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February 2024 by Precious Benkoye
I wanted Psalms 118:6 to be printed on the back of my shirts, preferably NIV or NLT but whoever did the printing forgot the word ”me” at the end of the verse. I also never got any calls or texts to confirm the text, or font, or sizing before the two shirts were printed so overall communication was just very terrible. Not sure if I wasn’t communicated to because of my race but it’s truly upsetting how my two shirts came out :(
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January 2024 by Laurie B
I can't express how much this place not only helped me last min but phenomenal job all the way around.. from the minute I walked in to picking up … everyone was so friendly.. the owner kept me updated with everything. I will definitely come back and refer anyone who needs you guys!! Thank you !!!
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May 2023 by Joy Bedsole
Cutest gift ideas and super helpful customer service!! Did a rush job for me and it was perfect!⭐️⭐️⭐️⭐️⭐️
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May 2023 by Sarah Brewer
Great place to buy gifts for a baby or bridal shower! I’ve had a few things monogrammed here and they are done quickly and turn out beautiful every time.
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December 2021 by Hailey Meadows
I recently took 3 blankets by to have embroidered. By surprise, they were ready the very next day!! I thought with it being the Christmas season, it would take longer. The embroidery looks fantastic!!! Decent pricing for the quality of work done. Highly recommend!!! Thank you Amirah and Amy!!
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September 2021 by Melinda Shaver
emailed them on 11th to see if they could do something for me and NEVER heard from them after texting with a coworker of theirs for DAYS and on the 14th she said she will get back to me and FINALLY said she cant do it.. what poor customer service.
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July 2021 by Maya Steil
Terrible customer service. I love supporting small businesses but not ones that are gonna be snobby and rude..
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March 2021 by Tina Belvin
Absolutely love this place, they do great work and have reasonable prices, I have been doing business with them for years!
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January 2021 by Michelle Pegues
Great selection for last minute gifts. The embroidery and stencil work is excellent served with good customer service.
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October 2020 by Katie Mae
Serendipity is the cutest store! There’s so many different gift options as well as personalization for those gifts.
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September 2020 by Cissy AndBob Edwards
Not very good customer service - have been in this store twice. Nobody spoke to me or asked if they could help me either time. The first time I went to them and asked a question. They acted like they didn’t have time for me, were snobbish and rude. I believe in bad days and second chances so today was my second time. After being in the store for several minutes and even going near the counter to look at things, I just left because again they were too consumed with eating and talking to even address me.
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August 2020 by Tina Peoples
Shout Out to the awesome employees at Serendipity Monogramming service in Auburn. Warm, courteous and professional service from the time we walked thru the doors. Nothing like the feeling of "we appreciate you!" Thanks for making Granny’s Baby “Blair” special!!!
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July 2020 by Daniel S
I have ordered several gifts from here over the past couple of years. Always excellent customer service, and quick turnaround.
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July 2020 by Ambreia Maxwell
Great customer service every time I go here. They are quick and very reliable. Great quality items!
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June 2020 by Caley Smith Guy
Tried to go to store today to buy mask and took a special needs child with me who will not wear a mask due to her special needs. The staff was so rude about us coming in. I work in the medical field and understand the importance of mask but when I politely say that we have a special needs child that will not wear one there is no need to give me a look like I am less of a person and huff at me about a special needs child not wearing a mask! My heart was broken for the mother of this child. Special needs parents already have so many unusual stressful situations to deal with to have to walk in a store and deal with this is unnecessary!