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March 2024 by Tanayle baker
I ordered a two piece & biscuit. I specifically asked for “a thigh & wing”. They served me a half cooked, flabby thigh and chicken leg. I took the pieces back and said “it did not look fresh or done”. The cashier goes to back and tell the cook my complaint(so unprofessional) & the cook then proceeds to come to front look at the chicken then tell me, “the chicken came up @10” in a aggressive manner (very unprofessional) besides It was after 11 when I ordered.The cashier gave me a wing ONLY after I specifically said” the chicken” (thigh & leg) I was served did not look fresh or fully cooked. I will NEVER spend a dime @ the south college location AGAIN! The customer service is very poor & vividly rude, it makes Jack’s as a whole look bad.. Please hire workers who take pride in their job and serve us customers with class & professionalism.
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March 2024 by Hello
Order was all wrong ! Biscuit hard as a rock and the food was horrible! Just wasted my money ‼️ Will not be going
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March 2024 by Jennifer H
They have really great chicken and their homemade buttermilk biscuit are the best I've ever had.
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February 2024 by Dylan Patterson
The bathroom was messy. Floor was sticky, and I could hear my shoes peeling off when walking. Only got half what I ordered didn't want to give a refund for what I didn't get. Worst experience at a Jack's I've ever had.
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February 2024 by don jones
Got the worst food poisoning
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January 2024 by Zhang
I was racially discriminated against at this store. The staff called my name "Ching Chang Chong". I asked the manager to apologize, but they still mocked me.I was racially abused in this store. The staff called me "Ching Chang Chong". I asked the manager to apologize but they still laughed at me.
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December 2023 by Shane Brady
Inside still closed three years after Covid
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December 2023 by Steve Jones
On what Planet do you stop serving B’fast at 10:12 in the morning?I changed this to a 3 because the Mgt responded. Wanted to make it right. We live out of town so it’s fine but I know of no Fast food place that doesn’t serve B’fast until 10:30 most until 11:00. Sounds like your Mgr of the day was just being lazy.
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November 2023 by Lee BeAir
Me and my sister were starving and both craving some jacks. I went up there and when I ordered, they had been kind of nice. I ordered the chicken fingers with a bunch of honey mustard along with the two DOUBLE cheese burger meal with just ketchup and mayo. I get to the window and get my drinks and they tell me to pull up. I get my food and there’s no honey mustard in the bag whatsoever. So I go back around and let them know I didn’t get any. So I get to the window and they tell me that they can not give me any because there were no tops to the containers and they had no more honey mustard. As I’m trying to think of any other sauce, the woman at the window tells me to pull up to think about it because there was someone behind me. She said this very rudely and was glaring at me. I was already pissed because they didn’t even tell me that in the first place. I get home and open my food, the fries are cold, my burgers have pickles onions and mustard, along with them BOTH being singles. Not only did they have rude service but they got my order completely wrong. I planned on calling but I figured that they wouldn’t let me talk to a manger. I also did not receive a receipt with my order which is ridiculous. I never leave reviews but this was too much.
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November 2023 by Melissa Jones
I have been to this Jack's few times and have never received friendly service or fresh food. 3.89 today fir a breakfast sandwich that had been in the warmer so long the bisquit was had and the wrapper was stuck to the sandwich. I pull back around to the window and tell the lady. no apologies or anything. she just asked what I had then shut the window till a fresh sandwich was done.....
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November 2023 by Corgan
Somehow I always forget about Jacks but I should come here more often, the food is awesome and they've got a variety of things that you won't find at another drive-thru. If this store was 24 hours they would be one of the hottest restaurants in Auburn.
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November 2023 by Syemeiko Johnston
First time trying a restaurant. Food was very inexpensive and tasty.
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September 2023 by Byrd Jr
I was there at Jack's a couple days ago and the guy Manger that works there was not professional. My food order was wrong he had a nasty attitude. I tried my best not to go off but he does not need to be in management why would you have someone like that over a store with a nasty attitude. He need to be demoted that store needs a major change and business if you continue to let a guy like that manage Jack's the business will loose alot of customers he has worked several places and showed bad customer service at all of them. I hope this company reconsider and get a new GM. Thanks.
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August 2023 by Josh Berry
Service was friendly and quick, but chicken looked old or overcooked. Mashed potatoes were dry and chunky, biscuits looked burned. Overall, not great. Cheap and quick food.
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August 2023 by Tommy T.
Went there for lunch today, I placed my order at the drive through and they repeated my order back to me.When I got up to the window they repeated the order back to me again but this time it was all wrong so I told them my order again and they took my money.When I finally got back to work my order was still all wrong, the only thing they got right was the fries.I ordered the big bacon combo with an apple pie and I got a double cheeseburger combo, wrong drink and a strawberry cream cheese pie (yuck!)I didn't have time to take it back so I ate it (except for the pie). This is the third time my order has been wrong.I love Jack's food but I don't like this particular location.
