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November 2025 by Kyle Mavin
Walked in the store with some knowledge of which bed I was looking for. Kenny, sales rep was great to work with, knowledgeable, did not try and push a sale. He allowed the product to sell itself, provided answers and directions as to which system would best fit my needs. You looking for a better night sleep and good sales experience go see Kenny!!
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September 2025 by Jennifer Jones
The customer service was fantastic. Kenny was very helpful and knowledgeable. Not pushy and did not try and sell me anything that I didn’t ask for.
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July 2025 by Rayme Bryson
This review is for CORPORATE not the Hoover location. I have now had 2 experiences with Sleep Number customer service related 2 product quality. My first Sleep Number, we paid about $8000 for and within a few years the mattress foam started collapsing on one side and the whole foam mattress had to be replaced. They tried to charge me a pro rated amount, but finally agreed that they would cover the cost to replace it. Fast forward to my 2nd Sleep Number bed that we spent nearly $6000 on and when we first bought it, we had problems with the air chambers deflating within the first several months. They wanted us to self diagnose it rather than send someone out. I let it go out of frustration and it seemed to resolve itself. We've now owned the bed just over 3 years and the air mattress on my side would deflate overnight. I did the self diagnosis because I knew they wouldn't send anyone out and found that one of the air chambers on my side was bad. I called to file a claim under the 15 year warranty. They pro rated the warranty and charged me $170 for the replacement air chamber that I had to install myself or pay for installation. The 15 year warranty is not worth much, because they pro rate it and after a short amount of time, the customer ends up paying the bulk of the cost. We are getting ready to build and was looking at purchasing more for the new house, but won't be buying again. Love the bed, but warranty is useless.
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May 2025 by Lisa Brown
Sleep Number in Hoover Al @ Amber Dr:
Nice clean environment!
Store manager Tika Foxworth was fabulous!
Very friendly, knowledgeable, and accommodating!
The bed we purchased is a way overdue for us! The most comfortable ever!
Highly recommend this store, manager, and bed!
Robert and Lisa
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April 2025 by April Neiderhiser
Tika and the other gentleman we spoke to were very helpful and patient with us as we tried out the beds. They worked with us on pricing. They were not pushy whatsoever. I highly recommend! This will be our 2nd sleep number in 15 yrs. We still have thr other one in guest room.
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March 2025 by Damon Wyatt
Great buying experience. Staff was knowledgeable and extremely helpful. Definitely recommend this store
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October 2024 by Teresa Lawrence
Wow! What an amazing experience. Grant is very knowledgeable and one of the kindest individuals I’ve ever dealt with when purchasing something. He did not rush or pressure me, but instead encouraged me to take my time figuring out which bed worked best for me. He answered all my questions, and I left very confident with my purchase. In a day in time when customer service can be lacking, Grant excelled far beyond my expectations. If you are in the market for a new mattress, go see Grant!
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September 2024 by Dustin Johnson
I went by this store today as I had a strange circumstance that I was hopeful we could work out concerning the warranty. Grant the store manager was extremely nice and helpful. Having great customer service like Grant provided will indeed have me coming back in the future. Please pass this along to him.
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September 2024 by B Wilson
Glenn and Jewels were fantastic! Awesome knowledge of the products and super friendly. Go see them today!!!
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September 2024 by Demetrius Jackson
Go check out the selection. Ask for Nick!
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September 2024 by Marge Lebrick
Great staff. Friendly. Helpful. Efficient I would come back
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July 2024 by K Bridges
I love their mattresses. I have five of them. I miss them when I travel.
The best part about Sleep Number, though, is there Frontline sales people. Glenn at this store is a very caring, compassionate person. He’s also great salesperson and will put you in the right product based on your budget and your sleeping needs.
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June 2024 by Brent Abbey
It was such an amazing experience during my visit to the Hoover Sleep Number store. Grant was extremely helpful and mad my girlfriend and I feel very comfortable with all the options available. I can tell the people that work there really believe in the product they are selling. Its worth your time to stop by and hop on a bed to see for yourself.
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June 2024 by Desmond Davis
When I purchased this bed , I did so as a repeat customer. However do to military service I did get a chance to enjoy the bed. Well we now know that there’s an issue with the pump. SN isn’t standing behind its product. I won’t repeat my purchase with them again. The warranty for their pumps is not worth the trouble of trying out their beds. Beauty Rest or Stearns and Foster you are getting a new customer. The these mattresses are of high quality materials and will last longer than a year.
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June 2024 by Jessy_ Moseley
Definitely go here if you need any furniture!! We shopped at Galleria Ashley Furniture and it was an excellent experience ?
