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March 2024 by JL
This place is awful! I don’t even know why it’s still open.
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July 2022 by Stephanie Sawyer
Just RUDE!
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November 2020 by Nancy C.
Well. This is not what I expected The lobby was unlocked, but the steel shade was down to the floor and locked. There is a sign that says to knock on the blue door for assistance. Ok. So I knocked. I assume it was a Post Office employee came out said she could mail My package and asked for my credit card and closed the door She was fine for a few minutes then handed me a receipt and my credit card back I have no idea if she wrote down my credit card number so she could sell it or use it herself Do not use this post office. Go somewhere else. This place is insecure as can possibly be.
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September 2020 by Sherry B
Fast, efficient, and friendly service!! I was in and out within a couple of minutes. Can't go wrong with fast service. No one likes to stand in line for a long time. Will definitely continue to use this Post office.
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September 2020 by Alabama's Finest
FAST and FRIENDLY service. What more can you ask for?! Didn’t have to wait in line long and staff was magnificent! Will continue to use this location AND it’s clean!!!
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September 2020 by M Jefferson
Stopped here to get some shipping supplies and info for EDDM. Spoke with the Postmaster and she was very nice, helpful, and knowledgeable. Not to mention, the office is very clean and quiet.
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September 2020 by J. Jackson
Fast and friendly staff. It's also very clean!
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August 2020 by Sweet Home Alamanda
YEAH IT'S GOING TO BE A LONG REVIEW SORRY.I never thought I'd review a PO, but after today's experience I have to leave this review. Normally I have received AWESOME service at the Brookwood location from the nicest people you can imagine. However, today, Tuesday August 4th 2020, we (husband and I) went to the PO around 9 a.m. to send off a package and the young lady that we dealt with was SO EXTREMELY RUDE...for no reason whatsoever. Just last week my husband had to send off something else and the lady that helped him was SO nice; she helped him seal it correctly and as is normal with NICE and FRIENDLY people/employees, she informed him of when the package should arrive, other details, etc. Today was the complete opposite. I don't know if she was having a bad day or what but she was so rude to us. We realized that the package needed some tape on it (we just come home from the hospital from surgery in the package was in the car and we realized that we should stop by the post office but we saw that it needed to be taped up more...which is usually no big deal) and she literally asked us to pay for the tape....I believe she said "if it's not Priority Mail then you will have to pay for the tape." Which yes of course it was Priority Mail, but she hadn't even bothered to ask at this point. However no worries to you Miss Rude Employee... IF IT HAD NOT BEEN PRIORITY MAIL I/WE WOULD HAVE BEEN WILLING TO PAY THE $0.25 or $5 WORTH OF A FEW PIECES OF TAPE.Anyway, Little Miss Friendly taped it up herself in a messy way of course because it must have really been putting her out from sitting at her seat drinking her drink that she had to put down to "help" us (if that's what you want to call being helped). However with that attitude there was no way we'd dare say anything to her. She flung the receipt and said "here ya go." No, "have a good day," or "thank you," ...nothing.Folks we're in a different time right now with Covid-19 and there are a lot of people who would like to have a job and having one with the USPS is a very good one so if you don't want to do a job that deals with the public because you're rude and you have an attitude- DON'T DO IT! NO ONE MADE YOU COME TO WORK. ALSO remember that you never know what someone may have been through right before they came in the door. You get more flies with honey than you do with vinegar.
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July 2020 by T. Ferguson DiazBrothersFan
Who leaves a review on a post office? I usually never would but these are the nicest people you could meet! Very friendly, helpful, knowledgeable. Always get in and out, never pressure you to buy anything you don't need or to ship things more expensive than you have to. Thank you for this wonderful Post Office that is convenient, friendly and the best! Also, I know as for my carrier, I never have packages stolen or missing, she remembers the people on her route! Edit in June 2020, what has happened to this post office?! And I'm not referring to the Covid19 times! I understand that and by no means am referring to this time but it started before that. It seems there is new staff ??♀️
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June 2020 by Jamie Dawson
Small town, Nice People
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December 2019 by Melissa Martin
Beware of no knowledge of postal activity/rates at this office . Was told a package destination Mexico would be $96 for the least expensive option. Went to Peterson with the same package and charged $27. Crooks??? Or just no knowledge??? Not sure???
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January 2019 by Zach Kelly
The abosolute worst post office I have ever seen, I had a package supposed to be delivered yesterday while I was not at home and I have seen one mail carrier at all shows me they do not care about the people's mail.
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August 2018 by Mikayla Sudsberry
Dropped a package off two weeks ago in the drop off box outside, I called repeatedly asking about it because my tracking number said it was never scanned by the facility. The lady keep saying if it was left in the drop off outside it's been gone. Two weeks later I fianlly get a notification that they FINALLY scanned it at their location. Sounded like the women was just to lazy to look around the office for it or to actually check the box herself. She also told me they wasn't allowed to keep packages in their office & NEVER held them there. So where was my package this entire time? I'm gonna assume the box she claims they check everyday, she told me I must not of dropped it off & I told her I would be happy to come down when the manager was there to watch a camera to only find out they don't have any? The women was extremely friendly but has poor knowledge regarding her job! She could not give me any sort of answers but to file a lost package claim, which I'm glad I didn't because they've had it at the facility the entire time.
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July 2018 by Cary Herring
My packages get delivered to the wrong address over and over. Even after complaining on multiple occasions. I have started having packages held at the post office for pick-up because it's almost guaranteed to be delivered to the wrong house.
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August 2017 by Brooke Atchison
The only place in Brookwood that has money orders or stamps. Always clean wait time is never long and staff is always helpful. Just wish they were open later or had a stamp machine since no where else in brookwood carries stamps.
