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September 2022 by Tanya D.
Had an appt. for oil change/service yesterday on my 2016 mini (25,000 miles on vehicle), my car has been operating well. They kept my car for over two hours at a separate nondisclosed location. The tall man that checked me in was very rude, not helpful or informative. I was told that my vehicle sevice check was $130.00, engine oil/filter $109.95, brake fluid $179.90 for a total of $459.04 which included a military veteran discount. They also said I needed a new battery at the low cost of $469.88, which I had it checked elsewhere and is fine, they also said I needed front/rear brake replacement for another low cost of $1543.31, which I also had checked elsewhere and are also fine. Furthermore, to be honest, I can't say for sure that they even changed my oil/filter or brake fluid. I think I was just taken for almost a weeks pay for nothing except a rude two hours wait. Watch these folks, I think they only service the elite class. I have notice that the car is riding really rough since yesterday morning, like the suspension system is weaker, not good when your car leaves with problems it didn't have previously.
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September 2022 by Nataly
I waited 5 hours for them to replace my tires and get an oil change. The person who helped me seemed like they were having a bad day and weren't the friendliest until when it was time for me to leave. He said "Sure, I'll take all the customers today" with a bad tone before checking me in for my appointment.
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May 2022 by D. Daniel
Love the employees in the service area! After completing the work needed for my 2011 mini, it runs better than ever…43.4 miles per gallon. Gosh, I love my car and this dealership.
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February 2022 by Nat
I waited 5 hours for them to replace my tires and get an oil change. The person who helped me seemed like they were having a bad day and weren't the friendliest until when it was time for me to leave. He said "Sure, I'll take all the customers today" with a bad tone before checking me in for my appointment.
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October 2021 by Jim Brewer
My daughter and I were traveling from South Carolina to Arkansas when we ruined a rim and tire on the interstate about 45 minutes from Birmingham. The local places weren't able to get us a tire or a rim. Service team of Dion and Chris went above and beyond the call of duty. Dion worked with me on the phone from 0800AM to 6pm. They sent a rim repair guy to check out our rim...when we determined it couldn't be repaired, they problem solved and found me a rim and tire that not only fit my car, but matched the other rims perfectly. They helped us get back on the road that night. Can't say enough good things about Chris, Dion and the Mini of Birmingham crew.
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October 2021 by Lisa Lovingood
I moved from the city where I bought my mini. I was concerned I wouldn't get quality service BUT I COULD NOT HAVE BEEN MORE WRONG! What an awesome experience and my mini( which I love btw) has a new home for service!
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September 2021 by Victor Lee
I just got my thermostat replaced on 2010 mini cooper and they did great job. But when I opened my hood to check the engine bay, they have broke the battery cover, one of the connection for the camshaft was not put all the way in and the level of coolant was below the minimum line, hope they have finished the job nicely. Also, I wish the battery cover can be fixed which was broken by the service guy
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September 2021 by Jim Ed B.
My daughter and I were traveling from South Carolina to Arkansas when we ruined a tire/rim on the interstate about 40 miles from Birmingham. The local folks weren't able to fix it or get a rim. I called Mini of Birmingham and Dion in service went above and beyond the call of duty to help me. Sent a rim repair guy to me, and unfortunately the rim wasn't repairable. Got the car to the dealership and they found me a rim and tire that matched perfectly and got us back on the road that evening. Thanks again to Dion, Chris, and the service crew at Mini of Birmingham
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September 2021 by 이명범
I just got my thermostat replaced on 2010 mini cooper and they did great job. But when I opened my hood to check the engine bay, they have broke the battery cover, one of the connection for the camshaft was not put all the way in and the level of coolant was below the minimum line, hope they have finished the job nicely. Also, I wish the battery cover can be fixed which was broken by the service guy
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May 2021 by Brian Fraser
I own two late model Mini Coopers. Both of them are serviced and cared for by Mr. Belcher's superior parts and service departments. Do not waste valuable time and energy anywhere else. Your ultimate driving machines are in good hands at BMW of Birmingham.
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October 2020 by tripdaddy1
The parts guy is about the only person I can say is helpful. I had a question about my Mini. I've called on 2 different days. I just kept getting passed around to recordings. I had to call Mini of Nashville for a response.
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September 2020 by Michael McBain
Excellent customer and technical services provided. Fast and efficient.
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September 2020 by DESTROYER TNT
Dion is the best person I’ve ever dealt with for my car. He is honest and very friendly. I’ve known Dion now for almost 4 years now and he has never let me down.
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September 2020 by Traci Canizaro
Service dept cannot be beat. Warm greetings with smiles are always present. Tge little eatery next door has yummy creative offerings!
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August 2020 by Brian Bates
Dion is simply the best. He continues to take care of us no matter what the circumstance (Covid, etc). We have NEVER experienced better customer service. Wish we could give him an extra star ⭐️
