-
November 2023 by Bjt 1.
I purchased this mini hacksaw at Lowe's for $12.00 and then found the exact same saw at harbor freight for $2.97 I tried to get lowes to honor their price matching but they didn't so I returned the saw at lowes and went bought the one at harbor freight. Long story short lowes will not honor their price match policy if you find something cheaper at another store.
-
August 2023 by Robert W
friendly
-
April 2023 by Greg D.
Purchased over $5,000 in appliances for the remodel of the AllSteak building in Cullman. Lowe's contracted delivery partner was so rude and negligent, I'll never do business with them again. Were suppose to deliver the appliances on April 27th and called me at 7PM that night stating they didn't have time. Received a call at 6:38AM the next morning and the driver tells me he'll be at the location in 5 minutes (no warning, first call informing me of this delivery time). Even though very inconvenient for me at that early in the morning I tell him "I'll be there in 10 minutes and to meet me on the 3rd Avenue side of the building re: church side". As I'm pulling up he's driving off in his truck. He had dumped $5,000 worth of appliances on the sidewalk unattended. He then calls me at 7:01 and I ask why he didn't wait for me? He claimed I said he could drop them off and I explained again that I said I would meet him. So then he starts arguing with me and is basically calling me a liar. I like the Lowe's store and had a great sales experience on these appliances. But recommend no one ever use their delivery service. This was a nightmare experience and Lowe's should immediately sever their relationship with this delivery company.
-
November 2022 by Drew T.
Worst service of any Lowes No one to help Self check on almost all registers Home Depot please come to Cullman
-
August 2021 by Kim P.
Awful! Finding someone to help us was a joke but even worse was when you did locate someone they were not willing to do anything! Complaining about working, complaining about heat, basically complaining about everything. We had a question about the price of something, according to the display when you purchased 5 the drive dropped. To compound the issue they had two displays of the same items different prices. When we asked what the price was the woman tapped on her screen with total frustration. We enquired about the deal and the manager happened to be there and her response was "it's lower then it was" we asked how much her responses as "not full price" we tried to explain the 4 different prices and she cut us off and stated the price is what it is. We had to pay to find out the price.
-
May 2021 by Libby E.
Didn't have to wait or look for a sales associate. Very knowledgeable on all their refrigerators and freezers. Had exactly what we were looking for plus free delivery to where we live. Best lowes around. Definitely recommend and will use them again, even though they are 30 minutes from my home.
-
March 2021 by Ray Bowen
It's ok
-
May 2020 by Suzy Q.
Sonya and Pati were the only reasons I didn't cut up my Lowe's card when we went there recently. Was looking for help in the Garden section. Couldn't find anyone. They were all standing by the plumbing section having a gossip session. Very clear that it wasn't work related. Walked around for a bit and found Pati at the register for the garden area. She suggested Sonya for my questions and paged her. I can assure you that gal isn't getting paid enough for her work and knowledge. She was fantastic! It's a shame we couldn't find comparable help in the other areas of the store. Got what we needed and Pati took care of our transaction. Another great gal. Put Hank, Dale, and Bill at the back of the store to shame.
-
September 2018 by Stacey T.
Went in to return a weed eater that we were assured was returnable at any time when we bought it. Customer service person, Teresa, was helpful at first, but ended up with attitude after she called the store manager for advice. (We weren't being difficult, just wanting answers) She gets the store manager to come talk with us. Store manager (Cindy) walks up to us with attitude even before we spoke. She smacks her papers on the counter as she's basically berating us. Terrible customer service. If they'd just explain that their policy changed, that would have been the end. We were just trying to get an explanation about why they wouldn't exchange the item.
-
April 2018 by G J.
I've been in a lot of lowes stores through the years in many different areas because I have been in construction for 30 yrs ! This has to be the most inept store ever ! Lazy, zero knowledge, and no help . Only game in town here but Decatur isn't to far worth the trip
-
March 2018 by Clint Winston
Lots of of help if you just ask
-
December 2017 by Jan B.
Three years ago we bought carpet from Lowes. A year later it looked like an ocean wave! The installers did not stretch our carpet. They sent a man out to try to fix the problem. They did not stretch our carpet. Now 3 years down the road, we once again emptied our 3 bedrooms , called a professional carpet layer, paid $300. to have our carpet properly stretched. I took the bag of carpet that was cut off after it was stretched and told them our carpet was never stretched and here is the evidence. All they had to say was, "I am sorry"! The man who laid our carpet said the majority of his fixes were LOWES CUSTOMERS! People DO NOT BUY CARPET FROM LOWES, AS THEY DO NOT HIRE PEOPLE WHO KNOW WHAT THEY ARE DOING AND THEY KNOW IT WILL TAKE A YEAR FOR THE PROBLEM TO SHOW UP AND YOUR WARRANTY IS UP! I have posted pictures on my facebook and I will continue to tell people how Lowes cares about their workmanship!
-
August 2015 by Debbie K.
Went in to get 10 pieces of siding being a female, you would think they would help load it on my vehicle but they pushed it over to the side, so I loaded it myself, so I count this as terrible customer service!
-
December 2014 by Connie F.
Husband's business card would not swipe and the store manager had no intention of helping in any way. When we asked if it could be hand keyed he said "no". Fortunately the assistant managed Zack kept trying the card with a shopping bag wrapped around it. We spent over $400, you would think the "manager" would have been as helpful as the assistant. Another reason to shop small business and not big box stores.
-
February 2010 by Speakman Creative Woodworks C.
We do A LOT of business with these people. The only thing we've got against them is that 90% of the employees are young and really don't know much. And most of them are unwilling to offer ANY assistance. And one other thing, they don't keep enough registers open to keep lines moving.