CVS is a pharmacy and store for prescriptions, incidentals like soap, OTC meds, and snacks. The pharmacy service often receives positive feedback, with reports of no waiting, pleasant and knowledgeable pharmacists, and great customer service. The store itself is typically described as clean, organized, and stocked, allowing customers to get in and out with ease. Many associates are noted as being nice, friendly, and helpful. However, there are significant criticisms. Prices are frequently cited as being 30 to 50% higher than big box stores, making the location less competitive for general shopping. Critical complaints involve customer service issues with some staff and management, described as rude or lacking skills. A specific and repeated concern is over register discrepancies where promoted savings or coupons are not properly applied, requiring vigilance from shoppers. While management has been understanding in resolving issues for some, the overall experience can be inconsistent, leading to frustration over prices and service.
Hold time on the phone 22 minutes and counting. Horrible customer service when you finally do get someone!!
June 2023
If the prices were lower this place would crush the market. As it stands I only go here for the pharmacy. Prices are easily 30 to 50% higher than your local big box store
June 2023
The staff is always friendly, and the store is always neat.
