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February 2024 by Casey Benefield
I chose this location, on a positive recommendation from Gerber Collision, giving Enterprise one more chance, after a tag decal was illegally swapped by an Enterprise Alabaster employee, from a DODGE RAM to a TOYOTA RAV4.... I was already nervous. I had a police interaction because of Enterprise previously not handling vehicle registrations properly, which put me in danger.Weeks before I was there to pick up the rental, I made it clear that it needed to stay within the coverage limits, and that person agreed to it over the phone, and said it would be.On pickup day, the person waited until we dropped my car, to tell me it would be an extra charge.So while in the store, Trey the manager had a rather nasty attitude, not willing to listen to my concerns, with a clear goal to shut me down and brick wall me. So, I contacted someone I knew from Risk Management on email, and Trey proceeded to act like he was going to punish me by making me wait or sending me back to be stranded, in retaliation...I was finally in the car, and I thought everything was over.... WRONG.Trey calls today and wants the car back, because they want to sell the car. Not even joking. However, today is Sunday, they are closed, and I work Monday-Friday, and have no hope of even getting there by closing time on Monday.Of course, the same old Trey, nasty attitude, I decide to say you know what, I can do it on Saturday, you can interrupt my family gathering! Then I realized, my car should be done by 2/22 at the collision center just up the road, so....I honestly fail to see the point, in treating customers like dirt, harassing them in the middle of a rental period. This was Enterprise's last chance.
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February 2024 by Chibi Ann
We had a stressful car stranding experience and rented a car from the enterprise in Alabaster. The car was having mechanical issues so we took it back but they did not have a car they could put us in so they had us drive to Bessemer for a replacement. Bessemer staff stayed open later for us and was able to get us in and out in a flash. Staff was incredibly kind and made this a whole lot less stressful. The car they put us in drove flawlessly and was amazing. Thank you again for going out of your way to help us!!
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January 2024 by Cathy House-Jones
Quality customer service and great vehicle management
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January 2024 by John
Had a power steering pump fail on my truck on a trip to Birmingham, AL and had to rent a car to travel back home while awaiting repairs. Picked up an Audi from their Bessemer, AL location for $67/day. Called to rent a car to go back to retrieve my truck and I was quoted $209/day. I understand logistics, but I'm not paying almost $1/mile to rent a car!!
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January 2024 by pam bradford
I had decided after several misadventures to NEVER use the Bessemer AL location again. Circumstances caused me no other choice and I am so glad I had to return. The person that checked me in was great. I explained to him that I would NOT wait half the day away waiting as I had in the past. I WAS OUT OF THERE IN LESS THAN 15 MINUTES. The person that took the car back in was just as good!! I loved my experience and will use it to compare any more visits there. Way to go guys!!
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January 2024 by ricardo spindola
Good service
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January 2024 by december crooms
Excellent Customer Service. Will rent from this location again.
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January 2024 by Ronald Mcknight
I love this location and the incredible staff. Sam, Justin, Corderryn and Aamaya are the greatest. I'm a regular customer and a Platinum member and they take great care of me.
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January 2024 by Samantha Guy
The nicest rental car experience I’ve ever had. All three guys behind the front desk were polite and so helpful.
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December 2023 by Katrina Keytack
It was wonderful the young lady I dealt with was top rated she made me feel like family.
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December 2023 by thracken13
Just rented from them, and by extension from enterprise, and i will say this. As someone who has exclusively rented through Avis, these guys have converted me to Enterprise. Best rental service I have ever had.
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November 2023 by Nancy Brown
I had an amazing experience with Enterprise in Bessemer with Assistant Branch Manager Justin James!!! I arrived at the Birmingham Airport from a 4 hour flight on a Friday. I was confident that I had a vehicle to rent as I had a reservation with Enterprise at the airport location. Well, thanks to Willie Nelson being in the area for a concert along with it being an Alabama Football Game weekend, I had no rental when I arrived due to no inventory. Needless to say I was tired, carrying two suitcases around, perplexed and frustrated and had to get to Huntsville, AL on business. I called Enterprise customer service and secured a vehicle at the 1230 Inverness Cors location in Hoover. I ordered an Uber and waited quite some time for it. My Uber driver transports me to that location just to be told that there was no inventory there either. My Uber driver was gone, I paid $27 for the ride and I'm now a little upset and confused and pretty much done with Enterprise. I called Enterprise customer service AGAIN and they reserved me a vehicle at the 5031 Ford Parkway, Hoover location. I requested that they put me on hold and physically call and speak with someone at that location and verify that they actual had a vehicle and they did. I called ANOTHER Uber to transport me from Hoover to Bessemer, waited 15 MORE minutes to be picked up and paid an additional $34 for the ride share for a whopping $61 of expenses that should not have been incurred. Not to mention, I'm still lugging 2 suitcases and a hand held bag around. WELP, I arrived at the Bessemer location as a disgruntled customer ready to give the rep a hard time. Justin James met me at the door!!! He immediately grabbed the suitcase in my hand and offered for me to have a seat. He asked if I had any other bags and took the initiative to go out and retrieve my two other bags from the Uber. He could tell I was a little off my A game to say the least. His super positive, high and welcoming energy caused me to smile when I wanted to go off. Lol. I explained my experience to Justin. He was attentive, accommodating and apologetic on behalf of Enterprise and made a bad situation better. The area/regional manager (something like that) was visiting that location. Justin took my experience and shared it with that person. All in all, Enterprise applied a discount to compensate for Uber expenses and an overall less than pleasant experience. Justin even made sure that I was not charged to return the vehicle to Airport which was more convenient for me. The discount was appreciated and I felt vindicated. However, it was JUSTIN JAMES that will cause me to continue to patronize Enterprise for my business travel. That young man is a KEEPER and I'm sure he will go far in business!!!
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November 2023 by Alesha Harris
My experience was great from start to finish. Customer service was great the people were very knowledgeable and nice. I will do another rental in the future
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October 2023 by Ken Snider
Enterprise came through for me, again. The online reservation was quick and easy. The gentlemen at the pickup counter were friendly and courteous. I had a quick checkout and check-in process.
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September 2023 by Patrick Haden
My experience with this location was nothing but insult on top of injury. The manager does not seem to be competent, and one of his employees should be fired for mistreatment of customers.My insurance company is providing me with a rental car after a bad wreck while they pursue the other driver's insurance company for fault. My insurance emailed me a link to use Enterprise's Priority Pass, which allowed me to reserve a mid-size sedan and pick up time for the next morning at 10 am.Unfortunately, due to Google's review character limit, I can't provide most details of my horrible experience. The extremely brief version is this: 1) The manager did not understand how Priority Pass is supposed to work. 2) I was charged extra for an upgraded class of vehicle because the location did not have the class I reserved. 3) The A/C did not work in the first car they gave me. 4) An employee accused me of lying because the Enterprise confirmation email did not show the reduced price of the class of car I reserved.I did not get a car until I spent the afternoon communicating with the area supervisor. He eventually did get this location to provide me with a complimentary upgrade (which he said is standard practice when a reserved class is not available).However, I did not leave the Enterprise lot until after 4 pm. So the location wasted more than six hours of my day, after I had planned a full itinerary for the day (getting my injuries checked out and documented, going to the tow yard to clean out my car before insurance took it away, and picking up the police report so I had proof that the other driver was at fault).Enterprise needs to demote this location's manager until he can be re-trained. He clearly doesn't understand how Priority Pass works, he doesn't know that the company provides complimentary upgrades when a reserved class size is not available, and he clearly didn't properly train his subordinate on how to treat customers (both myself and a woman they left stranded who was not informed she needed a credit card in her name).And the employee who accused me of lying should be fired.------------------------REPLYING TO THE COMPANY'S RESPONSE: No, I am not wasting more time emailing back and forth with you. You know the location, which means you know how to contact the area supervisor. Do your job and contact him. Then if you are truly interested in corrective action, get him to do his job.
