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October 2023 by Judi Wilson
Very professional agency! Met our needs perfectly! Highly recommend!
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October 2023 by Alyson Usher
Great experience! If you want an agent who cares about your family you need to call these guys!
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October 2023 by katrice McGrew
I worked with one of the most informed agents I have ever come across. She was attentive to my needs and really listened to all my questions and concerns. She built a policy the fit my budget and that protected me fully. I would recommend to call LaQuesha Harris if you need an agent who knows what she is doing.
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October 2023 by Brandon Patterson
Great experience with both auto and renters. Agent is very knowledgeable and is always available for any question. I definitely recommend for anyone looking for coverage!
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October 2023 by DrewGotU
I have been with the agency for almost 10 years. Always friendly and knowledgeable. I found out how insurance works and I have policies that actually protect me. Thanks
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October 2023 by Joe Schifano
Great agents who will work with you to find the best coverage for your needs. I have had nothing but good experiences with them.
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October 2023 by Marerell Moore
Good friendly staff. Laqueshia Williams has helped with helpful information regarding my insurance needs.
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October 2023 by Ryan Yeager
I have had a very good experience. A very professional approach to selling and servicing insurance.
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October 2023 by clay simpson
I’ve been with Allstate and Byron 4 years now and they’ve been great. Solid team over there.
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September 2023 by Carla Gamble
These people are con artists. DO NOT GO HERE TO GET ANY TYPE OF POLICY!!! Very unprofessional or just ignorant. Can’t answer simple questions or just refuse to. I have never left a review for anything but this place is literally criminal so I felt the need to warn others.
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July 2023 by Phil Albro
They are responsive, available, and helpful. Have added a new truck and an RV trailer in the past couple of weeks, had no difficulties, and fair prices.
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May 2023 by Martin Nease
i called my agent at the pete russell agency to discuss coverage for a new utv we had purchased. during the same conversation i questioned her about a policy for our new boat dock. i was informed that allstate could cover the utv but they would not cover the dock. but she said they had a relationship with another company that was American Modern Insurance and that they insured docks. i purchased two policies that day, one for the utv and one for the dock. a few months later around march 27, 2023 we incurred some damage to our dock and filed a claim to get it repaired. an adjuster from american modern was dispatched to our location. when he arrived the first thing i was told was that we did not have a policy for a dock but one for a dwelling, and he also said that the dock would be considered an out building and would only have 5000.00$ of coverage. i had insured the dock for 55,000.00$ to cover the cost of materials and labor. if you read all the verbiage about what the coverage in the policy all of it was addressing things that concerned a dwelling. so the adjuster said that the basic dwelling coverage did not cover the damage and the claim was denied. i called the pete russell agency that afternoon and they were as confused as i was about why i had a dwelling policy instead of one for the dock. i was told that they would check on what was going on and get back to me and some of the confusion was from the fact that pete russell was merging his business with mr. byron eaton's business which included american modern and that they would be in touch with me asap. i did not here anything for two or three days s ando i called the pete russell agency again and was told they still did not know what was going on. i was then informed that i had coverage for the dock through my homeowners policy with allstate and did i want to pursue the claim with american modern or file a claim with allstate, i chose to file a claim with allstate. but i don't understand why i was sold a policy through someone else when i already had coverage through my homeowners policy. so i was sold a policy that covered a dwelling instead of what i needed coverage for and denied that coverage when i filed a claim. i don't understand and would like some answers!
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February 2023 by Jasmine Caldwell
I have had a policy with Bryson under Josh Hand since October 2021. During the life time of this policy I have gotten one return voicemail and no return emails. My experience has been AWFUL.
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February 2023 by Jasmine C.
My experience has been AWFUL! I had a home policy that was canceled and instead of returning my calls and e-mails the representative sent my bill to debt collectors! The bill should have been retroacted and cancelled but instead of having a conversation with me they ignored me.
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August 2022 by Tommy Gloor
The Byron Eaton Allstate Agency is a great group to do business with. They are prompt and responsive. They are a brick and mortar operation and not some internet operation where you never speak to the same person twice. Great operation.
