-
March 2024 by Jamar Green
I go to this store at least once a week. Always good service and typically fast service. They know me now because I'm in so much lol.
-
March 2024 by naz ham
This used to be a good store. Since they started hiring these young kids who obviously do not want to perform any task it has gone down hill. There is always a long line, employees are grumpy and show it with their frustration at the computers they use. Everyone is pissed off. If you don't want to be there simply look for something else. Lat time am using this store.
-
March 2024 by Columbiana Warehouse
The actual work done was fine. It was the slow speed. The attitude and general sense that I was of no importance to the staff. We called to check on the order that had been sent in well before the window to be ready and we were told that that it was not ready because "A big order came in today and we need to handle it." I understand that things happen but I also believe that the order line is processed based on when they were put in. If I bring in an order on Monday I am served before the guy who comes in on Wednesday.They are also not equipped to handle simple orders. The first time I came in to pick up my order of copies (500+ sheets) they did not have a container so they just divided into a few UPS "Reusable Express" envelopes. I wrote it off as a one time solution but the next time I picked up copies they did the same thing.
-
March 2024 by Ellie Sansom
I had a wonderful and quick experience! I was in and out, with no delays. I was helped by Brayan. Thanks UPS!
-
February 2024 by Myles Jones
Even when they're busy, they still great each customer and let them know they're working to get to them as soon as possible. They always have great customer service.
-
February 2024 by David Diehl
The UPS Store in Calera is the best shipping depot in Shelby County, imo! The personnel are always friendly, knowledgeable, and patient. If you're waiting in a line they have a pleasant way of putting everyone at ease. It's like a "no rush, no worry, just chill zone". Not everybody is always 100% ready with their package(s) and sometimes questions need answers. The folks working behind the counter make sure you are treated good and business is conducted thoroughly in your interest so that no mistakes are made. I think customers notice that and know when it's their turn, they will be treated with the same focus & attentive behavior. It's the way a place that is responsible for shipping items should be operated because you never know how important that item is or what it means. I'm fortunate to live close to the Calera UPS Store and if I didn't, I would still drive the extra miles. I want to add that they maintain a clean store and keep a good inventory of many items needed for mailing/shipping.
-
December 2023 by Rachel Buck
Great staff, super polite and helpful!! Always easy to deal with this store!!
-
October 2023 by Norbert Longsworth
Terrible store management . I asked a representative for a manager or a managers name so I can speak with them on a matter the employee could not help with . They told me they cant give out the managers name ( he or she doesnt not want their name given ) nor is he/she around . From how it was relayed the manager may only be there for an hour or two of the day . I don't understand how a manager can "manage" being at a location for an hour or two of the business day . Unprofessional and a waste of time.
-
July 2023 by Mary Gray
I had an amazing experience this Monday afternoon shipping off a package. Emma, Dustin, and Tristan did a great job of explaining UPS insurance and pack and ship guaranteed. Will definitely be revisiting for all my shipping needs!
-
March 2023 by C Hudson
You can get your passport photos done in there. Got the whole family, didn’t take very long. I’ll go back if I ever need to mail something.
-
March 2023 by T Kn
Super slow and unfriendly workers!Edit: the lost a package of mine and wasn’t very helpful about it. They are doing better regarding customer service though.Edit: 3/3/23 still no change in this location. The girl that was working today at 4:37pm was rude and did not want to do her job. If my packages get returned incorrectly because of her negligence I will know it was intentional.
-
February 2023 by Shandetra Colvin
Went to the UPS store to have some very important forms scanned and emailed to my employer HR benefits coordinator. The lady who assisted continued to tell me the email address was not a working email, after confirming what I had written down was correct she proceeded to put it in correctly and sent the email to the receiver. The young lady seemed very agitated which displayed poor customer service. The tone she delivered made me feel as though I'd done something wrong. I didn't ask for anything outside of the service the store renders and I did not have an attitude. So Im unsure what the problem was.
-
December 2022 by Emma Sellers
The best UPS Store I have had an experience in! Colby and his staff are so personable and we always have a good laugh. If you are looking for somewhere to get a P.O. box, do a print order, or ship a box please consider checking out The UPS Store in Calera!
-
December 2022 by Sandor Jacobs
This morning I went into your location to pick up an Access Point Package. When I approached the counter, I told the guy behind the counter that I was there to pick up a package and I stated my name and my address. He then proceeded to ask me for identification. I don’t understand why that was necessary because what is the likelihood a thief would walk into your location and give my name and address knowing that I had a package to pickup. But an even bigger issue I have is that the woman that was ahead of me in line asked the same gentleman for the mail out of a PO Box and he just went to the back and got it and gave it to her. She didn’t tell him her name nor did he ask for any identification. So why I was asked for identification and she wasn’t? And don’t give me the excuse that he knew her and he normally gives her the mail, because if that were true he wouldn’t have asked her what she needed when she approached the counter. I’m in there quite often picking up packages, yet I’m always asked to show my ID. Besides gender, the only difference between the woman and myself is our race. If rules are set in place then they should be followed by EVERYONE, not a select few.
-
December 2022 by Steven R. Hodges
This store is amazing! Always a kind welcome when you walk in the door. Definitely recommend The Ups Store in Calera!
