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March 2025 by Larry Cosby
I had a great professional experience with fellow Gas
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March 2025 by Wayne Waldrup
Our experiences with Ferrellgas have always and continue to be positive, professional, and reliable. The drivers have been great, and the online services make reordering hassle free. ☆☆☆☆☆
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May 2024 by Jennifer B
Worst company I’ve ever worked with. There is no escalation procedure so you’ll never get beyond customer service if you have a problem
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March 2024 by Angie Sanders
We have always received excellent service from Ferrell. Would highly recommend them!
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March 2024 by CH Mechanic
Poor customer service. I ordered gas and was given a delivery date 10 days out. Kind of slow? After I had ordered I saw we were going to have bitter cold. I called back and explained that my wife was sick{cancer} and could we speed up the delivery. I was given a Saturday date which was 4 days sooner. I did not get a Sat. delivery, infact my delivery ended up past my original date.
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July 2022 by Mark Adair
Delivered promptly. All good.
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January 2022 by Crystal newell
Just recently moved to a home the required gas. Searched around and finally found a gas company that would deliver. Called on 01/06/22 for pricing, called back and paid for service on 01/07/22. Was told they would be here to deliver on 01/11/22. Was first advised not to let tank go below 20% told the lady this I talked to on 01/07/22,she started it's okay just reserve the use. Ok so Monday 01/11 comes and passes and no one shows up called and was told it will be 01/20/22 before they can get anyone here or 5-7days to be refunded. What the heck?!? I have 3 small children and it has been a nightmare because temps have been getting really low at night and I can't run heater for fear of not having heat to feed my children. Next time tell someone this prior to them paying you. I could have used that money for heaters to keep my children warm at night. If you could rate lower than one star I most definitely would have!
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January 2022 by Susan Kemmerly
Ordered gas 2 weeks ago. Promised delivery date has come and no gas is delivered yet! I waited 2 1/2 hours for a call back only to be told that they “might” be here tomorrow! I’ve never had issues with them in the past; what’s changed?? Definitely considering switching to another provider
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October 2021 by LeMara Shanese Rutledge Hill
Horrible service a woman name christen in the Alabama location very nasty and the drivers lie like they come out and don’t give you gas on they’re date I’ve been waiting over a month I have a four month old baby and a four year old daughter they don’t care
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September 2020 by Amy Walls Holland
Not a good company to deal with.
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January 2018 by Vanna Wallace
Very poor customer service. Even in the height of busy season you should treat your customers with respect and try to help them.
