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October 2023 by Summer pearce
THE WORST BANK IVE EVER USED IN MY LIFE ! DONT GIVE THWM YOUR BUSINESS EVERYONE THERE IS RUDE AS HECK AND NEEDS TO GET THEIR HEADS OUTTA THEIR BUTTS! the branch manager David had repo people come and repo our truck for a 10 day missed payment when we told him we switched banks and to no try and pull money out of our hold regions account and to pull it from our Americans first account. And when he tried pulling our money from the regions and didn’t try the other account they just decided to call the repo company! And when my husband called to ask why they came to repo my truck he said word for word “I’m sorry sure we just assumed since we couldn’t pull your money out that you just GOT ON DRUGS AND DECIDED NOT TO PAY US” ! HOW UNPROFESSIONAL FOR A BRANCH MANAGER ! And apparently they didn’t have our phone numbers so that they could ask us to pay the bill but they had our address to come repo the truck but they could’ve just sent the bill to our address! Anyways when we went to get my truck they said it was all a misunderstanding and they’d take care of the problem. We owed $2,000 left on my truck and then they went and added $2,000 to our payment ! But told us they were going to cover it. And when my husband called to ask why they added more money to our payment when they said it was their fault they said “we’ll since we’re a small self owned bank we can make our own rules” and so that gave them the right to add the extra $2,000 to our payment when we could’ve just payed the towing fees out of pocket. I highly don’t recommend this bank unless you want to get seriously screwed over. We sold the truck and have no ties to central state and I’m glad because now I can put the branch manager on blast for telling my husband he thought he was a driver user for missing one single payment when the guy before us who sold us the truck missed 6 months worth of payments and they never repo the truck then or charged him late payment fees! It’s all ridiculous and I think we deserve that $2,000 grand back.
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September 2022 by Roenia Janigan
Very helpful staff.
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March 2022 by Roy Binkerd
Great bank to deal with and I’ve dealt with several banks over the years. The customer service is the best they actually have people that are willing to listen and help. I can’t say this about other banks.
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December 2021 by naz ham
The wait in the commercial line in drive-thru is just ridiculous, several times i had to wait 15-20 minutes for one car in front of me to move. Just slow slow slow
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April 2021 by Renee Lewis
I have been using this bank for 36 years. They have always treated me with respect. They are very helpful, kind, and considerate. I honestly don't think you could do any better. Thank y'all for the outstanding service you provide me as well as my entire community.
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July 2020 by Tabitha Busbee
Excellent customer service
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February 2020 by Taylor Neal
I deal with Central State from a business standpoint, and truly, they are wonderful people to deal with. We had a situation arise where we had made a mistake, and they were awesome enough to help us through the issue and were nothing but friendly the whole time. I can't recommend enough that you pay this bank a visit, and consider giving them your business.
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July 2019 by Don Brooks
Great people!
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July 2018 by Kay Morrison
My family and I love Ms Anderson who works there! She is always friendly, knowledgeable, and makes us feel welcome when we go in the lobby.
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April 2018 by LilyRoseDaisy VioletSweetPea
Compliment: This bank employs awesome people. They are kind, helpful, understanding, and just all-around good people - which makes any business worth its salt. Complaint: Wish they didn't keep "Banker's Hours," lol. I've needed them to be open on numerous (and reasonable) occasions - and they weren't.
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April 2018 by Shelby Blair
The personal bankers r very friendly. Nice clean relaxing atmosphere. They make banking nice n easy
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February 2018 by Connie Watts
I have used this bank for years and so have my parents. We are very pleased with our bank and would never change. The people who work there are very friendly and caring people.
