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July 2025 by Patricia
I bought a ring and ring guard.the set did not sit right, after three times in repair the ring is the same . They sized it to fit but the next time they enlarged it much larger . I am now forced to pay
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June 2025 by Cohen Cheatwood
Jessica Burr
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June 2025 by Tracy Cheatwood
Jessica is an amazing sales person. Very helpful and listens and explains in detail.
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May 2025 by Adam Eve
Had a wonderful experience shopping at zales. Jessica Burr was great help in repairing jewelry & in purchasing new jewelry. Super friendly & knowledgeable!! We will be back.
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May 2025 by Nancy Spivey
Great experience at Zales located at Pinnacle at Tutwiler. Quality service all around!
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May 2025 by Andrea Mallory
The staff there was very friendly and very helpful!
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May 2025 by Amanda Jackson-Taylor
Very helpful and knowledgeable about the service and product
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May 2025 by Hunter Wesson
Super friendly. Helped my wife find her wedding band and it matched her engagement ring perfectly
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May 2025 by Jefferson Mayes
Jessica was awesome help!!!
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May 2025 by Rochanda Minnifield
Store is awesome. Very friendly and helpful. Always willing to help. Love them.
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April 2025 by Savanna Horn
Very nice and respectful, very helpful
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April 2025 by Jacquelyn Ezell
Jessica was fantastic!!!
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April 2025 by Morgan Walker
Great customer service! I had a repair that I recently needed and they were extremely helpful and very responsive. I was reached out as soon as it was ready. They are awesome!
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April 2025 by Austin Roddam
If I could give this place a zero , I would! I picked out a new wedding set for my wife in June of 2024. We took the ring in to get it sized June 22nd. We picked up the ring on July 4th. After wearing it that evening and the next morning the ring would not would not sit correctly in the ring guard.the solitaire ring would get stuck and become very uncomfortable. We returned the ring on July 5th and explained what was going on. We picked up the ring a couple of weeks later. My wife wore the ring trying to get it to sit right. But it continued to sit crooked in the guard.Nothing had changed! We found out the ring was wrote up to clean and tighten the diamonds! That wasn’t even the problem. We took the ring back August 13th with high hopes they would finally get it right. We had been patient and making payments in a ring my wife didn’t have nor could wear!!! When we went a couple of weeks later to pick up the rings. We were proved once more that Zales could not deliver a good ring and good service. The ring had been sized up a size and a half!!! My wife held her hand up to the clerk and the ring fell off on the counter!!! The clerk then proceeded to tell us that is just how those rings sit in the finger! This is the first time anyone has ever told us something like that!! Why would anyone pay thousands of dollars for ring that sits crooked and is uncomfortable!! That is poor customer service! If you don’t disclose or advise you customers of a ring that will not sit right. That is bad , shady business! Then the clerk proceeded to tell us they could solder the rings together! Worst advise! Why would I want to devalue a ring with solder!!? We left the ring and told them we didn’t want a ring that would not sit straight. And they had had the ring more than us. They have the money we had already paid on the ring and the ring! Months later they are calling for payments on a ring they could not fix and they have in their possession not us!!!
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April 2025 by CX Nox (KingJayden)
Definitely will be back for jessica to help me
