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November 2023 by Taylor
3.5 stars. I bought the most expensive wash for my car to still come out dirty. I spent 2 hours after the actual wash cleaning just the outside with their supplies in order to make myself feel better for spending the money.I parked beside my sister so we could help each other. 1 of the two options for vacuums didn't work. One of the car mat cleaners was not working at all and the dry setting on both machines does not work.Overall it was OK. I would give 3.5 stars if it were an option because the towels were nice and clean, the staff was friendly, the compressed air is awesome and both worked, 1 out of 2 of the vacuums was really strong and 1/2 of one car mat cleaners worked so 3.5 stars is good. I would not charge as much for the car wash overall if the actual car wash part doesn't really do great. Also to add my roof Is the worst. I opened my sunroof cover and could have cried how dirty it still was. Like I said there was still sooooo much dirt on my car even after going through, and my windows had streaks so had to go back over those it was just a lot more than I expected for an automatic wash. I have tried the cheapest option and have gotten similar outcomes so I guess my biggest advice would be to go for the cheapest option because either way you will be there for two plus hours if you want your car perfect afterwards. I'll be back just will go for the cheapest and plan to clear my afternoon. I'm not one to start a job and not finish , so yes my choice to be stuck there so long but I tho8hht splurging for the higher priced wash would've saved me a bit of time.
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October 2023 by Shannon Baker
What is even the use of spraying less water on my windshield than my windshield washer? A self serve bug station? Car was was too expensive for not making my car look any better than it did. I bought the most expensive wash and I still looked like I needed a car wash afterwards. It wasn’t extremely covered with dirt and bugs either. Just a little dirty and a few bugs.
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October 2023 by yetta lady
This is the cheapest Car Wash in Auburn, but sometimes it’s so full you can’t even park to clean out your vehicle. Mainly on the weekends
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September 2023 by James Persons
Great equipment. Everything works great. Good pricing. A lot of vacuums so you never have to wait.
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August 2023 by Alison Smith
I been going here for4yrs . I always pay with card but this day i decided to pay cash for $20 Monthly Cash. As i pulles up to be scanned in Young man was standing & i gave him $20 told him Monthly wash for $20 ..went through. Then next went my tag wouldn't scan say i dont have $20 wash ???
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August 2023 by Avery Jones
I moved to Auburn and bought a brand new 2023 SUV for over $50k. Proceeded to get a membership at Richs, have only gotten it washed there since purchasing it earlier this year. Found scratches on my car and filed a claim. They then found every reason to say they weren’t liable. I park my car in a garage every night and take very good care of it. The scratches on my car can only be made from an automatic car wash, yet they found every reason to say they weren’t liable. Do not like how this situation was handled and claims manager was not helpful, and made sure to place blame on me instead of their equipment. If you have a car you care about I would not recommend taking it here, as if any damage happen they will be sure to not take responsibility.Service: Auto detailing
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August 2023 by Adeyinka Abosede
Definitely peeled the paint off my car and was told it was impossible for the car wash to do that. Canceled it and I'm still friggin being charged and that was 4 months ago........
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July 2023 by Danielle Schall
You've got to be kidding me. Are you guys kidding me? I brought my brand new white truck in that was gray/dirty. After car wash, yep, still just as dirty. Spent an hour+ washing it by hand with the provided spray and rags.. so thanks for the supplies? Also, 10 more dollars for wheels/tires and had to clean them by hand as well. This was the biggest waste of my time and money all week..and I bought my kid double bubble yesterday. I never leave bad reviews but my Lord. Pouring sweat and I need a shower now as badly as my truck needed to actually be washed.
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June 2023 by james jones
Very good wash for my truck. Left a little bit to be desired on the tires though. Overall I was very happy.
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April 2023 by Natalie Nicole
Went to this car wash for the first time. The wait time was decent. At 3:30 on a Thursday they were pretty busy. Paid for a $20 car wash and couldn’t even use the vacuums because people were staying in the stalls for a long time detailing their cars. Might try another time but not impressed with not even being able to vacuum out the car. Plus the attendant guiding people into the wash looked like he was extremely annoyed at people coming up to the wash.
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February 2023 by Jessica Staggs
Had an extremely stressful experience with this car wash today. I have always been nervous around big machinery, and always take care to move the car in neutral so I don’t damage my car or the track. I’m confident the car was in neutral upon entry because I’m OCD about checking it. The man attending the entrance had just guided the car in front of me in, and signaled to me to roll on as well. I drove on assuming that the dude knew the track would stop my car before letting the car in front proceed- it did not. I rolled down my window and asked if it was safe to be that close and he asked if it was moving my car forward and I was like yes it is pulling??? He gave a super non committal answer and the car kept moving so I couldn’t hop off a moving track and back up. I was maybe a foot away from the car in front when suddenly it stopped and mine didn’t. My car is a newer model with automatic braking systems that detect collisions. Car washes always set off the sensors but never trigger anything else, but that doesn’t count when my car is about to rear end something. It SLAMMED the brakes and made my car come off the track, luckily somehow it pulled itself back on. But here is the kicker. Despite the car wash setting off alarms and the dude coming to see what happened, they proceeded TO CONTINUE TO SEND ME THROUGH without checking to make sure I was alright. Somehow the car made it through the wash, still covered in suds. All I was told is that they’d send me through again for free. I don’t know how there wasn’t another collision with how many cars they were sending through right after the other, and I don’t know how my car wasn’t damaged. God knows what would’ve happened if my car didn’t hit the brakes, but I imagine it would’ve kept rolling into the other car. This was traumatic and I will not be returning. Y’all need to seriously reevaluate safety standards.Service: Vacuuming
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February 2023 by Rob C
Great monthly plan. Could let the dryers go a little longer but overall clean, fast and equipment looks great
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December 2022 by Caroline Hively
Usually this place is ok. I only go for the vacuums, but after paying $9 for a car wash the vacuums were non operational. There was no sign when driving up saying that they were shut down. Had there been a sign I would have turned around and saved my money but instead I wasted $9. This needs to be addressed. Very frustrating.
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December 2022 by Scott Slocum
Went through the car wash on East University and it damaged my truck. The car wash left a long mark down the passanger side of the vehicle and scratched the tail light. One of the young men working there took pictures and filed a claim. The claims department never called and after multiple calls to local manager the claims deparment finally did called back and they claimed that thier car wash could not have damaged my vehicle.The car wash did damage the truck because the exterior was actually pretty clean and I would have noticed the mark down the side of the vehicle, I ran it through the wash because it really just needed vacuuming out.I will not be using them again!
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December 2022 by Tamyra Positively Southern
It doesn't clean that well. If your auto isn't very dirty I'm sure it would be fine. Leaves soap under the spoiler of my van.
