-
December 2023 by Jason Black
Horrible!Begging for the room to be CleanedCleaning was done once in about 8 days after multiple requests.Stained towelsPrice went up from 72 to 400Room smells like moldMy partners room had a note to open door handle a special way because it keeps falling off.Keys failed consistentlyAnd the best they have cockroaches!!!!
-
November 2023 by James Bonds
place was clean, internet was all over the place and hard to get in or out
-
November 2023 by Brian G
This was by far one of the WORST hotel/motel stays I have ever had.The rooms are in dire need of deep cleaning. Floors and carpet were dirty, nothing had been dusted.I felt filthy after staying one night.Too bad there weren't other options, but I will stay in Atlanta before staying there again.
-
October 2023 by John Jordan RO
I am not usually a review type of person but the less than favorable reviews for this location made me a nervous wreck. I booked this location by accident, as I thought I had booked the Quality Inn by the mall. By the time I realized the mistake it was too late to cancel. Season AU football ticketholder and AUMB mom in town for homecoming/ parents weekend. I would definitely stay here again. I came in fearing a Clarion type of experience and was pleasantly surprised. The lobby was spotless, the young women at the desk was friendly and helpful. My 1st floor room was clean and the beds were comfortable. The mattresses felt and appeared to fairly new. The location is perfect for me as my son lives 1 mile away. When you come in for every home game you spend a small fortune on hotels and I try to stick to one brand so I can use points for the "big" game weekends. I think I might actually prefer this location over the mall because the rooms face interior hallways and as a women traveling alone I felt very safe. I hope this review helps other AU parents.
-
September 2023 by Alicia McClellan
Beds were hard as a rock but it was late at night and we were tired. They are in the middle of doing construction. And poor girl running the desk was left alone to fend on her own her first night so it took a good 20 minutes to get checked in. Continental breakfast was just like any other hotel (waffles, yogurt and so on).Nothing special but could be way worse. Price could be a little cheaper.
-
August 2023 by Michael Huber (Mike)
Very quiet, the room we stayed in was very clean and the service was excellent, The staff was very friendly. I would stay here again.
-
August 2023 by L C.
UPDATE: When we tried to leave through the lobby at 0520, the doors were locked! We couldn't exit the building, which is a MAJOR fire code violation!We only stayed here while dropping our son off at college because it was the only hotel in the area that didn't charge a ridiculous pet fee. (BTW, my cat damages fewer things than most people's children damage.) Sadly, when traveling with certain beloved family members, some hotels try to extort an exorbitant amount from you. This place didn't.The good: the pet fee is completely reasonable, the place is clean, the beds are comfortable, and the housekeeping staff is AMAZING. They're friendly and helpful and I couldn't sing their praises loud enough.The bad: the front desk staff is not friendly, the place was under construction, the wifi is abysmal, and you can hear every sound in the hotel at all times.
-
August 2023 by Barb L.
Quality Inn Auburn, AlabamaWe will never stay at this Quality Inn again, and, because of this experience, we will probably not stay in any Quality Inn again. We would have left after walking into the room, but we couldn't get our money back. * Black mold in shower (see picture)* Sharp edges on broken bathroom tile (see picture)* Toilet moves when someone sits on it. * A man has to hold toilet seat up to pee or it will fall closed. * Toilet flapper is loose, so the toilet runs every few minutes. * Brown water in pool (see picture)* Not clean overall * Windows are so dirty that you can't look out them. * Refrigerator is loose in cabinet & falls out of cabinet when opened unless we're extremely careful (see picture)* Internet almost never works* No clock (minor inconvenience)* Very limited selection on breakfast. Limited selection and the only 'hot' thing was waffles* Headboard behind bed had been knocked down or taken down and was sitting on the floor. * Not enough lighting/rather dark* We were charged 3 times for our stay, so we will have to check with our credit card company to be sure two of them are removed.
-
August 2023 by M M.
The pictures are super misleading!! Staff is not friendly and rooms look nothing like the pictures on the site. I booked a non smoking room, but could smell cigerette smoke seeping into the room from next door. Room had a terrible window view. You can tell the staff rushed through the cleaning of the room because there was an old burrito in the fridge.
-
May 2023 by Scott Taylor
From the dripping faucets, to the tippy toilet, to the old AC units stacked in the lobby, this place screams "tired, old motel". It is cheap, and clean, so at least there is that going for it.
-
April 2023 by Kristine Turner
Do not mistake my rating of 5 stars to mean it is a 5 star hotel. That it is not. BUT the hospitality and overall treatment the staff here has shown me each time I've stayed here deserves the ⭐⭐⭐⭐⭐ I'm giving them. And just an fyi, I live here in Auburn. So staying here is not something I HAVE to do, but rather a choice. And Waffle House being directly beside them, is a win/win.
-
March 2023 by Baileigh Lenker
Staff was very nice, but rooms were horrible! We had changed rooms 3 times before just getting another motel. Our first room had nasty goo dripping down the walls and water damage over bathtub, the second rooms door didn’t lock and the door handle was held in by a little nail, and the third room had black mold over the tub. It also smelt like weed throughout the whole place so by far, the worst experience I’ve ever had!
-
January 2023 by Thomas Belzey
Room 103 must have every water pipe in the place run through it's walls. Pretty clean, great location, pup friendly, noisy room but it might be just the room.
-
December 2022 by Daisy Sanchez
Passing through. Needed a place to stay and this was horrible. Gross the rooms were all dirty beer tops left in room. Bed had genital and regular hair on sheets. The guy took me to 3 other rooms to change rooms. They were even worse without even pulling the sheets back. I just got new sheets. So they obviously don't change them or clean the rooms right. Breakfast was very limited. Cereal no milk, waffles. You gotta ask for batter . Coffee . Place is just gross. Stay away. If there was a 0 star rating this would be it but since there's not I give it a 1.
-
November 2022 by JENNIFER BEASLEY
Was last minute for game weekend so options were slim but overall poor hotel. Room had a horrible smell, dirty q-tips on the floor, fridge was disgusting, mirror in bathroom filthy. Shower had hair all in it upon arrival, only lukewarm water for showers. Breakfast options were dry cereal and a bowl of apples. Insane price gouging courtesy of a home football weekend. Will certainly make more effort to plan ahead for better quality hotel in the future.
