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December 2024 by EvoN Z06
Decent friendly staff , but maintenance staff was lacking , the guy didn’t even know why the house doesn’t have hot water , ended up didn’t have hot water for the whole year
Also in terms of deposit, got majority of my deposit back , but unreasonably got charged 400 bucks for cleaning service( even though I stay and cleaned the house for hours and took pics of everything)
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October 2024 by Dana Allen
Really an 0 star company, only gave a 1 star because you have to select something. I will try and sum this up but I know they will come back with some more lies so…
Would never rent from them again!!!
Move in ready=broken tile, missing blinds, filthy (food on walls,
cabinets, and in drawers) floor grout was pretty much black but it was cleanable because my tineco cleaned it, human waste all over the toilet, the doors all had daylight coming thru, ceiling fan hanging on by wiring, sinks not attached, appliances broken, animals in the attic running around at night, faulty wiring, dryer exhaust clogged by inhabitants of rodents, mailbox that usps had refused to deliver to and so much more. This is their ideal of move in ready. As items were found they were notified. Shoot I even felt bad because they excessive amount of issues. But I was told they just got the property and they needed to know so they could fix it all. Well some things were addressed for instance they sent someone to look at the stove he attempted to fix it however the main burner didn’t work he said he needed some parts and then he never came back. Same issue with the sink guy, he came and gave a price and that was the last we heard. But let’s also keep in mind this was months down the road. At one point I was told (which I also have corresponding emails to prove) that the office had some drama going on and that was the reason our stuff wasn’t taken care of. I was injured due to the negligence of the property's upkeep. So this is just some of the issues we lived and dealt with. So we moved out and they decided to take it upon themselves to break Alabama law on returning our refund. They never notified us of any charges and never returned the 2k we paid. We were patient and when we started to ask about our refund, we were never told anything about them keeping and we thought we were getting it back. Contacted the attorney generals office and they basically told the AG that the items that were existing prior to our move in were items we damaged. So the AG basi y said we have to seek the court system to try get our money back. It was then brought to light they stated we never returned the garage door opener and keys. However I had pictures of them in the mailbox. They also stated a portable hot tub was left, not sure how when we gave it to a friend of ours. They went and took pictures a day before we were officially moved out. We never missed a payment and the home was left in better condition than we got it in. The owner of prestige was made aware of all of this throughout the entire process and then it was brought directly to his attention and he laughed and said we were liars and said good luck trying to do anything he isn’t touchable.
So with all that at the end of the day just do your research on what company to rent from, because this one is shady and unethical!
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August 2023 by jessica madden
Case is very personable and friendly. If you are looking for a realtor he is definitely the one.
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July 2023 by Kaitlyn Whitehead
They are very personal, and professional; have been a huge blessing. Have always had quick responses regarding maintenance needs. Definitely recommend!!!
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July 2023 by Rachael Dickey
I cannot say better things about prestige properties! We moved to Auburn from out of state and was recommended PP from a friend and they were so helpful with finding us a perfect home in such short notice. 10/10 would recommend!
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July 2023 by Alley Hendon
I could not recommend Prestige Properties enough! They are always so quick to respond to any questions or concerns I have. Fantastic customer service!
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July 2023 by Kaylee Towers
Case and Blake have been very helpful with finding me a place to rent. They have answered any questions I have had with a positive attitude!
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June 2023 by Katelyn Ary
Blake and Case are great! They were so helpful in answering my questions, very professional and friendly.
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May 2023 by Marion Wiedemann
Been renting from them for a year. Maintenance requests were handled in a day, during August kind you when everyone and their mom were moving in.Rental prices are either cheaper or on par with the going rate. They do a great job.Staff has been super friendly and helpful. Would certainly recommend for anyone to apply to rent through them
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January 2023 by Ashley Moore
Great management company. We are currently renting a townhouse from this group and are very impressed. Plan to refer others to them as well!
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December 2022 by Brandi Greenwood
We have rented from Prestige Properties for 4 years. Mrs.Faye & her team are amazing! Highly recommend!
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September 2022 by John Scott Vowell
Excellent service. Prestige Properties are as professional as can be. We’ve been loyal customers for years and will continue to be.Highly recommended.
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September 2022 by Shane and Brian Ledbetter-Dunn
Experienced, professional and always helpful and on top of things. I have really enjoyed working with this company for many years.
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June 2022 by Cherelle Key
Horrible customer service! I inquired about a property , was provided a key to view the property then encouraged to put in an application. My credit was ran and I paid an application fee.I then reached back out on 2 occasions. At first KEVIN told me someone else had applied and If they bring in their deposit it would go to them and I asked well why encourage me to apply and pay a fee and let you run my credit if you already had an active application and his response was “that’s your business!”We are just an application fee at this point not a cust!
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