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January 2024 by dylan feezell
Asked for help finding a screws to attach my new tag to my vehicle. Woman at the counter was so rude and just said "we can't help you" and sent me away. Tons of employees yet I talked to the one with the worst customer service skills. Someone could have easily stepped outside to look at my screw holes and advise me on what to buy. Terrible experience that I did NOT expect. If you want helpful service, don't talk to to the lady at the counter.
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December 2023 by CHRISTOPHER TOMPKINS
Very helpful
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December 2023 by Rickey Jones
Always friendly and helpful
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December 2023 by Monika Eddy
I ordered a dip stick for my Chevy Cruze and some chick up there named Kasey also drives a Chevy Cruze and when I went to pick it up. It wasn’t there and they said some old lady picked it up but I’m certain good ol Kasey has a new dip stick under her hood!!!
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October 2023 by Ray MacBain
These guys are always amazing. Super knowledgeable and prices low! Always a pleasure to shop with AutoZone!
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September 2023 by Mrs. Booker
Sonya was amazing in helping us out. It was almost closing and our starter went out down the road. We paid for the part over the phone, and she brought it to us to help us out. Thank you so much, that was a Blessing and amazing how she went out of her way, after hours on her own time to help us. Thank you so much, we are extremely grateful.
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September 2023 by DisGirl71 Puckett
Justin was a huge help in changing my battery out.. very pleasant and we appreciate him!!!!
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August 2023 by John Starnes
I asked her gentleman behind the counter to order me a part he was pulling up everything but their place ask him how long it would take them to get it I never got to answer and he pulled up Walmart
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August 2023 by sandra hampton
Just bought a battery at Cullman Alabamas Auto Zone. The salesman Craig Orr was very helpful and polite. He made sure we purchased the right battery that we needed. He’s very professional but still friendly. He carried my battery out for me. Which I appreciate very much.
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August 2023 by Joe Causey
I went in to get a replacement knob for my radio. They had none in stock and it's just as well because I wouldn't have paid rhe $19 asking price anyway!
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July 2023 by brenda varnado
The guys here were absolutely no help they told us what to buy when we bought that it did not work but it blew out our tail lights so I had to buy a new batteries we needed a ranch to put the part we just bought in and they refused to let us borrow one we had to buy it. What I went in there and tried to get help they just laughed we'll never go back to the store
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July 2023 by Lanae Williams
Out of all our years of dealing with Auto Zone we have never been treated so unfairly and rude by both in-store managers. My daughters car broke down and she was approximately 1.5hrs away from us. My husband drove to several auto mechanic shops before finding one that could repair her car. My husband had to purchase the part before doing so. There was an auto zone near by where the cost of the part was $300.00, he purchased it and had it installed at the local shop. After waiting 4-5 hrs to have the part installed, the part was no good. He contacted auto zone to let them know what happened and they offered to exchange it. It was going to take the mechanic 45 minutes to take the damaged part off to replace it. My husband was trying to save time so he went to pick up the new one but they refused and stated it was against store policy and he’d have to wait for them to remove it and return it OR spend another 300 bucks! We were told someone could bring a new one to him but we did not know how long that would take. Needless to say they were rude, sold us a damage part, time waisted and was not willing to assist us even though it was their mess up. We do not recommend this location at all and plan to never return unless we absolutely have no other choice.
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July 2023 by Sammy Barnett
Ordered a part for my truck came in the next day pleasantly pleased with auto zone really nice young lady that waited on me and the guy that ordered my part he was awesome to
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July 2023 by Lauren Killian
Craig helped me and my wife replace our car battery. He was funny and did a great job!
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June 2023 by Jesse Smith
I went in auto zone in Cullman yesterday to exchange a jump box I bought months ago that had warranty still and I’m telling u the young lady that waited on me by the name of Casey T was AWESOME , very professional, kind, well mannered all the above plus a bag of chips lmbo but fr fr I have never n my 44 years of life have never been treated so kindly and I just wanted to give credit we’re it is due so a GREAT BIG TY TO CASEY T WHO I BELIEVE WAS HEAVEN SENT TO B AT THAT STORE IN CULLMAN ITS WAS SUCH AN AWESOME EXPERIENCE that I WOULD GLADLY DRIVE AND WILL DO SO IN MY FUTURE VISITS TO AUTO ZONE AND I LIVE IN REMLAP 79 side it’s an hr drive one way so CASEY GOD BLESS U AND YOUR FAMILY IN CHRISTS LOVE ALWAYS JESSE OH YEAH IF lake THAT WHEN U GO TO AUTO PATTS STORES ECT. And wanna have a great visit go c her and u tell me what u think from ur own view I know that I know that won me over and it’s worth a 2 hr or even a 3 hr drive or more in my eyes to get that kinda service any were any place this day and time yeahhh Casey great job
