Kay Jewelers has established itself as a trusted jewelry store since 1916, now with over 1,100 locations across the country. Known as the #1 jewelry store in America, it offers a wide selection of jewelry including engagement rings, wedding bands, diamonds, gemstones, gold, contemporary metals, and watches. The store emphasizes providing a superior shopping experience, both in-store and online, with knowledgeable jewelry consultants ready to assist customers. Reviews highlight the exceptional customer service provided by staff members. Customers praise staff for their kindness, positivity, and helpfulness, often describing interactions as warm and welcoming. Many mention how staff members, especially one named Teresa and Rebecca, go above and beyond—helping with repairs, cleaning heirlooms, and choosing anniversary gifts. Customers appreciate the quick turnaround on repairs and the personalized attention, making each visit pleasant and memorable. Overall, Kay Jewelers is celebrated for its friendly service, helpful staff, and quality jewelry offerings.
Unlike the past few visits I have had, today’s visit to get my rings inspected was fabulous!! Daniel was SO helpful! He corrected a lot of misinformation I had been given by previous management and took care of my needs. Can’t say enough good about Daniel Cannon and my experience at Kay in Auburn Mall.
July 2026
Christian helped me get a few different profiles merged together that we had made by the old sales manager. Awesome stuff glad he took care of us So we knew when to bring my wife’s Levian Ring in for inspection.
July 2026
Christon is sweetest and most helpful jewelry consultant! He was knowledgeable, and got my ring sorted out all with a smile. Highly recommend coming to him for your jewelry needs.
