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October 2023 by Lee T.
Communication was great, even with bad news. Also sent videos showing the problems. It was for my daughter's, who is a student, Jeep and I live out of state. They made it easy to approve the estimate and to pay online.
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October 2023 by R C.
Quick to give you a quote on a job but can not replace parts in a timely manner. Don't promise an end of day job and it takes multiple days. It doesn't matter if it's parts or personnel you need to call to let the owner know the status of the repairs and compensate them. If you can not fulfill the job say so and save people their time and money.
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September 2023 by Joanne L Brown
Every time I have gone into this place of business it has always been done in a timely manner. They treat you with respect and kindness! Thank you for taking care of my vehicle! Outstanding customer service!!! ❤️❤️??Service: Tires
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September 2023 by Karlee Reed
THE BEST AROUND!! My husband and I used Gray’s for the first time earlier this year and will not be going anywhere else. Every employee we have encountered has been beyond friendly and kind. They always pick up the phone, keep you updated, and the mechanic service itself is quick and done well. These guys are all very talented and know what they’re doing. Prices are a steal for such great service. As a woman, I feel beyond comfortable going to Gray’s compared to experiences I’ve had at other establishments (especially the chains such as express oil). They have a big, clean and comfy waiting room. Overall… they are just the best! Go give them your business!Services: Tires
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August 2023 by Chad Bailey
Started taking all 5 of my vehicles to them dating back to early 2017 for tires and very general maintenance (3 foreign and 2 American made cars). I stopped taking my foreign made vehicles because not keeping me abreast of manufacturer’s recommended maintenance schedules as my trusted mechanic shop wound up costing me $1750 elsewhere on a valve job after my wife’s car timing belt broke 17,000 miles past recommended service. They couldn’t fix it and still charged me half the amount quoted but did eat the tow to another shop. I continued taking my American made vehicles to them only for tires and general maintenance only because I purchased my tires there. My last interaction with them made me feel as if i was a brand new customer off the street and that they were ready for me to move on to another shop. I have sold those 2 vehicles and I have found another shop.They used to be 5-star in my book. But, after my last several interactions, they are down to a 2 and I have to move on. Sorry guys.If you don’t know it’s broken, you can’t fix it.Best of luck. Won’t be back.
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August 2023 by Caleb Brooks
This place is amazing! Especially Connor in the front! He’s absolutely awesome. I would almost call him family because of how great he treats me. Connor at Greys Tire auburn always makes sure to get you what you need and make you feel at home. I’ve never dealt with anyone better than Connor at Greys in Auburn. Connor is so awesome and does such a great job! Keep it up Connor and Greys Tire Auburn! Y’all do a great job!Services: Tires
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August 2023 by Laura Bell Cooley
We’ve been taking our vehicles to Gray’s for years now and are always happy with the straightforward and fast service. They also use a helpful text messaging system to keep you updated when your car is done or when additional issues are found. The people are friendly and direct, and they don’t overcharge - couldn’t ask for better.Services: Tires
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August 2023 by Melissa Kelley
The team corrected my issue and also diagnosed the reason was faulty action previously done. They had to correct it before my vehicle was repaired. I appreciate their professionalism and outstanding customer service. I definitely will bring my vehicle back for regular preventative maintenance.
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August 2023 by Marlee Wilson
This place is amazing! They give me exactly what I need every time and I never had to wait! When I need tires they always have what I want ordered and ready to go and I give a lot of the credit to Connor who works in the front! He does such an amazing job and is always so kind! I’d definitely let him marry my sister if he wanted to!Service: Tires
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August 2023 by Jeremy Jones
@ConnerWhenever I visit Gray's Tire & Service Center, I always have an excellent experience. The staff is extremely friendly, knowledgeable, and eagerly willing to help. They are quick and thorough in their work, and they always take the time to explain everything they are doing. Additionally, they often provide suggestions and recommendations that fit both your schedule and budget. I highly recommend Gray's Tire & Service Center.Services: Tires
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August 2023 by Mark Weeks
I have been using Gray’s Tire for 3 years now. So encouraging to have a company I can trust with all my personal and business vehicles. The team has done a phenomenal job keeping The Weeks vehicles running in tip top shape! Thanks for all y’all do!
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August 2023 by Callie Stanford
Wonderful service. Popped a tire in a construction zone downtown then came by with less than an hour till closing and figured I’d drop it off to be plugged and I’d pick it up in the morning. They told me they’d get it fixed up then if I’d go hang out in the waiting room. Sat in the AC and had a repaired tire in about 20 minutes and they didn’t even charge me for it. Super friendly staff and quick service.Service: Tires
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August 2023 by Ivey S.
My breaks were squeaking so I knew I needed at least new brake pads and maybe more so I dropped my car off and they quoted me $1200 and added a bunch of stuff I knew I didn't need. They told me I needed all new rotors and break pads as well as a bunch of other add ons. I told them to just do the break pads and leave the rotors. Took it for a second opinion and was told that my rotors were completely fine and didn't need any maintenance for a while.
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July 2023 by caitlin stanford
The customer service at Grays is unmatched. They were so quick and took care of our tire. I would highly recommend this place to anyone.Service: Tires
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July 2023 by Colton Lyles
Paid $800 for these guys to act like I had no clue what I was talking about because I’m under the age of 30. Didn’t fix the A/C leak issue after THREE times coming back and were trying to charge me another god knows how much to fix something that should’ve been found in my original walk in. Good customer service at the desk but horrible professionalism. I urge you to try any other shop around town for A/C repair BESIDES Gray’s. Thought they were decent, but a money scam per usual.Services: A/C installation & repair
