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February 2024 by Sharon Kennedy
They was excellent
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February 2024 by Sharon Kennedy
They was excellent
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February 2024 by Melika Cole
We came in to port a line from Spectrum and upgrade our phone. The ENTIRE store staff was patient and friendly and professional. It was a great experience and we will definitely be making this our store of choice going forward! This crew definitely deserves some kudos.
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February 2024 by Melika Cole
We came in to port a line from Spectrum and upgrade our phone. The ENTIRE store staff was patient and friendly and professional. It was a great experience and we will definitely be making this our store of choice going forward! This crew definitely deserves some kudos.
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January 2024 by Linda Mealing Nelson
The experience was wonderful and I was able to get a new phone and new Apple Watch
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January 2024 by Linda Mealing Nelson
The experience was wonderful and I was able to get a new phone and new Apple Watch
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January 2024 by Amanda Hyatt
Amazing customer service!! They greeted me as soon as I walked in the door! Tristian Campbell the retail consultant for the AT&T store at 4949 promenade Parkway, Bessemer, AL was very nice helpful. Listen to all my questions answered all my questions. Listen to me rant about another company that apparently doesn’t like to keep their customers because I will be transferring all of my devices to AT&T !! He was great!! Customer service at 100%!!! He put everything in the computer to show me how much I would be paying with AT&T versus what I pay now… all the things. His personality and professionalism is definitely something that would be served well in management!! Just saying!! I worked in customer service for over 10 years I. Restaurants and now in the field !! There are few that are memorable—- he is and that whole store is!! A few of the men that worked there came over to either talk or confirm different things and they were all very approachable, willing to help, knew there devices and all things AT&T! You want a good phone service with great sales ppl go here UOU WANT BE DISAPPOINTED!! I purchased the wifi hotspot —- and will be going back to see Tristian to transfer four phones, a tablet, and Apple Watch!!!!
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January 2024 by Amanda Hyatt
Amazing customer service!! They greeted me as soon as I walked in the door! Tristian Campbell the retail consultant for the AT&T store at 4949 promenade Parkway, Bessemer, AL was very nice helpful. Listen to all my questions answered all my questions. Listen to me rant about another company that apparently doesn’t like to keep their customers because I will be transferring all of my devices to AT&T !! He was great!! Customer service at 100%!!! He put everything in the computer to show me how much I would be paying with AT&T versus what I pay now… all the things. His personality and professionalism is definitely something that would be served well in management!! Just saying!! I worked in customer service for over 10 years I. Restaurants and now in the field !! There are few that are memorable—- he is and that whole store is!! A few of the men that worked there came over to either talk or confirm different things and they were all very approachable, willing to help, knew there devices and all things AT&T! You want a good phone service with great sales ppl go here UOU WANT BE DISAPPOINTED!! I purchased the wifi hotspot —- and will be going back to see Tristian to transfer four phones, a tablet, and Apple Watch!!!!
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January 2024 by Jamyhaa’ Chanaii
Always pleased when I visit this store
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November 2023 by Jimmy King
AT&t is one of the nicest places in McCalla you can ever spend your money and some of the nicest wonderful people they should all get a raise because they're all nice people no matter what kind of problem you have they always great ????
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September 2023 by Caleb Hopkins
the service at the store is the worst i’ve ever experienced. i wanted an iphone 15, clicked the iphone 15 and was ordered an iphone 15 pro. the lady who helped me clearly just wanted my money. i also got a case and charger for my phone. the lady grabbed the wrong charger and the wrong case. i had to go to a different location in order to get my phone sorted out in a timely manner and i’ve been waiting here for an hour and a half just to switch out my case and charger now. they’ve helped two people that came in after me so far. this location is awful. go somewhere else
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September 2023 by Gaige Findley
Stopped by the AT&T store in McCalla one night to add my wife to my phone plan. We were the only customers in the store at the time and talked with both the manager and a sales rep at this location. We were looking at the IPhone or the Samsung S23 Ultra. We were told the Samsung had a better trade in deal that we could get an $800 trade in credit on the S23 Ultra while trading in any phone, any condition. She currently had a Galaxy S9 and the back of the phone is cracked. The sales rep told us with the Manager sitting right beside us that it didn't matter, it was any phone in any condition and they didn't care about the crack, We would still get the $800 trade in credit. We agreed to get the Samsung because of that. They didn't have the S23 Ultra in stock and said they would ship it. After we got the new phone and got everything transferred over, we went back to the store to trade in the phone and was told we could not trade in that phone and that the sales rep did not know what the promotion was and was wrong. We talked to the Manager and after multiple trips going to the back, he blew it off saying he talks to so many people a day and couldn't even remember what happened yesterday. What?? He said that he could not do anything to help us because they had the promotion wrong and told us wrong. How is that our fault? You make a mistake and tell us something incorrectly and then say you can't do anything about it? After that, he says he has no power at the store to help us, we have to call an 866 phone number for customer relations. After being on the phone for 3 hours and talking to 7 different people who tell us they don't know why the store gave us their number and don't know why we were transfered to them that it's the store responsibility to fix the problem, we have still not gotten anywhere. Don't trust what these people tell you here, they "can't even remember what happened yesterday" and don't know what their own promotions are and will tell you inaccurate info and then blow you off and tell you it's not their problem that they lied to you.
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September 2023 by Milton Miller
I was very hesitant about keeping this At&t service until I meet Ms. Jackie. She helped me and my wife with my purchases. And got us into the correct devices. She is a real gem in this store. Give her a raise.
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September 2023 by Kelly Jones
The sales associate was very knowledgeable and helped us set up our plan very quickly. I would highly recommend this location for all your cellular needs. Thank you!
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September 2023 by Tonia Miller
Jackie was awesome, She was nice and patient enough to fix an error from another store. She is the best!!!
