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December 2023 by crystal Nakami
This bank is horrible. Do not bank here.
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October 2023 by Steven macleroy
I just want to say that Morgan Giles Coosa Pines is awesome, she is always help and goes above and beyond to help me with my loan payments or anything else I may need, she is very understanding and listens with the intent to help. Thank you so much for everything you do!!!!
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August 2023 by PAMELA GARRETT
Stephanie will be missed. I could call her anytime for help. She always kept a smile on her face took care of mom for me. She’s the true meaning of love!
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August 2023 by Bradlie Hibbs
Jonas Scofield was super helpful and helped me reset my online banking account. I am extremely satisfied with this bank and their amazing employees with fantastic customer service skills.
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August 2023 by Jacqui Wallis
My husband and I have done business with CoosaPines as long as we’ve been married almost 39 years we have always enjoyed everything about it BUT now we owe Emily Morris a HUGE thank you, she always always goes over and beyond we are proud to have her as our “as I call her — my Go to Gal” she’s the BEST we are Blessed to have her, and I’m sure she is a Blessing to CoosaPines and to many others ?
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July 2023 by Michelle Rollins
I’ve been a member with Coosa pines for 3 years now and I just had a wonderful experience that confirms why they are the best. I was serviced with Genita the member service representative. When my mom and I walked in I could tell she is a wonderful Christian woman. Her office was so decorated with lovely scriptures and everything was so nice and need. She helped me move money from my savings into a new CD. She was quick to tell me the summer deals they had. She educated me on understanding more about my CD I had not know! When you go to Coosa Pines ask for Genita!! You won’t be disappointed!!! ☺️
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May 2023 by That Blind Guy
We have been a member for nearly a decade. Recently, my wife and I ran into some health complications simultaneously. They helped us out tremendously. This is a local bank and very personal bank that looks at you the individual or the couple and will go above and beyond for their members.
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December 2022 by Darren Mullinax
I recently moved to Chelsea and stopped by the local Coosa Pines branch to open an account but I was dissuaded by some bizarre policies...First, they require a hard credit inquiry to establish membership, even to a open a deposit account. Their reasoning was to "identify" the members but I've never heard of any financial institution doing this. I worked in BSA/KYC compliance for a major bank for many years and can say with 100% confidence that there are many other options to verify new customers' identities. FinCen-mandated KYC questionnaires and ChexSystems background checks provide more than ample data for a financial institution to identify and risk-assess new customers. If I had to guess, they probably (unofficially) require the credit check to guide new members into taking out a loan. This sounds like questionable lending practices at best.Secondly, they charge nominal monthly service fees for customers who establish and maintain multiple checking accounts. I use the Dave Ramsey (ish) method for budgeting but I don't like to carry cash, so I maintain 4 separate checking accounts for each category. My current credit union uses suffixes to distinguish sub-accounts of the Share Draft (member) account and assigns debit cards for each sub-account, so I know this can be accomplished easily. The average daily balance across all my checking accounts is over $5k so the Credit union would benefit from my business without the fees, especially considering the low cost of servicing subaccounts in a Credit Union, and the high upside potential when they loan my money out in this high-interest environment with 0% reserve ratios.Lastly and most importantly, they have indefinitely discontinued their annual members' meetings. Since credit unions are owned by their members, I would expect regular access to the senior leadership through the annual members' meeting. They cancelled due to COVID but still haven't re-instated it yet (As of 12/11/2022). Every big corporation has been holding remote shareholder's meetings via Zoom etc during the pandemic. Why is this institution different? If I had to guess, the senior leadership is probably using COVID as an excuse to avoid accountability to their shareholders.On the upside, the people who work in the Chelsea branch were nice and pleasant. I still wouldn't do business with them, though.
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March 2022 by Christina Tapley
So happy to bank with Coosa Pines! Always there to help anyway they possibly can! ?
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December 2021 by Ibrahim Umar
Having tried different trading platform , my last experience with MRS ELIZABETH BAYS is the best ever, I traded with $500 and within a week i made profit of $6,500 and to my greatest surprise no extra charge was paid for my withdrawal. So I recommend MRS ELIZABETH BAYS platform for effective trade to every one her deatails below.
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September 2021 by David Alabi
MY BEST TRADING EXPERIENCE EVER
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February 2021 by Lorene Jordam
Clean place very friendly cashier love it
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December 2020 by ShaKerri Garrett
The bank has moved to having their customer service off-shore. Which is fine, except they do not alert their members when there is a chance and there is now NEVER an opportunity to actually speak with someone in the office to get something resolved. If you’re looking for a bank with constant communication then I wouldn’t choose this one. I’ve been a member for around 8 years and I am seriously considering changing as of late.
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November 2020 by Vanessa Battle
The tellers are friendly and helpful. You can go in or call and help with all banking needs
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November 2020 by Jamie Cooper
We love Coosa Pines Federal Credit Union
