Twice Daily on Hwy 72 is a friendly and well-maintained gas station that many customers appreciate. The staff, especially ladies like April and Gayle, are consistently helpful and greet customers with a smile, creating a welcoming atmosphere. Customers often mention the quick and friendly service, noting that even late-night employees maintain a positive attitude. The store is praised for its cleanliness, particularly the restrooms, which are described as the cleanest encountered during travel, earning high praise for their hygiene and upkeep. However, the business has experienced some challenges with management and service consistency. Recent changes in management have improved service and helpfulness, but past issues with dishonest management and bullying have caused frustration among customers. Problems with the rewards system and gift cards have been reported, though staff members make efforts to resolve these issues, demonstrating initiative and care. Customers also compare the prices of their coffee to Starbucks, suggesting it is comparable, though some feel the quality does not match the price. Overall, Twice Daily on Hwy 72 is recognized for friendly staff, clean facilities, and good service, especially from employees who go above and beyond. While management issues have caused some dissatisfaction, the efforts of the staff and the clean environment make it a place that many customers would recommend and return to regularly.
