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February 2025 by Erica Dowdell
From the time I was picked up until returning the rental everything was great. Thank you for being punctual and helpful with me throughout this time.
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February 2025 by Chris Payne
Kenny Willis was an outstanding service representative! Exceptional communication and attention to detail throughout the rental process.
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February 2025 by Annice Callaway
Kendrick Willis did a exceptional job , very helpful in my first time rental, professional and nice.i enjoyed the rental , I would recommend Kenny and Enterprise to my friends! Thank you !
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January 2025 by Amanda Ross
Very easy and simple dealing with Enterprise in Auburn. Thank y'all for what you do
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September 2024 by Shantoria Love
This is the best Enterprise to work with. Rashad always provides over the top service!
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April 2024 by Ajoa Yemaya
I had a great experience with this company and the fact that they are right next to a body shop made it even better. I had to use my insurance and everything went smoothly. Rashad was a pleasure to work with during my process. I would only suggest having smaller cars available, other than that it's great! I've used them in the past for personal reasons as well.
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March 2024 by Ted Paulsen
True Southern hospitality. Pristine vehicle, door to door service.
Jaqaevius provided over the top service
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January 2024 by Debra A.
I have rented from this location multiple times a year since 2017. While I might agree with the lower ratings from years back, for me, the experience has been exceptional since Amber became the manager. Before she was hired, I would regularly show up on or well before the time of my reservation and end up waiting for hours... without fail. My travel is associated with a group and I typically have 4-5 cars reserved. So I would end up with 20 plus people waiting for hours to begin our journey. This is a college group and we almost always are operating under strict time constraints... having a definitive time by which we must arrive at our destination. Time is always of the essence and leaving 3 hours late for a 6 hour drive is extremely problematic. So, we actually began to build in 3 extra hours just to accommodate the inevitable delays caused by Enterprise. Since Amber became manager, the problems have disappeared! On one occasion, we made a mistake in entering the reservation time online and she was expecting us to show up at 12:00. When we arrived at 9:00, one of the vans we needed had not yet been returned. It was due in at 11:00. She got on the phone and had another van for us within the hour even though the mistake was ours. I have flown into airports in cities late at night only to learn that my three month advance car reservation can meant nothing. No cars at 1:00 a.m.! Or forced to must stand in line for 1.5 hours at 2:00 a.m. Ever seen the Seinfeld about rental car reservations? Anyone who rents cars can relate. I think Amber is a phenomenon manager. She is respectful, humble, insanely patient when things could become tense as they often do at car rental counters (nature of the business), and a master problem solver. She's the kind of manager I'd hire any day. And, no, I do not know her at all outside of this now much more pleasant business relationship.
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October 2023 by Roy Puckett
Almost never any weekend availability
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September 2023 by Darren Alexander2
Car rental place was dishonest He told me I need a major credit card and my ID which I had then they said I needed a utility bill. I said for what ??? so I went to Alamo and got one !! use somebody else!
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September 2023 by Artie Vaughn
It's not typically my nature to post negative reviews. I much prefer to praise publicly and criticize privately. However, I have called this office and the main enterprise office over 6 times and cannot get a resolution to my issue or get someone to call me back. So, I have no choice.I found their business practice to be dishonest. When I wanted to speak with someone about it, I was told they don't have any records locally and I had to call corporate. Corporate actually agreed with my concerns, but said they couldn't do anything about it and would need to transfer it to another department. After multiple calls to corporate and the local office without a return call, I've given up. If you are in need of a rental, I would highly encourage you to use another business.
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June 2023 by Andrew Platt
Shay was absolutely amazing from start to finish. Her communication, her customer service… everything about her was exemplary.Thank you Shay!!!
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March 2023 by Nikki Best Music Playlist
Great Experience Shay is great.. My Daughter enjoyed the rental car it was such an easy task with payment and questions.
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February 2023 by Ron
So I reserved a rental car about 2 weeks ago that was supposed to had been ready Saturday. Agent stated he would call around 930 am which never happened. When I called the answering servicing said it was close!!! I didn't get a car until Monday. The Agent Shay didn't have clue as to what was going on or what happen, but was very professional and placed me in a car that looked a little like it had been dinged up a bit but was okay to drive. Well by the time I hit the expressway it started rattling from underneath and front bumper started coming apart. Despite that after speaking on the phone with Ellie she worked to fix the problem (thanks) And Shay had me in another car in 15 min. The Area Mgr. Josh took over from there (very professional) and I'm blessed for the way he handled whole situation. Whoever drop the ball from the start that Friday should be canned!! if not for Josh I'd give it 2 star.
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January 2023 by Matt M.
Don't rent from this place. They either refuse to answer their phones or on the off chance that they do they say they are going to put you on hold and then hang up on you. If they are this bad with trying to set up a rental I wouldn't want to enter any kind of contract with people this irresponsible.
