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November 2023 by Jeb Williamson
Fantastic service experience at Graves Auto Service. Extremely pleased with communication, quality, and results. Comfortable waiting room. New owners Nathan and Kelly are great folks.
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November 2023 by Steven Tabor
The staff were friendly, courteous and knowledgeable. The parking lot was well organized and the office and waiting room were clean, and also organized. Patrick went above and beyond the call of duty! He called me by name when I walk in, I've had previous work done. He answered questions and provided information about work I need to have done in the future. He even gave me a diagram showing parts that were necessary. For work was done in a timely and efficient manner. I was out of there and under an hour!Services: Vehicle Inspection
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November 2023 by Kiley Pickett
An overall poor experience. I took in my husbands 2018 Jeep Wrangler in for an oil leak. They were beyond rude and seemed annoyed that I brought my jeep in during their lunch hour (even though I scheduled online and the time slot I chose was listen on there). They told me they would touch base by the end of business that day. 3 days later and I didn’t hear back so I finally called them: once again, they were super unfriendly. The quote to stop an oil cooler leak was a little over a grand. I immediately called the dodge place and they quoted $650-700. The dodge place was SO friendly and told me Graves quote was outrageous. When I explained this to the workers at Graves, they laughed right in my face and told me “they can have it then and the problem”. I’m going to be honest, if they wouldn’t have been so hateful, I would have let them fix our Jeep and not looked elsewhere. I would not recommend Graves to anyone.
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November 2023 by T R
Great and honest place. Covers warranties on their parts and admits to their failure (the part, not them) even when they have no incentive to do so and the customer would be none the wiser. They have my business for my vehicle's repairs and will continue to do so; I highly recommend them.
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November 2023 by Randy Brooks
Called to get our yukon serviced and they told us to bring it to them the next morning. Changed the oil, topped everything off and checked the entire vehicle , in less than a hour and the best part was the price was way less than we expected. Really nice people and we'll definitely be using them again.
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November 2023 by Anne Brack
Graves automotive has been great to work with. Keith and Kelly have called me and followed up more than once. They have been professional, courteous and reliable. I highly recommend Graves and take all my vehicles to them!Services: General repairs & maintenance
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October 2023 by James Overton
Great experience. Very professional. They diagnosed the issues with our vehicle, informed us of all possible repairs and the costs of each. Performed the repairs quickly and at a reasonable price. We will use Graves Auto Service again. Thanks guys.Services: Auto engine diagnostic
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October 2023 by Scott Haigh
We brought in a vehicle that is on it’s last legs. They were good about prioritizing the most critical fixes based on our budget. After agreeing on a plan, they completed the work earlier than expected and almost $100 less than quoted. Despite people on vacation, the communication was good. When I picked up the vehicle, the mechanic shared some additional thoughts and options that were helpful. I would unquestionably utilize their stellar services again.Services: Auto engine diagnostic
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October 2023 by Ed Hoenig
Best service and friendliest shop I've used. Professional and honest, wouldn't take my vehicles anywhere else. I've called Nathan from hundreds of miles away in the middle of nowhere and he has given me advice and helped find me service near my location. Good folks.
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August 2023 by Leeann Martin
When I need a mechanic in Cullman, I always call Graves Auto Service. They were recommended to me by a friend as honest, and they have lived up to that reputation. Every time I have called them about something (dead battery, oil change, replace headlight) they got me in quickly and did a great job. Thank you, guys. I appreciate your integrity.
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August 2023 by Megan H
Great customer service. Keith was awesome! Very honest! This was my first visit, and I will definitely be back for any future needs!
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August 2023 by Candace Shoaff
I’d like to give a huge shout out to the team at Graves! I took my car in thinking it had more issues than it did. I’m a single mom and money is tight so I was stressed out. I told them everything I thought was wrong with my car and they could have easily told me that I was right and “fixed” all the things I told them about. They did not do that. They called me and told me the issues I thought I had with my car were not issues! They fixed the few things that were needing attention and were unbelievably fair in their pricing. I will never take my car anywhere else to have work done. I’m so happy that I chose them to do the work! Graves has a lifetime customer and I will tell anyone needing car repair they are a class act!!
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August 2023 by Macy Wynn
The folks at Graves are personable, helpful, and accommodating. The lobby waiting area is clean and comfortable and I greatly enjoyed the Trivia while I waited. :)Services: Tire rotations
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August 2023 by Eddy Dale
I have changed my rating from 1star to 5star because I talked to one of the owners, Kelly ..she helped me understand the policies of Graves Auto shop..I had problem about the veteran discount that they gave out to veterans..she was very polite, understanding, and also professional in explaining their policy...so I now recommend their business to anyone ...I believe they will be truthful and helpful with my vehicles when I go to their shop..I would recommend them to anyone..I will now be a regular customer with them..Services: Auto brake repair
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July 2023 by Peter Bockelmann
they checked out my car for safety as i was visiting a nearby shrine and had driven 12 hours and my car was making loud scary sounds. so grateful that they fit me in and put the car on a lift and checked the brakes! thank you Keith Carrol.Services: Vehicle Inspection
