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November 2023 by 4wardnthought
The individual people are very nice in person, but the way the bank functions and leadership policies are terrible.They have denied bill pay drafts that were fine for years, which resulted in late fees from the billing company - Amfirst admits it was their mistake but won't reimburse.They have set up overdraft prevention yet allow overdrafts to occur and charged me way too many times, each time saying they won't let it happen again.There have been glitches in the online banking that let my account drop too low, denied a charge that resulted in fees, when the money was actually there.There have left me stranded out of town because they flag my gas purchase as fraudulent because I'm out of town and I cant get an answer on the phone for hours and hours.I've waited on hold on the phone for close to an hour and then the line just hung up.I've been giving them a chance for 4 or 5 years and I'm just ready to find a different bank.
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June 2023 by Vicki Glenn
Great bank very nice n helpful staf
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April 2023 by Tami Brannon
Great place to bank . Been a member for 30 years.
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March 2023 by Zac Burks
Always friendly and great service!
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January 2023 by Brandi Brewster
I have been calling for days to try and pay on a loan and they never answer. I tried to set up an online account but I can't get it to work so I try to call to get some assistance and they want me to leave a voicemail...
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December 2022 by Cassie Bennefield
They do not actually care about their customers.
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July 2022 by Dylan Diemert
Saved me big money when refinancing! Jessica won me over, will tell anyone I know to visit for their financial needs!
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May 2022 by Sam Ashford
Great service
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October 2021 by Ms Q
I'm use to the locations in Birmingham that do not throw my license across the counter when I handed it to her. They do not complain about my signature. Which now looks completely fake. This is the first time in over 20 years, I did not feel welcomed in one of your locations.
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December 2020 by JBM Athis
stuck up
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October 2018 by Wayne Cook
Very nice and friendly bank
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October 2017 by Amy Hancock
We love our bank! I am so glad we switched to America's First. The girls are always friendly and they remember you by name! I have recommended to several friends to switch to them.
