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February 2024 by Alex S.
Rude, rude, rude. I've been all over the country to different tire shops and this one is the worst one yet. If you don't want to be spoken to like you're a child, do not go to this location. Now I'll have to use my morning to get the same thing done at another tire shop up the street. DO NOT WASTE YOUR TIME HERE.
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January 2024 by Tori Richmond
The service I received at this location was outstanding! The turnaround time for detecting the issues with my car and getting me back on the road was quick, while remaining efficient. Rakeem displayed remarkable customer service skills and did a wonderful job explaining what was wrong with my vehicle. I will definitely be returning to this location in the future.
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January 2024 by Steven van gieson
It means something when the management works with you to resolve your mechanical issues with quality and affordability
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January 2024 by Brian Davis
Staff is always friendly and complete the service that is requested.
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January 2024 by Kennelia
My dad brought me here to get my brakes fixed. They closed for the day without updating us on the status of their progress. I don't live with my dad and had NO way home. That was a very stupid and unethical move on their part. How the hell am I supposed to drive home?
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January 2024 by Merinda Mccalpine
Friendly, professional, courteous
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January 2024 by DONALD WILLIAMS
Thanks for the thorough a professional service on my auto.
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January 2024 by Jennifer Westbrook
Mr. Parker is amazing!!
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January 2024 by Corey Taylor
Awesome customer service!!!
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December 2023 by Janae Smith
Got here at opening had to wait a hour and a half For them to tell me they couldn't do what I needed them do Hopefully nothing happens to my front tires.
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December 2023 by Cathy Cutts
I am not completely satisfied with the service because the problem has not been resolved.
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December 2023 by Curtis Johnson
Excellent Service Experience ?
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November 2023 by Amy Walden
Rakeem is the best! Great customer service!! Very helpful!! 10/10 recommend
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November 2023 by Will G
I specifically had tire rotation and alignment check on my appointment. Neither of those were done.Update: I have to give them credit. They contacted me shortly after posting this review. They made things right.
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October 2023 by Ken Snider
Pep Boys on Academy Drive in Bessemer continues to rate a 100 and 5 Stars with me. This is my preferred site to have a vehicle worked on. I refer friends there as well.My Pep Boys (Synchrony) account allows me to have work done as needed.
