her say the fee for using a card was $30. And you still owe the insurance a supplemental for the $300 you charged over what was approved. Heck yes I was mad, my car was damaged while in your shop and my insurance had to cover it. Had it been home it would've been in the garage during a hail storm
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September 2023 by Jimmy G.
Received great service and they did a fantastic job repairing my vehicle!! Would definitely recommend!!!
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August 2023 by Brian Barringer (A/V Guys)
If you're at the West or East body shop, you're in great hands! Local owned, personable, professional and top notch results! I've met the guys at both locations and they feel like family! The Yukon and a friend's Mustang were flawless. The Mustang required some tedious work and body line matching, you can't even tell which side was hit. There is no orange peel, color/sheen difference.. or any imperfections!!
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August 2023 by Officergamer
Messed up my truck called other body shops and they said they weren't able to get me in for another 3 months called sides and within 3 days I had my appointment. In 5 weeks I had my truck done and it looks bran new. Kept me up to date with texts and calls. Very professional and friendly staff!
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July 2023 by Deena Faulhaber
I had a water in my tail light, the young man. that helped me was very professional and took care of my taillight within a few days, when I had been waiting for another business for a few months.
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June 2023 by Allison Gravel
Keith and his team were so helpful! They explained to me what needed to be done to complete the repair, and they kept me informed throughout the repair process, answering any questions I had. I got my car back, cleaner than when I dropped it off, in a very timely manner. The end results were outstanding. I will be using them again in the future.
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June 2023 by Allison Helms
Keith and his team were so helpful! They explained to me what needed to be done to complete the repair, and they kept me informed throughout the repair process, answering any questions I had. I got my car back, cleaner than when I dropped it off, in a very timely manner. The end results were outstanding. I will be using them again in the future.
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June 2023 by vickie brown
They did a Amazing paint job on my Buick Encore! I'm very happy! I highly recommend them!
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June 2023 by Evelyn Cox
Sides West is the most awesome body shop they help you like you, are family. Keith and his crew are the best.
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June 2023 by Rob Powers
Used them for several vehicles. Always polite, honest and thorough. Highly recommend!
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March 2023 by Pam Mealer
The people there were great . Daily text from them telling me when my car would be done .And let me know everything was on schedule. They completed the job fast . The work was. excellent !!!!
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March 2023 by Laurie Carwile
Always a great experience at Sides Auto Body!! They always do outstanding work!Thank you!!
