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June 2023 by Carol Skelly
Alton was amazing. I had a messed up phone , thought I would have to buy a new one, but he fixed the problem. This 86 year old is very impressed and grateful to this employee.
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March 2023 by James Kody Smothers
Won't anwser my calls! Don't open till late in the day!hung up on me didn't want to resolve my issues and a hassle to deal with!
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December 2022 by J.k. Smothers
Wouldn't anwser my call ,hung up on me twice , hard to resolve any disagreements but couple employees went out of their way to resolve issue!
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November 2022 by Shanin Robertson
The actual Store is fine, friendly service but the phone service sux where i live. I used to have service with t mobile yrs ago when i lived in Fla & it was great there, but when i moved home I couldnt get service anywhere unless it was 20 miles away. So I had to change service. I would use tmobile again if I moved somewhere I could get a signal.
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June 2022 by Andrea Loyd
Horrible phone service.They will help you get your phone and into a plan, but then you slowly realize as time goes on that the service is horrible and every time you try to talk to someone about your account, you get someone that can hardly speak English or someone who doesn't care to help you. SERIOUSLY considering changing services. *I am so thankful to the ladies that helped me the day I went and got my fiance and i's phone. But I am not liking the spotty service !*
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June 2022 by Leonard Tatro
I called T-Mobile they sent me three phones which were not right I sent them back told him forget about the service I did not switch over they kept sending me bills for $250 $250 they got the phones back they were charging me early termination fee never had my phone switched over from cricket I’m going to stay with Cricket
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May 2022 by Daniel Minor
I have used Metro PC for 10 years. Southside ( Birmingham and Fultondale, have always been outstanding when time to buy a new phone. Cullman, definitely dropped the ball. Hoping to get a simple smart phone for $100-150$, Cullman sold me a lemon for $230.00, and it cost me the latest upgrade thru Metro.The price of the phone jumped$80. on the way to the cash register.I went to another Metro and got same phone for $75.
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January 2022 by Mikki Buckelew
Excellent customer service. He was very helpful and very nice!!
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October 2021 by Scott Boyd
Ok,not great but ok.
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October 2021 by Kristina Hamm
Bought a new phone 8 days ago and still can't make or receive calls. Everytime I go in I constantly hear what they CAN'T DO!! Don't purchase their BLU phone. It's staright junk and you'll just be out the money. Total SCAMYou responded to my review immediately by asking me to contact you and I did... 15 hours later and still no response back... 9 days now paying for a phone that does NOT work properly... Thanks for taking advantage...
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November 2020 by Jennifer Southwick
The guy Jonathan helped us out some much. Thanks guy.
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October 2020 by Donna Spradlin
People should know that colby at metro went above and beyond tonight in his help with my cell phone. Metro does not need to loose this man.
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April 2020 by Colby Bryan
great employees! and great deals!
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July 2019 by mark emmert
To bad you can't give a zero star rating, they straight up lied to me. No phone coverage at my house and hardly no coverage where I go. Was told it would have coverage, then bill was higher than promoted and told. I was told $60 and bill was $70. After being billed they said it was only that for the first two bills then it would be $60. Well how can I trust them since they already lied. Then I asked to pay off the phone and unlock it and I would just go back to att and was told that they couldn't unlock it unless I keep it with them for 6 months. I never did a contract and payed $60 for the phone, so I can just throw the phone away no problem, but T-Mobile has no coverage if you travel, may be good if you never leave town but that's about it.
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May 2019 by Brad Hay
It was fantastic. I showed up around 1:30 on April 23 2019 and they both people working were super helpful and really kind. I would recommend this store to anyone looking for a friendly and helpful experience.
