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July 2025 by Luke Gattina
This place is a shame. Check out ABC 33/40 Consumer Report for all the details.
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May 2025 by Beth Bishop
Brookwood post office should be ashamed of themselves for Refusing to display the American flag, MIA and POW. Y'all deserve to be FIRED!!!
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April 2025 by chad darr
Always easy to deal with
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January 2025 by Chris Watkins
You'll have package out for delivery for days before you get it
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August 2024 by Linda McGuire
What is going on with mail pickup and delivery at this post office? I have put a letter in my mailbox and put the flag up. When I checked my mail, the flag was down, mail was put on top of my outgoing letter. That happened for two days before they actually picked it up. That could be why my bills are getting to the recipient late. I know of other people this has happened to also. Our carrier is not very consistent either, sometimes it's 10 and sometimes it is 2 when she delivers. I am not sure if our old carrier retired or moved to another area but she was very dependable, I really miss her. I receive informed delivery so I know what's coming in my mail but a lot of times I don't receive it for a couple of days later, which could be another reason my bills are late. I also get other people's mail. Also when you go into the post office you are not greeted very friendly at all, it's like they do not enjoy their job. If I'm not mistaken they get paid pretty good.
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March 2024 by JL
This place is awful! I don’t even know why it’s still open.
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July 2022 by Stephanie Sawyer
Just RUDE!
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November 2020 by Nancy C.
Well. This is not what I expected The lobby was unlocked, but the steel shade was down to the floor and locked. There is a sign that says to knock on the blue door for assistance. Ok. So I knocked. I assume it was a Post Office employee came out said she could mail My package and asked for my credit card and closed the door She was fine for a few minutes then handed me a receipt and my credit card back I have no idea if she wrote down my credit card number so she could sell it or use it herself Do not use this post office. Go somewhere else. This place is insecure as can possibly be.
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September 2020 by Sherry B
Fast, efficient, and friendly service!! I was in and out within a couple of minutes. Can't go wrong with fast service. No one likes to stand in line for a long time. Will definitely continue to use this Post office.
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September 2020 by Alabama's Finest
FAST and FRIENDLY service. What more can you ask for?! Didn’t have to wait in line long and staff was magnificent! Will continue to use this location AND it’s clean!!!
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September 2020 by M Jefferson
Stopped here to get some shipping supplies and info for EDDM. Spoke with the Postmaster and she was very nice, helpful, and knowledgeable. Not to mention, the office is very clean and quiet.
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September 2020 by J. Jackson
Fast and friendly staff. It's also very clean!
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September 2020 by Nick Diaz 2021 Return
Who leaves a review on a post office? I usually never would but these are the nicest people you could meet! Very friendly, helpful, knowledgeable. Always get in and out, never pressure you to buy anything you don't need or to ship things more expensive than you have to. Thank you for this wonderful Post Office that is convenient, friendly and the best! Also, I know as for my carrier, I never have packages stolen or missing, she remembers the people on her route! Edit in June 2020, what has happened to this post office?! And I'm not referring to the Covid19 times! I understand that and by no means am referring to this time but it started before that. It seems there is new staff ??♀️
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August 2020 by Sweet Home Alamanda
YEAH IT'S GOING TO BE A LONG REVIEW SORRY.I never thought I'd review a PO, but after today's experience I have to leave this review. Normally I have received AWESOME service at the Brookwood location from the nicest people you can imagine. However, today, Tuesday August 4th 2020, we (husband and I) went to the PO around 9 a.m. to send off a package and the young lady that we dealt with was SO EXTREMELY RUDE...for no reason whatsoever. Just last week my husband had to send off something else and the lady that helped him was SO nice; she helped him seal it correctly and as is normal with NICE and FRIENDLY people/employees, she informed him of when the package should arrive, other details, etc. Today was the complete opposite. I don't know if she was having a bad day or what but she was so rude to us. We realized that the package needed some tape on it (we just come home from the hospital from surgery in the package was in the car and we realized that we should stop by the post office but we saw that it needed to be taped up more...which is usually no big deal) and she literally asked us to pay for the tape....I believe she said "if it's not Priority Mail then you will have to pay for the tape." Which yes of course it was Priority Mail, but she hadn't even bothered to ask at this point. However no worries to you Miss Rude Employee... IF IT HAD NOT BEEN PRIORITY MAIL I/WE WOULD HAVE BEEN WILLING TO PAY THE $0.25 or $5 WORTH OF A FEW PIECES OF TAPE.Anyway, Little Miss Friendly taped it up herself in a messy way of course because it must have really been putting her out from sitting at her seat drinking her drink that she had to put down to "help" us (if that's what you want to call being helped). However with that attitude there was no way we'd dare say anything to her. She flung the receipt and said "here ya go." No, "have a good day," or "thank you," ...nothing.Folks we're in a different time right now with Covid-19 and there are a lot of people who would like to have a job and having one with the USPS is a very good one so if you don't want to do a job that deals with the public because you're rude and you have an attitude- DON'T DO IT! NO ONE MADE YOU COME TO WORK. ALSO remember that you never know what someone may have been through right before they came in the door. You get more flies with honey than you do with vinegar.
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July 2020 by T. Ferguson DiazBrothersFan
Who leaves a review on a post office? I usually never would but these are the nicest people you could meet! Very friendly, helpful, knowledgeable. Always get in and out, never pressure you to buy anything you don't need or to ship things more expensive than you have to. Thank you for this wonderful Post Office that is convenient, friendly and the best! Also, I know as for my carrier, I never have packages stolen or missing, she remembers the people on her route! Edit in June 2020, what has happened to this post office?! And I'm not referring to the Covid19 times! I understand that and by no means am referring to this time but it started before that. It seems there is new staff ??♀️
