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October 2023 by Katie B.
They take your money, make promises they don't fulfill, horrible communicators. I called 9 times got an answer 1 time then it rand tor that area for 5 minutes no one answered so I rolls back to operator, they take a message and say someone will will call me. No one had called me back. Absolutely nightmare to deal with, would never buy another car there.
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September 2023 by Kristle Parker
The person that rang me up was nice, but I was told they i could come see about my brakes squealing. They didn’t do anything and made me feel like they didn’t want to do anything to help me with my vehicle. I would not recommend.
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September 2023 by Austin Warren
Went to schedule online for oil change, no dates available for desired date and time. I asked on a public page if they accepted walk ins on service, the General manager reached out to me personally, and had service reach out to me and got me in at the time I needed. When I arrived I was treated with great respect as if I was the only one there. Highly recommend!!
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August 2023 by Sandra B.
Ty''s customer service was excellent. We needed our car fixed as soon as possible and Ty made it happen. He was attentive, professional, knowledgeable and he answered all of our questions. Ty is definitely an asset to your organization. I would recommend this dealership to anyone, you will not be disappointed!
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June 2023 by Jason Evans
I found a vehicle that I wanted to purchase but the location is over an hour away so with my work schedule its hard to go back and forth. Brooke and Reggie handled everything over the phone and through email making my life so much easier. When I arrived to pick up my new vehicle i was greeted by everyone i came into contact with. This is a very friendly and professional place to do business.
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June 2023 by Phyllnmyself Wilson
I had a phenomenal experience at Serra Hyundai Michael Cofield was my salesman. Very nice and considering in helping find a car great for me. I will love to do business with him again and also refer others.
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May 2023 by Michael McCormick
We’ve been looking for vehicles for a while, we've seen a lot of car salesman. Shane’s approach was much different than the others. Wanted to make sure we got what we wanted by asking questions and narrow down to exactly what we wanted but he also offered us options to get different levels of options and costs. Great communication which is a big deal. Personable with a good sense of humor. We would buy from him again. We got what we wanted at a very good price. A perfect 10.
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May 2023 by Destinee Wallace
My experience on April 18, 2023 was nothing short of amazing! From the time I entered the parking lot, til the time I drove off the lot in my new vehicle! Every one I came in contact with was great! The deal process was amazing and the numbers that were provided were great for me as well! That was the fastest that I’ve ever been in and out with getting a car! I appreciate that so much!Vince Webb made sure to go over all the bells and whistles of the Santa Fe before, during, and after the test drive and made sure to let me know that if i had any questions in the future that I could reach out without any hesitation! He even helped me with swapping things over to my new car! He is a gem and you are lucky to have him on your team!I received 10 star service from Serra Hyundai, Vince Webb, and John Myers! Thank you so much!
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May 2023 by kiara king
We had such a great experience with Serra Hyundai ! Everyone there made us feel so comfortable. COOPER especially! It was THE best experience we have ever had in buying a car!! My experience was great at this dealership. Thank you COOPER for all your help.
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May 2023 by Claudette Gagalino
Purchased 2023 Santa Cruz. Salesman, David, had quality knowledge of vehicle selling. Explained all features of truck and after purchasing, took time to program my cell phone to unit. Everyone involved were courteous. Would recommend using this company and ask for David R.
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May 2023 by Marcy Beasley
THIS is how the car buying process should be. Shane Shavers was responsive, really hustled for this sale and when it looked like it was all gonna go South dug his heels in until he made my dream car a reality. He was transparent, up front, walked me through this process every step of the way. I have been burned by car dealers before but this process restored my faith in this process. I would recommend Serra Hyundai, especially Shane to anyone in need of a vehicle.
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May 2023 by Aaron Boone
I got a new job and needed a car so I went to serra Hyundai and I talked to Brooke Arnaez. Unfortunately I was unable to get a car due to my credit but the customer service I received from Brooke was amazing. She was so kind, respectful, very professional and was willing/trying to help me anyway possible. Definitely when I get my credit up I'll be going back and talking to her. Thank you so much Brooke and Serra Hyundai
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May 2023 by Christy S.
This was the easiest & fastest car purchase we've ever had! Other dealers around are still charging over MSRP for the Palisade Calligraphy (Tameron tried to charge $10k over) so I called Serra & Chris promised they wouldn't charge over. I placed the order & was skeptical but true to their word, received the car as ordered, 2 weeks early & at exactly the price promised. Not only that, we were finished with the paperwork in about 10 minutes! Chris wasn't pushy & understood I wanted to do as much as possible via phone. We've always been Lexus people, but their level of service has gone down a bit these days (along with everything else). We felt treated the same as we would at a luxury dealership & would happily buy again. Hoping their service is as good as the sales process.
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April 2023 by Debbie Nations
Pleasant experience. Very kind staff. Serviced my car within an hour. I was very pleased. My rep, Ty, was professional and had good communication skills.
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April 2023 by Joyce Ann Davis
1st time visit and they walked me through everything very nice and clean service was great got my car in fast and was done in reasonable time . Thanks Kevin
