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February 2024 by Anna Burton
1000 percent UNPROFESSIONAL. I came to this store to get a Apple Watch added to my plan it took the guy 45 mins to help me and when it was time for me to check out he said I couldn’t get the watch I would have to come back another day. When I asked why he said he didn’t know the only thing he could say was “ come back tomorrow we close in 20 minutes. Despite me being there well over 45 mins with no help. When I asked for a manger he told me no and that I would have to come back another day to speak with one.
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January 2024 by Dylan Jones
Amazing experience, Jessica helped me with all concerns and got me taken care of . Walked out of store happy and excited. Best at&t in town ,with out a doubt.
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January 2024 by Clinton
Great service!
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January 2024 by ViZe Dynn
Great employees and customer service
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November 2023 by Felicia Harris
The store on S. College Street has always taken care of me quickly and efficiently. I always choose this location to do business.
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November 2023 by George
Sign says they close at 7pm its 5:41pm and me and someone else are here and the store is closed
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February 2023 by Katie Manning
Update: Dale got my issue resolved in a timely manner and got my bill credited. I am very pleased with how he handled my situation and will be updating my review to reflect accordingly.I would give this place negative stars if I could. I chose this location because they had so many positive reviews. However, I will never make that mistake again. They did not turn my old device in to AT&T causing a massive headache with getting my bill adjusted. I called the location on January 13th and I am still waiting on the manager of this location to return my phone call to discuss this issue. I will never do business with this location again and I advise you not to as well.
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February 2023 by Katie Boyd
Update: Dale got my issue resolved in a timely manner and got my bill credited. I am very pleased with how he handled my situation and will be updating my review to reflect accordingly.I would give this place negative stars if I could. I chose this location because they had so many positive reviews. However, I will never make that mistake again. They did not turn my old device in to AT&T causing a massive headache with getting my bill adjusted. I called the location on January 13th and I am still waiting on the manager of this location to return my phone call to discuss this issue. I will never do business with this location again and I advise you not to as well.
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January 2023 by Rebecca Ballard
GREAT Experience. Dale was amazing he helped me switch carriers and get the new IPhone 14. The process was so simple. Any worry or question I had he had the answer!
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January 2023 by Camile Harrison
The sales agar t lied to us about price quoted us $179/mo plus tax. Bill is $249/mo with tax. Customer service won’t help us. Now we are stuck in a contract with a way higher price than expected.
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December 2022 by Jen Sullivan
My mom and I were trying to get information to upgrade my brother's phone before it dies (today). We live in PA, he lives in Auburn, WA. The number AT&T gave us for Auburn, WA was a "digital store," so they transferred us to Auburn, AL, unknownst to us. When we tried to find the address, we discovered we were probably talking to the AL store. When we called back to confirm that, the man would not tell us what state the store was located in, even after asking three times. I'm so glad I am not with AT&T.
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November 2022 by Clayton moore
never heard of my man getting his $685 back, terrible
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November 2022 by Megan Smith
After numerous frustrating phone calls with ATT trade in line, I was told I had to go to a store for further assistance. Upon entering this ATT retail location, it was evident that the ONE associate present was very busy. (Phone ringing, helping other customers etc). Andi, was juggling multiple things at once and with exceptional grace. She proceeded to help me with my issue even though she had been hung up on and transferred to everyone possible. ATT trade in— get your stuff together! ATT Auburn— Give my girl Andrea a raise! Thank you
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October 2022 by Jimmy Zabala
I was helped by Andy at this store, the service is really outstanding, all the people here go out of the way to please the customer. Great people and great service. Congratulations to the team.
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August 2022 by Mollie U
Dale, the manager, took really food care of me and made buying a new phone so easy!
