-
October 2023 by Bonnie Glover
Food was good . Our waitress Brandi B. needs to work on her profession skills. She act as if she didn’t want to be there. Not polite at all, no smiles not even a grin. Didn’t check on us to see if we needed anything more. Didn’t ask if we needed refills. No hospitality at all. She saw us standing there as well as another gentleman waiting to check out. Instead of taking care of us she stood there complaining about boss talking about putting her an different shift. When she did finally start to the register, she took her sweet time as our time was unimportant. She said more to us while checking out than the whole time we were at the table. She made sure she ask about her tip . I seriously doubt we will be back or maybe we will to see if she is still there and has improved her skills .!!!!!!!
-
September 2023 by Elana Hastings
I received the friendliest customer service I have EVER had when entering the store and the whole time in the store! I was immediately greeted when walking in and was asked what I was looking for. Hiking boots was on my agenda, and I left with 2 pair! The price was that good. The shoes were at a discontinued discount, which doesn't bother me at all. The sweet lady stayed with me, helped me find what I was looking for, and we had a lovely conversation even after I purchased.It was a great experience, I highly recommend shopping with Werner Shoe store!
-
July 2023 by Casey Ayers
One of the best places we went while in Cullman. Sweetest lady helped us and even opened back up after locking the door for us to get boots for the rain. Highly recommend.
-
May 2023 by Paula Mayo
It's very friendly and they do a great job
-
November 2022 by Teresa Cadle
They were very nice and helpful when we made a purchase. We had one pair of On Cloud shoes to come apart after only 2 months of wear. They would not let us exchange them for 4-5 days (until they heard from company) I have bought from sporting goods stores and department stores over the years and never had an issue if I had a problem like this. I’m now concerned about this company and business if they treat customers this way! These are expensive shoes and should be replaced immediately-I even had a sales receipt in hand! I have never in all my years of purchasing shoes been told this! To top this I was told 2 days by sales clerk and when I called to check on the return status, I was very rudely told by a man answering the phone that it would be 4-5 days! We don’t have multiple shoes to wear and need them. Buyers Beware!!
-
August 2022 by Jamie Thomason
Was great the lady running the register helped us pick out the perfect shoe for my fiances work
-
July 2022 by Lee Berry
Ladies, this is a great place to buy shoes! Don’t let the looks of this place fool you. Yes, it’s been around a long time and yes it does not have the look of a boutique BUT the shoe selections are usually right on point and the customer service is even better! Next time you want a new pair of shoes check ‘‘em out. I think you will be pleasantly surprised and return home with more than one pair!
-
June 2022 by Eric Malchow
I bought a pair of Danner boots at the shop even after my buddy recommended I not purchase anything from them because of his bad experience. The Danner boots I purchased were great but needed a repair on the soles not too long after purchase. I stopped by and asked what they would charge to repair them and she said she wasn’t sure but she would have someone look at them and call me with a price. After three weeks I stopped by to find out why they hadn’t called me. They had repaired the boots, still had the sticker saying call for price of service on them . The gentleman I spoke to was very rude and said I owed him $120 for repairing the boots. I told him that I had asked for a price and those boots were not worth $120. I informed him as per the tag on the shoes that they were supposed to call with a price . He said either pay the $120 or get out of his shop and leave the boots. This was my first bad experience! I went back recently and bought another pair of Danner’s, when I got home I put on these boots in the living room hand this pair had a burr inside them that was extremely uncomfortable! I called the lady at the front desk and she said they offered no refunds and hung up immediately. I then drove to the store and spoke with the owner himself, at first he was extremely rude but then realized I was videotaping the event and apologized. He stated he would order something that would fix the issue and make it right. A month later they are silent on this matter. Purchase your shoes where you are treated like a customer! Yes, Werner, this is Eric Malchow and you did me wrong and also shame the city of Cullman!
-
June 2022 by DAWN Natola
Most helpful staff ever! I will be back when my shoes wear out! Thank you ladies for all your help, it's greatly appreciated!
-
January 2022 by Kyle
One of the best selection of any kind of boots and shoes you will find anywhere. A staple business of Cullman that has stood the test of time.
-
October 2021 by Joyce Gonzales
Awesome! He helped me out with my issue on the spot since I was in a hurry and leaving town! Super friendly, too!! Thanks so much!!
-
June 2021 by J Calvert
Good selection and very friendly service.
-
May 2021 by Jacqueline Simmons
Best selection of boots around!
-
April 2021 by Charlie Overby
One of the best boot stores I have ever been to! They had all the top brands. Plus they had all the latest styles and safety toes you could ever want. Huge selection! The staff was also amazing and offered me the best prices on all their boots that I could find. I will definitely be returning there again for all my boot needs. If you haven't seen this place and your in the need for a great pair of boots or shoes, this is the place to go check out.
-
April 2021 by B.J. Armstrong
Always get great service. Wonderful people
