-
November 2023 by Cory Jones
We will recommend Justin Morris to all friends, family and others. He helped us at the Cullman Used Car Blowout Sales Event. Our initial experience negotiating on a vehicle (using Justin and another dealer) was a disappointment (but not due to Justin) and we chose to walk away. He took charge and kept working on our behalf. He hands down negotiated the most appropriate deal with that dealer and our needs first off . And most importantly Justin listens to you, understands your needs and doesn’t bombard you with extra texts/calls/etc. He’s a mature class act, knowledgeable, charismatic and most important- he cares.
-
November 2023 by Bharat patel
Buying a car from Eckenrod Ford felt like dealing with family, it was so easy and everybody was so nice, Felicia, Skyler, Jake and Brandon were professional all the way and not pushy. Would definitely recommend Eckenrod Ford to friends and family, it was well worth the one hour drive from Birmingham.B. K.
-
October 2023 by JJ
I have not purchased a vehicle from Eckenrod, but I have a 2020 Ford Escape that had a couple of recalls on it that I brought in to them today. The whole service department here is pristine! From calling and scheduling an appointment and the members communicating with me and giving me updates. I also noticed that they covered the driver seat and floorboard as to not dirty my vehicle while they drove it to the shop and worked on it. I was so impressed as my previous vehicle was a 2011 Toyota Corolla and when I took it to Serra Toyota of Decatur to get some recalls repaired the service team was mediocre at best and I was there 10 hours one day because they forgot to tell me they were finished with it. I purchased my 2020 Ford Escape from Serra Toyota as well, but after this last car buying experience I will most likely not be going back there. The sales team at Serra Toyota made me feel pressured and rushed. The sales team at Eckenrod Ford seemed genuinely helpful and created a more relaxed environment from what I observed today while waiting in the lobby to get the recalls repaired on my vehicle. The next time I am on the market for vehice I will start at Eckenrod Ford.
-
October 2023 by Vanessa Robbins
I have used this location 4 times and I wouldn’t ever do it again. It seemed for every decent experience it got followed by the worlds worst attitude and service the following time. This is from having no genuine explanation of what was done (I got the works) to knowing my tires weren’t rotates or them neglecting to inform me something needed done (a new battery). If you want a good ford company go to any Long-Lewis. They are what you’d expect for a family business.
-
October 2023 by Adam Goodman
Low pressure, super accommodating and willing to help. And the best part, they were the best deal in over 500 miles from my home in Jacksonville, FL. I had 4 dealerships in Florida and North Carolina tell me they couldn't touch the deal and that I should go to Alabama. So I did and it was a fantastic experience! Thanks Donnie, Shelia and Haley for all your help!
-
October 2023 by Bryson Driver
My sales person was Kali and she made the whole experience unbelievably easy. She went out of her way to find the truck that best suited me and made sure the whole process went as smoothly as possible. It was by far the best experience I’ve ever had at a car dealership!
-
October 2023 by Diane Lowery
My experience buying a used car here was beyond exceptional. I am a senior, single woman who had 3 very bad experiences at another dealership. From the moment I arrived at this dealership I was greeted and treated with such respect and professionalism . I would HIGHLY RECOMMEND shopping and buying here.
-
October 2023 by Devin Lacy
Wonderful experience! The staff members were incredibly friendly and professional. They gave me the best deals possible right out of the starting gate. I would definitely buy from them again!
-
September 2023 by Steve Shannon
Needed warranty work and an oil change on a brand new super Duty. Made an appointment. Sat there for two hours while they changed the oil. Then they tell me they can’t do the warranty work because their “guy” is out that day and they can’t do it until October….4 weeks away. I only gave them the $80+ dollar oil change because they had the truck already. Told them I would be living 5 hours away come October and needed it done. Sorry they said, people ahead of you have appointments ?Got the brand new truck back with a dent in the drivers door.
-
September 2023 by Michael Harrison
Did not reset oil change time during last oil change.Called service manger concerning warranty work and have not received a reply. Has been over two weeks. Had rear fender well replaced at least three times and still not repaired. I called service manger concerning front seats backs are separating and have not received a reply from dealership. I did call and they told me that factory representative had not called them back. Said he would check and call back but has not. Been over two weeks
-
August 2023 by Tim Yeoman
By far the best car buying experience/customer service I have had in years! That sentiment was echoed by exwife who was with me during the vehicle purchase. This amazing experience was anchored by Ms. Karen Dawson who facilitated the purchase and coordination of a few follow up issues. This customer service model should be emulated by all! I'm not a Ford guy but buy Eckenrod Ford?
-
August 2023 by Jessica Terry
I have never been to a more nice dealership than Eckenrod. Karen knew everything about my Bronco and showed me how it worked from front to back! I have not met another car salesperson with this kind of knowledge and since the 90’s! She is fun and very nice and helpful. They offer snacks and drinks while you wait with a nice sitting area with two tv’s. Everyone is very friendly and I highly recommend you to visit them when buying your next Ford.
-
July 2023 by Tara Kress
My Ford Bronco just came in this past week. Enjoying everything about it so far! It is very fun to drive. The staff at Eckenrod Ford in Cullman were great to work with. A big thanks goes out to Eli our salesman and Chris in the parts department! They were so helpful with the ordering process!
-
June 2023 by David Purinton
Tried to call my local dealer in Huntsville to get service and they never called me back. Called Eckenrod where I bought the truck and they got me in within a couple days. They got me in and out quickly and their waiting room was comfortable and the WiFi allowed me to work while I waited. I highly recommend Eckenrod Ford for service.
-
June 2023 by DAWN
They are so easy to work with! From the buying process to having minor work done. They have been awesome. Corey, Jake and Karen went above and beyond anyone that we have ever dealt with at a dealership. The hour drive is so worth it for us!