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June 2025 by Kyle Pendergrast
Overall they’ve been pretty great to us. The owner is a stand up guy!
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April 2024 by David Bowen
Super easy to work with and always helpful. Facility itself is very spacious and well planned.
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March 2024 by R T
Jobel very helpful and professional ?
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February 2024 by Elaine Hemphill
I set up a storage unit with Moorsville 72 storage units, 14699 mooresville Rd, AthensAl today. I spoke with Jobel who was very friendly and knowledgeable. She help walked me through the process and answered all my questions. She made the process very easy.
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February 2024 by alex mccullough
Cheryl did an excellent job great customer service
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February 2024 by Marcus Thomas
Great person jobel
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February 2024 by Jennifer Blake
This review is in reference specifically to customer service I received from Joie today. It does not necessarily reflect prior experiences. Today, Joie was very polite, prompt and professional in checking to be sure my issue was resolved. She was helpful, and I’d gladly have her as my customer service rep in the future.
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February 2024 by Kenny Jackson
Patrick was very helpful
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February 2024 by Elaine Miller Hemphill
I set up a storage unit with Moorsville 72 storage units, 14699 mooresville Rd, Athens
Al today. I spoke with Jobel who was very friendly and knowledgeable. She help walked me through the process and answered all my questions. She made the process very easy.
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January 2024 by Russell Mann
Here we go again in reference to my insurance on my trailer that is storage in your facility. We pay our insurance with Allstate bi-laterally, that would be every six months, so we don't get our paperwork from Allstate until they decide to send it by mail to us. Through fore you guys charge us an extra 30.00 a month until I can provide a copy for your records which to me is highway robbery!!!! because sometimes it takes two months before receiving it. Been with you guys several years now and we're currently not happy campers!!!!!
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January 2024 by Lorna Rollins
It’s my 3rd time to talk to a customer service and all of them gave me a very satisfactory service. Very helpful and patient. The last one was Cheryl.
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December 2023 by Karis Mann
Terrible customer service, and terrible about getting a resolution to a problem. A lock was put on our unit even though we have never missed a payment. When I called, I was told "It must have been a mistake, sorry" I was on the phone to speak to a manager for 15 mins, was hung up on, called back, and was told a manager would return my call within the next 24 hours then hung up on again. Never received this return call. We just cleaned our unit out and have taken our business elsewhere. Do not recommend using!
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October 2023 by Jerry Carignan
I rented here before, and it was simple. Not this time! 45 minutes on the phone, twice before I finally got a spot for my camper. I sent them my insurance policy twice and I still got an email saying that I would be charged for insurance! Also, there is a sign saying, first month is a dollar, but then told that that doesn’t apply to outside storage. The whole experience was very aggravating. If I didn’t live right across the street from this place, I would’ve went somewhere else.
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October 2023 by Clayton Lancaster
Can't give it less than 1 star. Spent 30 minutes on the phone with Jenny and did not get a storage unit. Trying to park a trailer that does not require insurance because the trailer is covered on the truck policy. Was going to have to pay additional for their insurance because my insurance didn't count. They would automatically add the cost of insurance to the monthly rent, without choice or consent. Definitely would recommend going somewhere else!!!!!EDIT: Got a call back from Toni. She was helpful and much more pleasant to work with. She understood the insurance issues and accepted the insurance I already have. I ended up agreeing to rent there after speaking with her.
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August 2023 by M G
Terrible place to do business with. They continue to charge me storage insurance eventhough I have submitted proof of insurance literally 5 times. Customer service is useless and basically a money grab.Beware of this facility because common sense isn't common.
