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January 2024 by Cynthia Rice
I made the reservation by phone with the 1-800 U-Haul number and was given this location to pick up a trailer. When I called U-Haul in Opelika the female answered the phone and I informed her that I was on my way to pick up the trailer. This ghetto female then informed me that she did not feel like uploading or putting the trailer onto my truck that it was too cold outside and to come at 2:30 pm. I did inform her no I was not going to come at 2:30 and that I was on my way now. I informed her that we had to move items today and my husband can connect the trailer. Then Ghetto female then asked me the size of the trailer. I informed her that the trailer was a 6 by 12. She then informed us to come on. When we get there ghetto female continue to inform us how it was cold outside and that they would not supposed to connect a trailer. I did inform the ghetto female that I was heading to Utah in Opelika Alabama does not compare when it comes to the weather in Ogden Utah. Normally if you don't want to work then don't expect to get paid. Ghetto female stepped away from around the counter had on a hat that was not covering her entire head a jacket that was not closed and some damn house shoes. Go back to what she said I do not feel like it because it's cold outside put some damn clothes on ghetto. I would not recommend this place to no one. To add. The area is already tight for parking. Ghetto and the guy with her was trying to help a customer park. Ghetto female caused the customer to hit a pole three times. The guy who was terrible too and was an employer finally got in the vehicle and parked the car with no problem. Question, why wasn't that done in the FIRST PLACE. OMG. Now time has passed where two vehicles were blocked for over 15 minutes to include myself. Whoever those two people need to be fired right alongside them two. I don't remember the female name but she had lashes on with tips on her nails with fake diamond designs and weave or a long wig on. The guy was a big guy that seems to go along with whatever the female was spurring out of her mouth.
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September 2023 by thomas kordsmeier
Im 19 Just moved to the auburn area and i went to go drop off my uhaul and trailer and uhaul told me this location was the only one in town i can drop trailers off at, once i get there me and my girlfriend are met by a guy behind the desk and when we tell him were here to drop off a truck and trailer because we were told its the only one to do both at and he snaps at me saying “that is absolutely incorrect who told u that” and just kept telling me im wrong mind you i just wanna drop it off and leave and he continues to talk down to us and telling us how theres other places we can go to. I just ended up leaving but i wanted it to be known that an employee should never talk down to a customer just because the customer is younger
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August 2023 by Clayton S.
They have perfected the art of lying, making a fool of themselves and their business and wasting people's time. If my choices were to carry every belonging I own to the other side of the country with my own two hands or with a U-Haul, you'd best believe I'd walk
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August 2023 by Kim Durbin
Initially worked with Gabriel to determine the best hitch for our needs. Scheduled an appointment and parts were ordered to use in the installation. Gabriel did a good job, was very knowledgeable, professional, and customer service oriented. To complete the installation, Noah stepped up and did a most outstanding job to insure the installation was done right. Thank you both! ?
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July 2023 by Cody Cotter
Well let’s start with the weird fuel level, 3/4ths tank is an easy way to manipulate people into spending an extra 15-20$ because you can’t just fill it up you would lose money so you try to line it up perfect and oh dear, I was off by 2 gallons when It was maybe a mm off the exact 3/4th tank, charged 10$ for 2 gallons in a town where it’s $2.75 a gallonSecondly I was threatened to be charged another day because I was stuck on the highway at 5pm rush hour and when I tried to call and explain they said “if you don’t bring it in soon I’ll have to charge you no matter what” while I’m in traffic late by 20 minutes. 20 minutes extra in a moving job is considered immaculate timingLastly and my favorite, the rental charge is $20 a day… plus a 39$ rental fee! So it isn’t and I was given false information. You see I don’t know where $20 a day is a thing because I was charged 59$ plus 59¢ a mileThis place is a rip off, penny nickel and dime you and threaten you all on your most stressful day.I will be contacting corporate for a better explanation
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July 2023 by Nanette B.
$19.95 rental is a SCAMWe rented a van for a local move with a $19.95 special. When we arrived the receipt showed 50 miles charged to my card and I had not yet been given the keys. I was told that was just a hold on my card and actual mileage would be used at drop off. Since it was a local move we returned the van in 3 hours but were charged 59 miles. We drove 11 miles. They did not check actual odometer. When I called to get this fixed I was asked if I took a photo of the odometer, which I didn't think was necessary to anticipate being cheated. They continue to deny the claim. I offered to give gas receipt where we topped off the tank. It only took 3 gallons!
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July 2023 by Nanette Baecher
We were found a local move and rented a van with a $19.95 special. When we arrived the receipt showed 50 miles charged to my card and I had not yet been given the keys. I was told that was just a hold on my card and actual mileage would be used at drop off.Since it was a local move we returned the van in 3 hours but were charged 59 miles. We certainly may have driven it 9 miles but not 59. They did not check actual odometer.When I called to get this fixed I was asked if I took a photo of the odometer, which I didn’t think was necessary for a long standing company like this. Now they want 3 days to “investigate” my claim. I offered to give gas receipt where we topped off the tank. It only took 3 gallons!
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July 2023 by Wes H.
Made a reservation for a 15 ft truck for July 9th, 9:30am two months before move date. Reservation confirmed and thought I was all set. Get a text the night before (on July 8th) that I have been booked to a different location and pick is now scheduled for 4:30pm! Tied to call the location, no answer. Call the new location, and was told to call the 800 number. Called the 800 number, and the rep has no idea, no apology, just told me it was first come first serve and that they were working on reservations made back in January. Then why would you advertise the truck being available??? !!! Ask the rep to look in surrounding areas, said nothing is available. So, I ended up renting a truck in Atlanta (where I live) and drove it down and back. Extra mileage, gas, etc. but had no choice. This place is sorry! Just be aware that you truck reservations are not guaranteed, and they certainly are no help to resolve the situation.
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July 2023 by Hyunjoo Kim
I was charged an extra fee that I couldn't understand.I filled up the gas and returned it, and used it for 2 hours and 30 minutes, but they charged me an extra $20 for not checking in. I am filing a dispute on this issue and requesting an immediate refund.
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June 2023 by Sarah
Canceled our appointment 2 days before we pickup the truck, even though we made the appointment over a month ago. The solution is to drive to Georgia to pick up a different truck. Horrible customer service.
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June 2023 by Mike Swinson
Great service. Very professional. They had a couple of minor hiccups on their end but recovered very nicely. No complaints from me.
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June 2023 by Jonathan Hatcher
Should take propane off the sign, today was the third time I've tried to have mine refilled and no one certified there to fill it.
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May 2023 by Mike Bauer
This place is the worst. Not sure how they stay in business. Visited the place to get propane. Nobody in the place. I could have robbed the blind. The last 4 times I was here to get propane there has been an excuse for why they can serve me. Somebody needs to be relived of there job. Starting with management. Definitely not using for moving. Dude finally showed up. Asked for propane. Said he couldn’t help me. Whole place needs to be burned to the ground.
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April 2023 by Ed Bell
Amanda, Robert and the other Team Members are customer service focused.Highly Recommend
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March 2023 by Nicholas Morbidelli
I've had great experiences renting trailers from this location. The staff are always helpful and im on my way within minutes.
