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November 2023 by Fernu Ali
They will continuously charge you even after after cancellation. Month after month. When you show up in person they say “you’ll receive your refund in 7-10 days”. When you don’t receive a refund after more than 30 days they stop picking up your call. I’ve been leaving messages for two days in a row, still no return call.Dispute their transactions. That’s the only way to get out of it. Everything they tell you is a lie.
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November 2023 by John D
I canceled my membership Jan 2023 because I was moving.. I then realized four months later they were still charging my card. I was told the only way that they could cancel my memebership now because I was out of town was to send a letter with my signature. Well everytime I sent a letter which was a total of 3 times it was returned to send. I finally told my bank to cancel the payment to them. Well then I get an email that they will send me to collections. Ive have also emailed and called several times to no response. They typically wont answer the phone. This should be illegal. PLACE IS A SCAMMMMMM. I would suggest when you cancel go and take a literal video of you trying to cancel your membership.
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November 2023 by emerson fenn
Dirtiest gym with the rudest staff and management I have ever seen. They get so irritated when you ask them to do a simple task that was probably on the job description when they applied. Not to mention everything is always broken. Fans, tanning beds, etc.
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October 2023 by Jack Disharoon
This gym makes it impossible to cancel a membership. As a recent graduate who moved away from auburn, I have been attempting to cancel my membership from out of town. Crunch makes this essentially impossible. I recommend using a gym like tiger iron, or anytime fitness.UPDATE:after 3 more months of reaching out to crunch, I have still been unable to cancel my membership. If this company wasn’t a scam, they wouldn’t make it this difficult for people who move.
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October 2023 by Joseph Smith
Don’t expect to sign up without paying $50+ before walking out. There is only one water fountain that is broken or needs a new filter half the time. Not enough cable machines and dumbbells are nearly impossible to get since they put chairs and benches right in front. Front desk workers (minus the dude that works the mornings) are also rude.
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October 2023 by Nathan Youkilis
I personally know of several individuals who have been attempting to cancel their membership, but crunch has made this impossible. This business is a scam that makes a profit off of college kids who move away. I recommend using a different gym.
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October 2023 by Robert C
Impossible to cancel your membership, even when your contract is over. I've called and they say I have to mail them. I mail them and they return my mail as undeliverable. The website doesn't allow you to cancel. They just keep you on the hook for months! Its been 6 months of charges and my bank said it might be better to just close my account and open a new one. Crazy..
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October 2023 by Gee Z.
Crunch Fitness is easy to join, but they make hard to cancel. They are fraudulent. The website leads you to believe that you can cancel online and that someone will call to confirm. NO ONE CALLS. After ten days, I went in and found that you CANNOT quit online. You have to come into the gymn. When you go in to cancel, they don't tell you that they will bill you an extra month. You will simply get another charge on your bank account. They violate the FTC "click to cancel" rule. Their online cancellation which is not effective and doesn't notify you that it can't be done online and that you will incur an additional month's fee.
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September 2023 by Jack D.
I recently graduated and have been attempting to cancel my membership for the last 5 months. I've moved to a new city and Crunch makes it IMPOSSIBLE to cancel your membership unless you go in person. Since I have moved this isn't possible for me. Don't use this gym, they just want your money. Terrible customer service, and a borderline scam of a business. Crunch, please let me cancel my membership.
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September 2023 by Scott Fowler
I wish I could leave no stars. I canceled my membership right when they just took the money out of my account but now they are hounding me for another month when I have never used their facility at all. They are nothing but straight up crooks. I would not start a membership with these criminals. We’ll just for clarification I did and now you are saying I didn’t cancel and are changing me again.
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September 2023 by Joshua Williamson
Awesome gym! It’s great to be able to go to a gym and use a matted deadlift station that supports power cleans. The cardio equipment is very durable. The courteous staff is also a plus.
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September 2023 by Pamella Stearns
This place has different rules everyday. Depending on who you talk too. I believe they make them up as they go along. They say they dont show favoritism. Yes they do. And their prices change after you agree on one price but are charged another. Very unprofessional. Never will go back.
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September 2023 by Miriam Looney
The dirtiest gym I have ever been in. Dirt, hair, dust and filth in nearly every corner. Machines with snapped cables just lying on the floor, poorly maintained machines that are already rusting. The floor is bubbling up around all of the benches in the dumbbell area so be on your look out not to trip. Every cleaning station was out of paper towels so there was no way to wipe down machines and the mirrors were also in desperate need of a clean. Bathroom floors were filthy with tiles falling off the wall. For such a new gym this place is crumbling to pieces.
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September 2023 by Ruben Garza
I am extremely dissatisfied with your overall appearance and cleanliness of your facilities. Frankly, I've never encountered a gym that consistently maintains such a deplorable level of cleanliness. Despite being a member for just a week, I've noticed caution tape on a restroom stall that has remained untouched since my first visit. It's evident that the restrooms haven't received any cleaning attention in ages. Furthermore, the flooring near the bench presses is in dire need of repair. It's only a matter of time before someone trips over and sustains serious injuries, potentially leading to a major lawsuit. It's unbelievable that there seems to be no supervision or management in place at your gym. Honestly, I have a home gym set up in my garage that exudes more class than your establishment. If you're interested, I can even send you pictures for a side-by-side comparison. The only reason I resorted to using your gym is because I lack certain leg equipment at home. However, to my dismay, I discovered that approximately 8 machines are out of order, and it's evident that you have made no effort to repair them. So, while I appreciate your request for feedback through this survey, I have little faith that anything will be done to address these issues. Frankly, I am deeply disappointed with the look and feel of your establishment. I would also like to get compensated back what I did pay for and I'm willing to leave. Unless by a small chance you get these things fixed within a week. Oh and your hot sauna I know that hasn't been cleaned at all need to look at the flooring and the glass window.
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September 2023 by Inge Washburn
This is a nice gym at a reasonable price. HOWEVER, they have recently implemented a policy of ONLY SPORTS CHANNELS on the 20 cardio televisions in front of the cardio equipment, TAKING AWAY THE CHOICE of paying members to watch any news channels on the larger screens as they exercise. This LACK OF DIVERSITY and INCLUSIVITY towards those who do not enjoy watching sports is not a good policy. I have contacted management, but so far there has been no change.We live in the United States of Amercia and for Crunch to ban news on their televisions is not a good direction towards tolerance.
