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July 2023 by Curt Carpenter
Nobody was there. The equipment I had reserved was there, just no humans. I couldn’t get anyone by phone or through Facebook messenger. I had to contact Uhaul corporate, who got me in touch with Uhaul local, who transferred my order to another location 20 miles away. This pushed my whole moving plan back a half a day. A day later, still no response. Not good, not good.
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January 2022 by Shep Shepherd
Do not use for mobile/cell phone pickup or drop off. The location did not provide any of the moving equipment that we had reserved (dollys, carts, blankets) and there was no way to contact anyone to resolve. The phone number for the location went to voicemail (this was on a weekend). UHAUL corporate provided no helpful assistance towards resolution. The cell service at the location is very spotty and inconsistent.
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September 2021 by Hai Vo
Do not use this location for mobile pick up/drop off rentals. The cell service is very limited and it causes the app to glitch and force you to repeat information and photo submissions over and over again. I had to drive to the side street to finish the process. Either go there during business hours or don't go at all
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August 2021 by Daniel Harpst
Left my garage door opener in truck. They left it in a secure safe for me to pick up. 100% amazing customer service
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October 2020 by FlyGuy Ny
Great customer service was able to get a replacement tire in good timing
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September 2020 by Gerald Eady
Jason is awesome!!
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February 2020 by Kelly Reese
Hannah, whom helped me with my rental was a gem!! She patiently and pleasantly responded to all of my questions. She was also extremely courteous and respectful. It was extremely easy renting the cargo van that I needed, and I was also able to pay cash when I returned the van- So, I didn't have to use my credit card if I didn't want to- which was ideal for my situation. You do have to have a credit card or bank issued debit card on file, prior to renting. The card is only needed in case of damage or accidents that I might have incurred after leaving the lot. But, having the option to pay cash upon return was a nice touch and much appreciated. But, the most memorable and pleasant thing I experienced, was Hannah helping me at the front desk. She was knowledgeable and efficient at doing her job. I suggest that management give her a raise. She definitely deserves it. Her personality was pleasantly wonderful to do business with and memorable. I would definitely recommend this U-haul rental location for your rental needs, and I will definitely use them again if needed in the future. I give this business and experience 5 stars!! I just can't rave enough about Hannah and the ease of handling my business here.
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September 2019 by Elaine Cantrell
Terrible customer service
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August 2019 by Heather Durham
Very poor customer service. Just go there. You'll understand.
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March 2019 by Matt Taylor
Speedy service
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March 2018 by Sean Bartlett
This particular location in Chelsea AL has done caused me nothing but problems. I needed a 4 day in-town rental for a 15' truck which this location had. Day of, while my wife and I were on our way to pick up the truck, Customer Service calls and say that location is closed bc the only guy at the location got sick. So they told us we could go get a truck at another location and drop it off 4 days later at the Chelsea location. That went fine except they charged us a little more than online. 4 days later we drop off the truck at the Chelsea location as agreed except, again the location was closed bc apparently, the guy was late getting in. Then I get an email saying they have charged my card an additional $400 bc they were expecting me to drop it off at the other location. I called customer service to find out what they could do for me and they were very rude and did absolutely nothing. This is the worst experience I have had with a company.
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November 2017 by Ryan Jones
Just go here.. you'll understand the rating
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October 2017 by Clifford Loman
Rental went well the guy was very helpful
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August 2017 by Melissa Amacher
We have used this location for multiple reasons and have always had a good experience.
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August 2017 by Alice Camp
Best customer service for a very busy location I don't see why the others are complaining this location helped me with my rental and have me more information than most will come back
