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December 2023 by Shelby Diffley
Went to pick up my engagement ring today. I figured it would be a quick stop, go in and get it, but that wasn't the case. I understand someone was in front of me, but she wanted something fixed and it's usually a process with paper work and stuff. The lady that was helping her could have stopped and gave me my ring that literally took 5 seconds to give to me and I could have went on about my day and she could have went back to the other customer. They don't seem to have good customer service. Pretty sure they have no training ether.
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June 2023 by Melanie Ann Dick
Customer service and satisfaction is out the door here. If their system is down go find another store as you will not be buying here.Makes you wonder what they did before computers.Good opportunity for improvements
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January 2023 by Stevey Smith
Dadriana I'm a 51 year old grandfather I call my wife My Sweet Lady of Peace this was her father's necklace that she repair out of Honor she has so much integrity she has to be an asset to this place God bless her in every way and the Trinity of angels that surround her this woman is awesome and I will pray for her because she belongs to God thank you for your service God bless you peace ??️
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August 2022 by Brian S
Needed a watch link takn out.. phone service and on site service was top notch.. immediately helped and takn care of as soon as i walked in.. she made sure it was a perfect fit.. thank you
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June 2022 by Brian Sponder
Needed a watch link takn out.. phone service and on site service was top notch.. immediately helped and takn care of as soon as i walked in.. she made sure it was a perfect fit.. thank you
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January 2022 by katina carter
I wish I was here to post a positive review but I’m not. I have had my ring rhodium plated a few times at Kay’s. Each time it cost me around $50. I recently needed it refreshed and sent my husband to drop it off. He came back with a receipt where they charged him $200. How does a service go from 50 to 200???? So I called up there and asked them how much they charged for rhodium plating (not knowing who I was or that they had my ring). They lady said around $50. I said ok that’s what I thought… so can you tell me why My husband was charged $200? She kinda tripped over her words saying I would need to come in. So I went up there after hanging up. I walked in and the manager was standing there and I told her I had my ring rhodium plated there a few times over the years and always paid around 50 and she shook her head as if she was in agreement and I told her my husband was charged 200. Then she proceeds to say… “oh well that’s the price now”. I replied so do you want to tell me why I spoke to someone 30 minutes ago and they quoted me $50. She looked frustrated and said fine I will honor it but I need your husbands card. I didn’t have it so I went back the next day. The lovely (sarcasm) manager was not there so the lady working had to call her to ask what to do. The manager tells her to just knock off $100! That’s not HONORING the price!!!! The lady was very kind and apologized to me and made it right. Fast forward to 3 weeks later. Still had not been called to let me know my ring was ready so I went in and of course it was there. As the manager handed it to me instead of being kind and thanking me for my business she said “for now on the new price is what it is”. I shook my head ok and left knowing they would NEVER see me or have my business ever again. It’s not the price that bothered me. It was the lies and way I was treated.This place needs new staff and learn to get their stories/ prices straight for future customers.
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January 2022 by Mr Cox
Good customer service, even though we were looking for the outlet , we had to go to Leeds for that, but she recommended David over there nice lady
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January 2022 by Bill Green
Nice folks!
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December 2021 by Katina Mims Carter
I have had my ring rhodium plated a few times at Kay’s. Each time it cost me around $50. I recently needed it refreshed and sent my husband to drop it off. He came back with a receipt where they charged him $200. How does a service go from 50 to 200???? So I called up there and asked them how much they charged for rhodium plating (not knowing who I was or that they had my ring). They lady said around $50. I said ok that’s what I thought… so can you tell me why My husband was charged $200? She kinda tripped over her words saying I would need to come in. So I went up there after hanging up. I walked in and the manager was standing there and I told her I had my ring rhodium plated there a few times over the years and always paid around 50 and she shook her head as if she was in agreement and I told her my husband was charged 200. Then she proceeds to say… “oh well that’s the price now”. I replied so do you want to tell me why I spoke to someone 30 minutes ago and they quoted me $50. She looked frustrated and said fine I will honor it but I need your husbands card. I didn’t have it so I went back the next day. The lovely (sarcasm) manager was not there so the lady working had to call her to ask what to do. The manager tells her to just knock off $100! That’s not HONORING the price!!!! The lady was very kind and apologized to me and made it right. Fast forward to 3 weeks later. Still had not been called to let me know my ring was ready so I went in and of course it was there. As the manager handed it to me instead of being kind and thanking me for my business she said “for now on the new price is what it is”. I shook my head ok and left knowing they would NEVER see me or have my business ever again. It’s not the price that bothered me. It was the lies and way I was treated.
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December 2021 by A. Loving
My husband and I came in looking at a possible Anniversary gift and Jill was amazing!!!! I was able to tell her a little about my style and she just connected with me and showed me pieces she knew would fit my personality. Jill was professional,kind and understanding. This was very refreshing for me I was a little on edge because of the ongoing issues I had at the Kay's in the Galleria Mall. Jill brought back the faith I was loosing in Kay's.
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December 2021 by Ralph Green
New battery in my watch, donated to St. Judes Hospital. The associate was very professional and courteous.
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August 2021 by Patty Norris
Cierra made our experience at Kays a wonderful one. She was very helpful, very nice and not pushy like most sales people seems to be. We had a very different experience at Zales. Thank you Cierra!!
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June 2021 by Wendy Hambrick
I can only say I have been here 1 time and never again my mother left me her wedding bands when she passed years ago I went to this location to see about having it repaired I asked the lady behind the counter if they repaired rings she stated " if it's real gold" well yes mam I lost one of the little diamonds in the band she proceeded to get some tool that would verify if it's real well it was reading all over the place so she checked hers it was reading all over the place well I can't verify if it's real so no we won't work on it ok so while I'm dealing with her another lady was in there trying to upgrade her engagement ring with some other lady there and the lady asked her well what location was it bought at she said I do not know I was not with him well we have to know which store or we can't help you between those two ladies yesterday with their tones and attitudes I will never step foot in there again got home called customer service quiet frankly there attitude was almost as bad
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June 2021 by Don Thomas
Very good it was great Very helpful and fast
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May 2021 by Haze Lenaye
jillian is the best !!!! and she does an amazing job with children and piercing their ears !!!!! we love her !!!
