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March 2025 by Raymond Smith
Rosie was tremendously helpful. Had a flat and she was gracious enough to take us as they were closing. She was truly a BLESSING!!!!
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February 2025 by Mary Parrish
My visit as always to Firesstone is great and the people are friendly and professional. I would like to give a shout out to Rose and Will for being helpful.
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February 2025 by Greg Foster
Ms. Rosie was a pleasure to work with. She took excellent care of us.
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February 2025 by Pat Hoff
This place sucks. If you don’t get tired or brakes here they are ripping you off, even if you get that they are ripping you off. They don’t even perform real brake flushes so if you bought one of those you got taken advantage of. The service advisors here don’t really know anything about cars and the tech Brian really doesn’t know about cars. Hopefully he hasn’t touched any of yours.
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February 2025 by Real Deal
ZERO STARS - One of the worse experiences due to an unscrupulous store team driven by up selling deceptive behavior. I relied on the Firestone brand name in selecting location due to flat tire. They claimed they could not repair due to cracks in the tire and I was forced to buy a new tire. Then they gave a battery report saying my battery was bad. I just bought the tire as I had no choice. The next day I go to another Firestone and have rechecked. 80K tires with 45K on them and was told that tires just showed normal cracks (NO PROBLEM). Also, my battery tested as good.
I filed a complaint and the Area Manager would not make any decent adjustment. Offered a discount next time I used Firestone.
It is all a con they run. We wary.
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February 2025 by Norma Lilly
Staff was knowledgeable and professional.
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February 2025 by M
I always get great services. Mrs. Rose provides excellent customer services. She ensure customers need are met.
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February 2025 by Mitchell McDow
Rose helped me so much with offering the discounts that came with a new Firestone card. I saved a good amount thanks to her. And i go no where else for all my car service needs.
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February 2025 by Karen Hackett
Rose & Frank are awesome!!!!
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February 2025 by Randy Ingmire
Rosie took good care of our situation. Issue more extensive than thought and she did thorough research for us. Honest and trustworthy. Thanks.
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February 2025 by Evelyn Gardner
Rosie was awesome got me in and explained the cost of my tires and alignment. Wait wasn’t long great customer service. Firestone Irondale awesome staff 😃
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February 2025 by sarah meade wood
Rose rocks!
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February 2025 by Tonya Anthony
The receptionist was very helpful and friendly. She went above and beyond her duties explaining everything.
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October 2024 by Mikey Saraceno
I scheduled an appointment for 7am. I get here a few minutes early(per what the confirmation email said) I was standing outside a locked/unopened store for more than 20 minutes before any worker arrived. I was greeted by the door being opened and that’s it. No apology for the time wasted. If I wanted to come here anytime then I wouldn’t schedule an appointment. Three other men were waiting outside with me for the 20+ minutes, and they said this is a usual thing for them. After 50 minutes of being here my car is finally being pulled back for an oil change. How ridiculous..
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October 2024 by Doug Baugh
Shout out to service advisor 2-Frank for being respectful and honest when recently replacing tires on our daughters car. Knowing you weren’t there to sell more than what she asked for and got her in and out is well appreciated. We also thank Salomon, the technician, who did the hard work and made sure our daughter had safe, well tightened new tires that will keep her driving safely. Give these guys a try, we did , and we were very satisfied with the work and intend on letting other college student parents know, these guys care, and didn’t use “ the scare tactic” to try and make a profit, they were honest and did good work. Thanks again.
They even sent us pictures on email of the bad tires.
