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August 2025 by J Mc
Disgraceful. Never use Fed Ex again. Dont pay to have them break your things when you can just break them yourself for free.
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July 2025 by MaryKate Eddy
Something corrupt is going on at this facility. I live in Birmingham, and had two pretty pricey packages (baby items- one a dresser and one a stroller) go through this Bessemer facility. The day it said the two packages were out for delivery, I saw the FedEx driver pull up into our driveway, go to back of truck, get back in driver seat and drive off. Days later, it said that one item was back en route to the sender/where it originally came from and I was not notified of any damage to the parcel or notified of it going back to the sender at all. The other item was in the Bessemer facility for 7 days. We still have not received it.
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November 2024 by Pamela Ragland
Always been good until recently,one package was delayed then so called delivered to a house( which wasn't mine) and there is no house on my road that resembles the picture of where they left my package.NOW I'm currently waiting on a package that's been out for delivery since yesterday.i will be calling cooperate if this package doesn't arrive
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October 2024 by David Morris
Nice big yard good people
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February 2024 by Eric Malone
I love this place
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December 2023 by rene stucki
I waited days for a package. It was finally delivered to the wrong address despite my detailed directions and they were supposed to call me. Now someone else has the product I paid for. FedEx employees don't want to work. I do,hire me.
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October 2023 by Steve Grover
Please tell your drivers to slow down on the road before your warehouse! They are driving way too fast.
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August 2023 by Doug Smith
My package arrived at this facility last Thursday. Driver drives up to my home o Friday and goes into the back of his truck while I am in front yard. Comes out of truck and tells me “I guess your package wouldn’t fit, so it will be on overflow truck later today or tomorrow (Saturday) nothing Saturday. Today says once again “on truck for delivery “ as it has Thursday,Friday, Saturday. Just changed from Delivery by the end of today to “new date pending” This facility is 6 miles from my home. Fed Ex is absolute garbage.
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March 2023 by kelsey louise
I NEVER get my packages on time or AT ALLL!!! Then I have to PAY EXTRA $$$ because your delivery driver couldn't do his job in the first place! I will be report this location to BBB.
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December 2022 by Paul Becker
Never called prior to delivery attempt forcing me to pick up. Called for directions and said I was on the way, arrived at the gate at 9am and was informed they don't do pickups until 10...I was NOT told this on the phone just an hour earlier so a manager had to be called on site to ok it. Staff on site were great but the manager on the phone previously and lakisha blocker have the worst customer service skills imaginable! This is the third issue in 2 months. Recommend shipping through another carrier if at all possible.
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December 2022 by Allan Dunson
I did some repair work there and the employees were nice and very accommodating. While I was there working, I did have a delivery to pick up and of course the service was. This location does a great job at representing the company and the brand.
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August 2022 by Johnny Castillo
My package has been in this facility for 2 months I call nonstop and customer service is rude and keeps hanging up on me. This is the worst company to ship anything to and they keep losing all of my packages.
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August 2022 by David
I just finished talking to someone at this location (or maybe it was a call center?!)....I don't need to add anything here right now because I'm too angry, upset, and frustrated. Just read all the other 1-star reviews, it's all true!!! The ONLY 5-star reviews are from employees of FedEx. I will add that I will NOT do business with anyone anymore that uses FedEx for shipping until FedEx gets their s**t together!!
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August 2022 by Terry Hestla
This place is absolute dumpster fire!! Multiple packages delayed or at the facility ordered almost 20 days ago!!! This place needs to be shut down!!!!
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August 2022 by Kurt Bongers
6 days later after my package was at the warehouse and it's still not delivered
