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August 2023 by Bridget Goble
Beware! I ordered 8 filters and they were 2 inches too long. They sent 8 more and they were 1 inch too wide. They were sending more but I did not receive a shipping text so I called and they told me it would be 6 weeks! I asked for a refund. Let's hope I get that.
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April 2023 by Miklos Kiss
I have been using this company for years to buy high-quality and hard to find filters that fit my HVAC. Every order is filled correctly and delivered in days.
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March 2023 by Helen Trammell
Just out of the hospital with a lung condition, my first order filters did not fit. Their customer service rep Ms. Connie Morse helped me, spoke with my engineer brother for exact needs & shipped immediately. Custom made, cleaner air & a company that has exceptional service! Thank you!!
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February 2023 by Nick Bolanos
The Customer Service team is extremely helpful and one of the best I’ve had the opportunity to deal with.
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August 2022 by Stella Batzel
I have an oddly sized return air filter requirement for my home and it has to be a certain Merv rating. And I prefer Accumulair filters. Filters-NOW just delivered replacement filters to me that are perfect! Thanks!
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May 2022 by Andrew Lourie
Sent wrong size. Refused to replace them with correct size, claiming some internal “policy” required them to keep my money and not give me what I purchased. . Rude about it too. Go elsewhere.
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April 2022 by Virginia Pothier
Buyer beware. The website for this company states "Satisfaction Guaranteed" but there is no mention of a 60-day return policy. I buy my filters ahead - so I won't run out - and when I opened the new box I found they were cut so short the filters wouldn't fit my A/C unit. When I called for assistance the customer service rep had NO intentions of working with me - despite the "guarantee" on the website - and leaned on a claim of "60 days" although that is NOT on their website or invoice. I pointed out that I'd emailed the company months earlier about the problem but got no reply (although the email address I used was taken straight from their website). Bottom line: BEWARE BUYING PRODUCT FROM THIS COMPANY!!
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September 2021 by JNB 412
Fantastic Customer Service
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June 2021 by Matt B
Been ordering my oddly-sized filters from them for 10+ years, the filters and shipping have always been great.
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February 2021 by David Aiken
I ordered a 29 3/4 inch wide filter. They sent me a 27 inch wide filter. When I contacted them about the mistake they told me there was nothing they could do about it. No more business from me. There are better companies on the web.
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November 2020 by Mary N.
Ordered a custom filter. Width was supposed to be 9.75" and they made it 10" ... so it does not fit. Second, it was a substandard filter. The foam would not stay in the bracket and the plastic grid was just one sided only. Also, it took over a month to receive.
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November 2020 by Andrew Neukirch
I've been ordering from this company for the past decade for both my home and business. Nothing but stellar service and products. Just this last month, there was one of four filters missing from an order. I emailed (not realizing hurricane Zeta was affecting their business, I'm in Chicago) and they got back to me first thing Monday AM following their restoration of power sending an extra TWO filters at no charge. THANKS GUYS! Keep up the good work, and stay safe and healthy.
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July 2020 by Ri Ho
Misquoted and lengthy, unacceptable delivery times - site says 48hrs. In fact, order was on the 10th, shipped on the 16th, might be here by the 21st. Wont do business with them again
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April 2020 by Cheryl Sherrer
Terrible online customer service! At the time I ordered no extended shipping times were noted but were referred to later in correspondence. There are always exceptions but could have been handled better
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April 2020 by Douglas Max Young II
Best customer service. I really appreciated hearing back about an issue I had, and appreciated moreover the no hassle, quick resolution I was given. Thanks!
