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November 2023 by stephen parks
Had a great experience with these guys they were punctual very busy but they did everything I asked and then to the letter for a transmission shop I would definitely go back to them to get anything doneService: Transmission
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September 2023 by Cassie LeCureux
Did a wonderful job switching out my transmission at an affordable price #1 in my books!
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June 2023 by Lori Haggard
Me smith and his receptors where very nice and customer service people. You can go there at 9am and 4 pm and get free diagnostic on your vehicle, it def got our business!!!
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May 2023 by Michael Baker
I give them a 3 star only bc they kept my truck for 5 weeks but they are short of help. Knox the front desk he worked with me and fairly kept me updated but did hold true to his word. Took truck there first time and they put a new torque converter in had my truck for almost 3 weeks got it back was making a noise which the warranty was gonna cover it of course ended up taking it back for the 2nd time and yea my truck set for 4 weeks before they touched it. Again they were lack of help. Noise is still there but they tell me it’s coming from rear end. So we’ll see. I think if they had more help they would be better and be able to take there time a little more. Im sure with all the trucks I seen sitting there they are rushed. Good luck guys.
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March 2023 by Eddy Tipton
I had them do a complete rebuild on my transmission in my silverado and it ended up going out a little over a year later with about 15k miles on the work. I took it back a second time and had them repair it not under warranty and it goes out again with the same problem around 17k miles.Service: Transmission
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March 2023 by Monte Mincher
Went in for them to check my transmission on 03/08/23. The shop was very clean and everyone was nice and helpful. Checked transmission fixed what was needed. Was a happy customer when I left. Would return if needed.Service: Transmission
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February 2023 by Dewayne Bowie
Good people, great service. Truck pull stronger and shifts great.
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October 2022 by Randy Tettemer
I was headed to Panama City Beach Florida from home near Chicago il . We stopped at Chevy dealership in Matoon il because my Silverado started having a pulsing vibration that sounded like rear end or transmission noise! They told me it was suspension noise and said I was ok to keep driving! We made it to Athens Alabama where I lost all transmission functions. I found Smith transmission on internet and they had some good reviews. I called and talked to a gentleman named Pete that was very knowledgeable about the problems I was having and told me since I was from out of town and stuck they would get me in right away on Monday and could finish by Thursday! Pete and all the guys in shop went above and beyond to take good care of me and get me back on the road! Pete even gave me his personal number and came in on Saturday when they were closed so I could pick up my truck on way home. I got right in and drove 10 hours back home with no issues!! Thank You again for the outstanding customer service and all your guys hard work! Much Appreciated! Highly recommend to anyone in town or out of towers like myself! They will do outstanding job with a great attitude and smile!RandyTettemerService: Transmission
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May 2022 by John Saunders
They were so very polite and professional. I will use them for all future transmission issues.Service: Transmission replacement
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April 2022 by Oleg Sorokin
They solved the problem with my car in one day. The dealer could not find the cause of the problem for several months. Highly recommend!
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April 2022 by Terrence P.
These guys was supposed to rebuild a 4L80 transmission for me, that I was going to put in a car I was rebuilding. Months later as soon as I get the transmission in the car my mechanic noticed it was leaking from a sensor. My mechanic had already explained to me that he thought the transmission was not rebuilt properly. I called Smith transmission to have them take a look at the transmission and first the guy (Kyle) that answered the phone had a nasty attitude. After getting pass the apparent attitude, I agreed to bring my car in for them to take a look at it. My car sat at their shop for three days and no one look at it at all. The response I got was we will look at it when we get a chance. I felt like because I had already paid for a service I was not a priority and was treated like I wasn't. I would not recommend this company to anyone. The front desk was very rude and unprofessional.
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January 2022 by Larry Tucker
A shop that you can trust for good honest transmission repairs. I wouldn't take my trans issues anywhere else!!!
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December 2021 by Jef Park
Great price and my 2500 suburban drives better than ever! Highly recommend!
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December 2021 by Kyle Dudley
A very good shop to have work done!They will have all my business!!
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September 2021 by Kaitlin Parsons
My issue did not end up being transmission related, so unfortunately Smith's was not the correct place for my repair. However, I received quality customer service, no charge for my diagnostics, and he was able to tell me exactly what was wrong with my husband's vehicle.I highly recommend Smith Transmission, Inc. !
