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February 2024 by anonymous
Poor customer service and terrible communictation. Beautiful store but sadley will never visit again. Overall very disappointed with our experience.
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December 2023 by Donna L.
Jesse and the rest of the staff are fantastic. We adore our one of a kind designs. I could not be happier.
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December 2023 by Kitty G.
I paid a significant amount of money to have a magnetic clasp added to my mother's sterling and turquoise bracelet, but it fell off every time I wore it. When I took it back, they said they would charge me more to do something else but wouldn't tell me what. I declined.
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September 2023 by Caleb Richey
Jewelry by Design did such a good job helping me through the process of building & customizing an amazing one of a kind engagement ring.Throughout the entire process they were informative, helpful, professional and helped me create exactly what I envisioned. They were the first and only place I went to shop for an engagement ring after looking other stores, asking around and looking at options online.I cannot recommend them enough for their quality of service and attention to detail. I never felt pressured into any decision and was able to clearly communicate what I needed in the way of guidance, information and style I wanted.Thank you Jewelry by Design. I am very happy with how the ring turned out and so is my fiancé!- Caleb R.
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September 2023 by Brock Shores
I cannot say enough about this team! Tre, will, and everyone else involved with JBD, is awesome. I went in with maybe 30 minutes until closing and they stayed open almost 2 hours late just for me, so that i could pick out what i wanted and ensure i was happy. After my purchase, i was emailed and texted pictures of my custom built ring! I highly recommend them to anyone! Their team is extremely professional and knowledgeable!
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September 2023 by Stacy Davis
I absolutely adore JBD and the staff! They created the perfect wedding set using my mother’s, Grandmother’s and my uncle’s stones! I can’t wait to collaborate on another design!
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December 2022 by Marissa Rozman
I had the best experience at jewelry by design. All I needed was a pair of earrings fixed and even though it was a small service Katie treated me so warmly. My earrings were fixed within a couple of days (earlier than expected). Then I met Jesse who helped me pick out a simple necklace chain. Also not a big purchase but they still treated me so well. I highly recommend this place to get your jewelry fixed and for any jewelry purchases! They offer excellent customer service. Thank you so much to this amazing team.
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November 2022 by Lisa W
I was looking for a custom Auburn piece for my husband. I live out of state and with the help of the jeweler, I was able to create the perfect pendant. When I had an issue, the owners were willing to rectify it immediately without question. That is a testament for great customer service!If I’m honest, I was nervous about with this idea since I wasn’t able to see the piece in person before it arrived in the mail!I received it yesterday and…WOW, it’s absolutely Gorgeous! My husband will love it! The details and quality are AMAZING!Something to be said for the attention of a small, family business!! The packaging added that extra, classy touch!We are very pleased! It is apparent that your piece is handled with the utmost attention!Congratulations, Jewelry by Design! Best wishes to you for continued success!Picture does not do it justice!
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November 2022 by Brittney Dillard
I initially come in to have the head of my engagement ring redone since it was a 3 prong i needed more stability since i’m a hairstylist my diamond was always loose. I was told more prongs wouldn’t change the look of my ring, when I went to pick it up I couldn’t even see the diamond it completely sat way low and i wasn’t happy but the work of it was excellent so i called and was told to bring it back in, when i met with Jessica and told her my problem she was super informative with me and we discussed the needs i wanted and even confirmed them with the jeweler, when i came to pick it back up it was way more than i have ever hoped for it was amazing! It just shows what great customer service and a little bit of communication will do! i’ll be back in the future!
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November 2022 by Melissa White
I had my ring sized by JBD and paid a small fortune for that and soldering. Aside from the cost, I was pleased. The next morning, a diamond fell out of my ring. I took it in for repair and asked that the $65 fee for repair be waived as I felt the sizing must’ve loosened my diamond, but that request was denied. I was quoted approximately $265 for the diamond replacement and was charged $365.84. My 2 star review is for lack of accountability and overpricing after giving a quote.
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June 2022 by Landon Marks
Very happy with my experience. Genesis helped me over the phone pick out a great AU ring for my wife for our 10 year wedding anniversary. It shipped to me next day and was perfect. Thank you!
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February 2022 by Lauren Bentley
very rude owners, will NEVER return again. My fiancé made it very clear we could afford something inexpensive and they kept pushing us to spend more than we were comfortable with. To add on, they allow sick employees to show up and infect their own customers.
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January 2022 by K P
We had the loveliest experience at Jewelry by Design when looking for my wedding band. After trying several wedding bands on, they brought a stunning enhancer from the back. Immediately, I fell in love! Later, my mom returned to Jewelry by Design and bought a pair of beautiful pearl earrings as a gift for me to wear on my wedding day. Truly, Jewelry by Design completed my wedding look and we are so happy with our experience there. We will absolutely be back!
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December 2021 by Kathy Powell
Oh my goodness!! If I could give 10 stars, I would! I had the strangest thing happened where my ring finger swelled up for no reason so I couldn’t get my rings off. After trying all of the at home tricks to get the swelling down, I reached out to Mark - ON A SUNDAY MORNING- for help. He was so kind and met me at the store to cut my rings off. Not only did he save my finger, he was careful with the rings so they wouldn’t be ruined in the process!! That, ladies and gentleman, is real customer service. I cannot recommend them enough!!
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November 2021 by Conner Breland
They always do an awesome job on custom jewelry!